Aramark

Director

• Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
• Ensure food services appropriately connects to the Executional Framework
• Coach employees by creating a shared understanding about what needs to be achieved and how to execute
• Reward and recognize employees
• Ensure safety and sanitation standards in all operations
• Identify client needs and effectively communicate operational progress
• Adopt Aramark process and systems
• Build revenue and manage budget, including cost controls regarding food, beverage and labor
• Ensure the completion and maintenance of P&L statements
• Achieve food and labor targets
• Manage resources to ensure quality and cost control within budgetary guidelines
• Implement and maintain Aramark agenda for both labor and food initiatives
• Create value through efficient operations, appropriate cost controls and profit management
• Full compliance with Operational Excellence fundamentals, including food and labor
• Direct and oversee operations related to production, distribution and food service
• Maintain a safe and healthy environment for clients, customers and employees
• Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
• Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
• Develops operational component forecasts and can explain variances. Responsible for components accounting functions.
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
• Recruits, hires, develops and retains front line team.
• Conducts period inventory
• Maintains records to comply with ARAMARK, government and accrediting agency standards
• Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
• May participate in sales process and negotiation of contracts
• Looks for opportunities to implement new products and services which support sales growth and client retention
• Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility)
• Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices.

Food Service Director

Manager

• Plan, manage, and guide multiple contracted services for a client
• Manage client and community relationships, continually assessing operations
• Develop plans to provide optimal service and drive employee and customer satisfaction
• Build, develop, and lead a management team and staff capable of carrying out organizational objectives
• Recommend methods, resources, and implementation for service improvement and growth
• Manage a budget in partnership with Finance to optimize financial performance
• Ensure compliance with local, state and federal regulations and codes
• Ensure compliance with Aramark's standards of operation including safety standards

General Manager

Sales

• Meet sales expectations and promote overall route growth, service agreement renewal, and customer retention to enhance the profitability of the market center.
• Identify opportunities to solicit new business and increase business revenue through selling new items to current customers and obtaining new accounts.
• Establish and maintain effective and respectful relationships with customers and provide outstanding customer service by having an account ownership mentality.
• Focus on account retention and seek opportunities to improve the account by being the first/primary responder to all customer issues and opportunities.
• Ensure products are loaded/unloaded in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, merchandise is stocked, products are rotated, and all equipment is maintained and cleaned.
• Operate Company vehicles safely and courteously while following the rules of the road.
• Verify the daily preventative maintenance of the vehicle and keep the interior of the truck clean, organized, and safely maintained. Comply with all DOT requirements.
• Responsible for and respectful of both customer and Aramark assets.
• Install and maintain appropriate inventory levels at customer locations and ensure proper quality and working condition.
• Responsible for a complete and accurate accounting of all monies and products daily in accordance with established guidelines.
• Practice attentive and active listening and communicate effectively under adverse conditions through the internal/external communication process.
• Communicate with the GM, RSM, CSM, and CSA’s regarding customers and reports on pending problems, or on evidence of competitors in customer locations.

Route Sales Relief Driver – Jumper

• Overall ownership and accountability of operational management and financial performance of the unit
• Coach employees by creating a shared understanding about what needs to be achieved and how it is to be achieved
• Reward and recognize employees
• Identify and engage top talent and develop team members to their fullest potential within the organization
• Plan and lead team management meetings
• Ensure safety and sanitation standards in all operations.
• Establish and maintain effective client and customer rapport for a mutually beneficial business relationship
• Identify client needs and communicate operational progress
• Deliver and model WEST as the foundation for delivering excellent customer service
• Facilitate and support new business and retention activities.
• Develop program (facilities, custodial, energy, grounds or maintenance) to meet client and customer demands and specifications
• Build revenue and manage budget which includes cost controls with regard to labor, supply, and inventory
• Ensure the completion and maintenance of financial statements relative to the department
• Oversight and responsibility to deliver client and company financial targets
• Adopt all Aramark processes and systems, eliminate custom/manual reports
• Understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
• Implement and maintain GM agenda for both labor and total quality management requirements
• Create value through efficient operations, appropriate cost controls, and profit management
• Ensure consistent application of Aramark’s operating standards and processes (Operational Excellence) with particular focus on efficiencies in sustainability efforts to reduce energy consumption and labor productivity standards

