Aramark

Operations

• Responsible for overall operation of a major contracted-services account generating $80M+ in revenue.
• Galvanize a team under a common growth and operations platform.
• Drive improvement in operational efficiency, revenue, margin, and client retention.
• Work closely with partners to identify innovative services and solutions.

VP Operations

Manager

• Ensure complete and compliant implementation of Aramark’s standards, programs, procedures, and policies across all assigned locations.
• Lead and manage the transition of patient dining and/or retail foodservice programs from self-operated or competitor-managed operations to Aramark standards and operating models.
• Oversee the execution of menus, recipes, production standards, service protocols, and brand presentation to ensure consistency with Aramark expectations.
• Direct the implementation of menu communication tools, signage, and materials for effective menu distribution and display.
• Ensure the successful deployment and utilization of Aramark-approved technology platforms supporting patient and guest meal ordering, tray assembly, delivery, and retail operations.
• Collaborate cross-functionally with Operations, Culinary, Nutrition, IT, Supply Chain, Marketing, and Clinical stakeholders to support seamless program mobilization.
• Develop and manage mobilization timelines, milestones, and deliverables to ensure on-time and effective program launches.
• Provide on-site and remote leadership during mobilization phases, including staffing support, training, workflow optimization, and readiness assessments.
• Monitor program performance during transition periods and take corrective action to ensure operational effectiveness, customer satisfaction, and business objectives are achieved.
• Serve as the primary point of accountability for mobilization outcomes, including quality, patient/guest experience, and operational sustainability.
• Support change management efforts by communicating expectations clearly and reinforcing Aramark culture, standards, and best practices.
• Conduct post-implementation reviews to ensure stabilization, continuous improvement, and successful handoff to ongoing operations teams.
• Performs other related duties as required.

Mobilization Manager

IT Support

• Ensure stable, reliable, and secure application services
• Lead incident management, root cause analysis, and problem resolution
• Drive continuous improvement to reduce operational incidents and cost of poor quality
• Maintain monitoring, performance tuning, resiliency, disaster recovery, and business continuity plans
• Ensure compliance with architecture, security, regulatory, and software standards
• Manage contracts, licenses, audits, vulnerabilities, and application risk
• Manage demand intake and prioritization with business partners
• Deliver enhancements, configurations, integrations, APIs, and reporting
• Adhere to SDLC and quality assurance standards, including testing and user sign-off
• Communicate releases and changes through formal release notes
• Manage project portfolio to deliver on-time, on-budget, and on-value outcomes
• Lead major enhancements, upgrades, re-platforming, and migrations
• Oversee patching, service packs, security updates, and application expansions
• Maintain project artifacts, governance documentation, and stakeholder communications
• Lead application intake and readiness assessments
• Identify and remediate transition gaps prior to production support
• Develop and maintain operational runbooks
• Integrate new applications into existing support frameworks
• Define and maintain application roadmaps aligned to business and IT strategy
• Manage platform lifecycle, technical debt, and compliance timelines
• Collaborate with IT leadership and Enterprise Architecture on solution design
• Evaluate emerging technologies and global deployment needs
• Lead and develop a high-performing, agile team
• Promote standardized processes, tools, and best practices
• Optimize productivity through metrics, automation, and technology
• Build future leaders through coaching, development, and cross-functional exposure
• Manage operating and capital budgets with strong financial controls
• Ensure ROI for platform investments with executive sponsorship
• Drive year-over-year productivity gains through automation, AI, and sourcing strategies
• Manage third-party SLAs and vendor performance

IT Manager – Application Services, Catering Solutions

• Manage and guide the activities of your management team
• Set the strategic/tactical direction for each account
• Develop and implement portfolio strategies for increasing sales and profits through national client
• Create, build and maintain positive business relationships with Aramark's current and prospective clients
• Grow existing annual customer revenues by adding new products and services, adding new locations and price increases
• Responsible to manage both client and Aramark budgets

VP Operations

Mobilization Manager

IT Manager – Application Services, Catering Solutions

Director, Portfolio Operations – Food and Hospitality