General

• Patient Outreach & Nutritional Counseling: Manage an assigned panel of 300-350 patients and conduct required monthly nutritional outreach and support. Conduct 50-60+ daily phone calls with patients, providing nutritional care plan support and health coaching tailored to their specific conditions. Maintain call quality standards and professional communication in every patient interaction; pass regular QA call reviews.
• Nutrition Planning & Patient Education: Educate patients on nutrition concepts, dietary modifications, and weight management strategies. Simplify complex nutritional information for diverse patient populations. Reinforce provider-directed nutritional guidance and support patient adherence to established care plans.
• Care Coordination & Collaboration: Collaborate with clinical teams, providers, and caregivers to identify and address nutritional and clinical needs. Support care coordination goals by staying on schedule with monthly outreach targets. Escalate patient concerns or changes in condition to appropriate clinical staff per established protocols.
• Documentation & Compliance: Document all patient interactions in real time using the care coordination platform. Maintain HIPAA compliance in all patient communications and documentation. Ensure accurate documentation to support care coordination goals.

Nutritional Support Coordinator

Counselor

• The Financial Counselor II provides financial guidance and support to patients by reviewing insurance coverage, estimating patient financial responsibility, and assisting with payment arrangements and financial aid applications
• Review EMR and visit in-house patients to collect estimated patient portion amounts
• Obtain and verify patient insurance information and update medical records accordingly
• Provide financial counseling to patients - explaining insurance benefits, payment options, and financial responsibilities
• Assist patients with payment arrangements, charity applications, and Medicaid/state aid applications
• Monitor and maintain patient financial status to ensure accounts are within acceptable limits
• Post Emergency Room and Patient Access deposits into the system
• Enter insurance information into EMR and update system notes
• Provide estimates to patients and physicians as requested
• Coordinate with case management and insurance verification departments for concurrent certification
• Receive and receipt payments in accordance with internal cash control procedures
• Assist patients with obtaining financial resources for prescriptions through pharmaceutical grants and aid programs
• Act as a patient advocate when communicating with insurance carriers or financial institutions
• Review outstanding insurance claims and coordinate follow-up with billing staff
• Prepare medical necessity letters and process related documentation
• Maintain insurance files and stay updated on changes
• Diffuse minor issues and escalate major concerns to senior leadership
• Maintain professional image and deliver excellent customer service
• Attend mandatory training and demonstrate knowledge of safety and compliance protocols
• Handle complex insurance verifications and pre-authorizations
• Maintain effectiveness of patient flow and ensure compliance with safety and regulatory standards
• Educate staff on procedural changes and updates
• Relieve staff during absences and ensure coverage
• Assume charge responsibility in the absence of management
• Precept new employees and act as a mentor to others
• Ensure compliance with departmental policies and procedures
• Support management with special projects and reporting as needed

Financial Counselor II

• Functions as part of the hemodialysis health care team providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse while working towards obtaining their nursing license.
• Performs vascular access evaluation pre-treatment.
• Performs and records Pre and Post dialysis evaluation, weight and vital signs with initial identification.
• Performs vascular access cannulation and reports any difficulties in cannulation or unusual findings to nurse supervisor.
• Initiates dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD).
• Evaluates intradialytic problems and provides intervention as prescribed by physician order or as directed.
• Monitors patients' response to dialysis therapy.
• Obtains vital signs prior to reinfusion; performs all relevant functions necessary for the discontinuation of treatment and documents appropriately.
• Evaluates patient prior to termination of venous access - standing & sitting blood pressure.
• Obtains hemostasis and applies appropriate dressings.
• Evaluates the patient prior to discharge.
• Documents information related to patient treatment including documentation in the patient health record.
• Reports any significant information and/or change in patient condition directly to the nurse supervisor.
• Performs and documents interventions for unusual patient status and document patients' response to intervention.
• Obtains all prescribed laboratory testing and prepares specimens for collection.