Environmental Services Manager – 3rd Shift

Operations

• Leads the warehouse team by coordinating, coaching, and providing performance management.
• Achieves financial objectives by participating in budget process, managing key metrics, identifying opportunities, and developing action plans for improvement.
• Procures products by setting a purchasing schedule, coordinating with vendors, and using the warehouse ordering tool to create purchase orders.
• Maintains the warehouse system to reflect accurate par levels of product, inventory level and accurate product master set-up.
• Implements food safety requirements through First-in, First-out (FIFO) product rotation, managing date codes, and ensuring temperature requirements are met.
• Controls inventory levels and product costs by coordinating/conducting weekly physical counts and working closely with the Finance Manager to resolve inventory overages and shortages.
• Optimizes inventory by analyzing trends, and improving product days-on-hand, client fill rate metrics, and other key product metrics.
• Communicates with affected managers and front-line personnel regarding any voids, delays or other product changes that may affect client delivery as well as discussing alternative product needs where required to meet client demand.
• Communicates with vendors as needed to ensure timely delivery of ordered products and equipment.
• Monitors workflow and ensures proper inventories are pulled for daily routes.
• Models and leads Service STARS culture and safety leadership, and all key initiatives relating to these core values, to provide a positive Market Center environment.

Operations Manager

Call Center Representative

• Responding to inbound calls and requests for service/suite needs by allocating accurate resources
• Performs and coordinates a variety of duties related to call centers and scheduling
• Responsible for receiving calls for service/orders
• Prioritizes and coordinates the service requests with the respective Pantries
• Works closely with management and the pantry teams to communicate needs and ensure timely guest service
• Handles and maintains all records and documentation of service requests (tickets)
• Uses software to log activity
• Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
• Other duties and tasks as assigned by manager at Aramark, developing new skills and doing what it takes to get the job done

Call Center

• plan, guide and execute contracted services for a single client and/or a client outlet normally generating up to a $1M in revenue
• develop and execute service solutions to meet customer needs and tastes
• use Aramark's coaching model to engage and develop team members to their fullest potential.
• reward and recognize employees
• ensure individual and team performance meets objectives and client expectations
• plan and lead daily team briefings
• identify client needs and communicate operational progress
• ensure the completion and maintenance of P&L statements
• deliver client and company financial targets
• adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
• bring value through efficient operations, appropriate cost controls, and profit management
• follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• maintain a safe and healthy environment for clients, customers and employees
• follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour

Food Service Manager

Events

• Ensure guest satisfaction by maintaining all dishes, pots, pans, silverware, glasses, equipment, and kitchen utensils are cleaned and sanitized.
• Assist with set up and breakdown of many different locations and Aramark Areas as needed.
• Ensures equipment is clean and in working condition; reports any issues to management.
• Performs other light maintenance and custodial tasks.

Event Crew Member

Account Executive

• Achieving quarterly and annual sales plan by securing new client appointments
• Building a sales pipeline through continuous prospecting
• Negotiating pricing, product, and equipment options
• Coordinating vital program demos

• Maintains a high level of customer service, hospitality, and professionalism.
• Assists in daily operations of Front Desk, Concierge, Gift Shop, and Shipping/Receiving.
• Supports team members in meeting and exceeding guest expectations.
• Reviews and responds to daily Pass-On notes, Checklists, and Night Audit information.
• Assists with preparing and distributing weekly Group Summaries.
• Participates in weekly team meetings with Supervisors and the Group Rooms Coordinator.
• Ensures effective communication between all departments.
• Helps resolve guest, client, and staff concerns quickly and professionally.
• Assists with reviewing Group Resumes and preparing teams for incoming groups and events.
• Supports special billing processes, rate code understanding, and reservation accuracy.
• Coordinates with staff to manage Out-of-Order rooms, special requests, room blocks, and guest profiles in OPERA.
• Helps prepare staff schedules, monitor labor needs, support PTO tracking, and minimize overtime.
• Assists with payroll accuracy, timecard verification, and obtaining necessary signatures.
• Supports coaching, corrective actions, and documented performance reviews as directed by the Front Office Manager.
• Participates in conducting staff meetings and trainings.
• Assists with interviewing and onboarding when vacancies occur.
• Helps maintain safety, cleanliness, and organization of office and work areas.
• Ensures compliance with local health codes and operational standards.

