Aramark

Assistant Front Desk Manager

Aramark

full-time

Posted on:

Location Type: Office

Location: Norman • Oklahoma • United States

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Job Level

Junior

About the role

  • Maintains a high level of customer service, hospitality, and professionalism.
  • Assists in daily operations of Front Desk, Concierge, Gift Shop, and Shipping/Receiving.
  • Supports team members in meeting and exceeding guest expectations.
  • Reviews and responds to daily Pass-On notes, Checklists, and Night Audit information.
  • Assists with preparing and distributing weekly Group Summaries.
  • Participates in weekly team meetings with Supervisors and the Group Rooms Coordinator.
  • Ensures effective communication between all departments.
  • Helps resolve guest, client, and staff concerns quickly and professionally.
  • Assists with reviewing Group Resumes and preparing teams for incoming groups and events.
  • Supports special billing processes, rate code understanding, and reservation accuracy.
  • Coordinates with staff to manage Out-of-Order rooms, special requests, room blocks, and guest profiles in OPERA.
  • Helps prepare staff schedules, monitor labor needs, support PTO tracking, and minimize overtime.
  • Assists with payroll accuracy, timecard verification, and obtaining necessary signatures.
  • Supports coaching, corrective actions, and documented performance reviews as directed by the Front Office Manager.
  • Participates in conducting staff meetings and trainings.
  • Assists with interviewing and onboarding when vacancies occur.
  • Helps maintain safety, cleanliness, and organization of office and work areas.
  • Ensures compliance with local health codes and operational standards.

Requirements

  • Associate degree in Hospitality, Business, Retail Management, or related field preferred; or equivalent experience.
  • 1–2 years of hospitality or customer‑service leadership experience required.
  • Prior retail experience strongly preferred, including inventory management, merchandising, point‑of‑sale systems, and maintaining visual standards.
  • Strong computer skills, including OPERA, Outlook, Word, Excel, and hotel‑related systems (preferred).
  • Excellent verbal and written communication skills.
  • Strong organizational, problem‑solving, and multitasking abilities in a fast‑paced environment.
  • Ability to coach, train, and support a diverse team.
  • Ability to work independently with strong time‑management skills.
  • A strong commitment to teamwork, guest service excellence, and maintaining high operational standards.
Benefits
  • Health insurance
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inventory managementmerchandisingpoint-of-sale systemsOPERAMicrosoft OutlookMicrosoft WordMicrosoft Excelguest service excellencetimecard verificationpayroll accuracy
Soft Skills
customer serviceprofessionalismcommunicationorganizational skillsproblem-solvingmultitaskingcoachingtrainingteamworktime management
Certifications
Associate degree in HospitalityAssociate degree in BusinessAssociate degree in Retail Management