New Graduate Registered Nurse, RN

• Under moderate supervision, works in a fast-paced professional call center environment providing excellent customer service to customers on both inbound and outbound calls.
• Services and assists in maintaining existing Private Passenger Automobile, Homeowner and Commercial policies.
• Work and complete all applications and processes necessary to tend to customer concerns and inquiries in an expeditious manner.
• This involves utilizing in-depth understanding of products and underwriting guidelines to collect customer information, evaluate and properly address individual risks including counseling customers on coverage or quoting additional lines of business; auditing and following up with customers to ensure completion of applications, open issues and policy changes, and provide policy verification as needed; servicing and maintaining existing accounts via phone with multiple carriers in multiple states, to include quoting/cross-selling/up-selling of insurance products as well as handle all policy inquiries and changes.
• Interact with Underwriters to respond to general questions or resolve complex underwriting policy issues.
• Resolve general billing inquiries and process basic payments.
• Utilize in-depth understanding of related products and systems knowledge to complete tasks independently and in a timely manner; completes project work as assigned.

Policy Service Agent

• Under general supervision, carry out general labor responsibilities promptly and efficiently.
• Responsibilities may include: Develop and maintain knowledge of the commodities handled at the location and comply with company policy and government regulations pertaining to commodities.
• Work with customers in a courteous and professional manner.
• Prepare trucks and railcars for loading/unloading, which may require sampling, loosening large nuts, opening hatches, and attaching and/or detaching flexible hoses.
• Load and unload agricultural inputs from railcars and/or trucks using heavy or light duty machinery/equipment.
• Control and monitor all load out functions.
• Understand and operate automated scale/dump systems.
• Conduct and properly record daily, weekly and monthly maintenance tasks including but not limited to lubrication of pumps, valves, and loading arms.
• Inspect in-use equipment looking for seeps and leaks of process equipment.
• Monitor and maintain quality of inventory (may include blended, bulk or packaged product).
• Deliver products such as fertilizer, chemical, seed, feed and others to customer sites.
• Keep all work areas in a clean, orderly and safe condition.
• Conduct regular housekeeping duties such as sweeping, shoveling, power washing, scraping and cleaning up spills.
• Complete appropriate record keeping.
• Perform grounds maintenance including snow removal.
• Perform warehouse work including driving loader, loading/unloading inventory, forklift operation, and general maintenance.
• Promptly report any customer complaints, repair or maintenance needs, or safety concerns to supervisor.
• Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations.
• Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
• Follow all company policies, procedures, and safety requirements.
• Perform other duties as needed or assigned to ensure facility operates smoothly and customers receive excellent customer service.

Custom Applicator Trainee

Account Executive

• Generating admissions and growing patient census in a designated territory
• Customer-facing (outside sales) role
• Involves the sales, growth, and marketing of clinical programs and outcomes
• Connects Elara Caring’s high-quality in-home care to eligible patients and families

Hospice Account Executive

Manager

• Ensures that all activities performed align with the vision of Elara Caring’s board of directors, executive team, and the leadership of the Hospice team.
• Assesses hospice care patients and families to identify the physical, psychosocial, and environmental needs of patients as evidenced by documentation, clinical records, Interdisciplinary Team reports, after hours reports, and on-site evaluations.
• Assesses patient needs and obtains data on physical, psychological, social, and spiritual factors that may influence patient/family/caregiver health status.
• Communicates significant findings, problems, and changes in health condition, environment, or unsafe facility conditions to the Clinical Supervisor, physician, facility, and/or other personnel involved with patient care.
• Counsels, instructs, and includes the patient, facility, and family in following the Interdisciplinary Plan of Care.
• Teaches hospice philosophy and pain and symptom management to staff in alternate care settings (nursing homes, hospital, assisted-living facilities, etc.).
• Provides appropriate support at time of death and perform bereavement assessment.

Hospice Registered Nurse Case Manager

• Assist with process mapping activities across all Grow Financial business units.
• Documentation, data gathering and analysis.
• Assistance on other Business Transformation projects.
• Frequent collaboration with other areas of the credit union expected.

Business Transformation Intern

Electrical Engineer

• Develop, coordinate, and execute comprehensive system-level test plans, procedures, and schedules
• Lead and coordinate integrated testing activities and ensure complete test coverage by reviewing and validating test requirements
• Perform technical analysis of complete systems and prepare thorough system-level evaluations

Associate Engineer, Electrical

Program Manager

• Interface with program managers, functional management, and cost account managers (CAMs)
• Provide financial and administrative support and analysis to meet program requirements
• Support the development of budget baselines and maintain cost/schedule integration
• Perform financial performance analyses and visibility reporting
• Assist in the preparation and submittal of monthly CDRLs such as IPMR
• Support variance analysis reports

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