Assistant Front Desk Manager

• Train and manage kitchen personnel and supervise/coordinate all related culinary activities
• Estimate food consumption and requisition or purchase food
• Select and develop recipes as well as standardize production recipes to ensure consistent quality
• Establish presentation technique and quality standards, and plan and price menus
• Ensure proper equipment operation/maintenance and ensure proper safety and sanitation in kitchen
• Oversee special catering events and may also offer culinary instruction and/or demonstrates culinary techniques

Chef Manager

• Lead, mentor, engage and develop teams to maximize their contributions
• Ensure food services appropriately connects to the Executional Framework
• Coach employees and create a shared understanding about what needs to be achieved and how to execute
• Reward and recognize employees
• Ensure safety and sanitation standards in all operations
• Identify client needs and effectively communicate operational progress
• Build revenue and manage budget, including cost controls regarding food, beverage and labor
• Ensure the completion and maintenance of P&L statements
• Achieve food and labor targets
• Manage resources to ensure quality and cost control within budgetary guidelines
• Implement and maintain Aramark agenda for both labor and food initiatives
• Create value through efficient operations, appropriate cost controls and profit management
• Full compliance with Operational Excellence fundamentals, including food and labor
• Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility)

• Lead, mentor, engage and develop teams to maximize their contributions
• Ensure food services appropriately connects to the Executional Framework
• Coach employees by creating a shared understanding about what needs to be achieved and how to execute
• Reward and recognize employees
• Ensure safety and sanitation standards in all operations
• Identify client needs and effectively communicate operational progress
• Adopt Aramark process and systems
• Build revenue and manage budget, including cost controls regarding food, beverage and labor
• Ensure the completion and maintenance of P&L statements
• Achieve food and labor targets
• Manage resources to ensure quality and cost control within budgetary guidelines
• Implement and maintain Aramark agenda for both labor and food initiatives
• Create value through efficient operations, appropriate cost controls and profit management
• Full compliance with Operational Excellence fundamentals, including food and labor
• Direct and oversee operations related to production, distribution and food service
• Maintain a safe and healthy environment for clients, customers and employees
• Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
• Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
• Develops operational component forecasts and can explain variances. Responsible for components accounting functions.
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Coordinates and supervises unit personnel regarding production, merchandising, quality and cost control, labor management and employee training
• Recruits, hires, develops and retains front line team.
• Conducts period inventory
• Maintains records to comply with ARAMARK, government and accrediting agency standards
• Interacts with Client Management and maintains effective client and customer relations at all levels with client organization
• May participate in sales process and negotiation of contracts
• Looks for opportunities to implement new products and services which support sales growth and client retention
• Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility)
• Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices

Marketing

• Develop and update presentation materials in PowerPoint and other platforms to support sales and operations with clear, on brand program content and messaging.
• Assist with internal and external communications, including newsletters, email communications, and campaign support.
• Support social media efforts by gathering assets, drafting posts, coordinating approvals, scheduling content, and monitoring engagement.
• Support the coordination and execution of quarterly promotional materials, including gathering vendor assets, gaining approvals, and managing timelines.
• Design and deploy marketing materials for digital and print use, including playbooks, menus, planograms, signage, uniforms, and other marcom.
• Maintain organization and governance of marketing assets, templates, and shared resources.
• Support event logistics and communications for meetings, conferences, and field events.
• Assist with tracking, reporting, and analysis of promotions and program effectiveness.

Field Marketing Specialist

• Meet sales expectations and promote overall route growth, service agreement renewal, and customer retention to enhance the profitability of the market center.
• Identify opportunities to solicit new business and increase business revenue through selling new items to current customers and obtaining new accounts.
• Establish and maintain effective and respectful relationships with customers and provide outstanding customer service by having an account ownership mentality.
• Focus on account retention and seek opportunities to improve the account by being the first/primary responder to all customer issues and opportunities.
• Ensure products are loaded/unloaded in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, merchandise is stocked, products are rotated, and all equipment is maintained and cleaned.
• Operate Company vehicles safely and courteously while following the rules of the road.
• Verify the daily preventative maintenance of the vehicle and keep the interior of the truck clean, organized, and safely maintained. Comply with all DOT requirements.
• Responsible for and respectful of both customer and Aramark assets.
• Install and maintain appropriate inventory levels at customer locations and ensure proper quality and working condition.
• Responsible for a complete and accurate accounting of all monies and products daily in accordance with established guidelines.
• Practice attentive and active listening and communicate effectively under adverse conditions through the internal/external communication process.
• Communicate with the GM, RSM, CSM, and CSA’s regarding customers and reports on pending problems, or on evidence of competitors in customer locations. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.