ServiceNow

• The ServiceNow Manager manages the daily operation and delivery of the ServiceNow platform and services across the organization, with a strong focus on execution, service quality, and user experience.
• This role ensures the effective use and ongoing support of the ServiceNow platform, manages service delivery processes, and provides direct oversight of incident, request, change, and asset management activities.
• The ServiceNow Manager supervises and develops team members, ensures timely resolution of issues and requests, and creates and maintains processes that align IT services with business needs.
• This role monitors service performance and drives continuous improvement efforts to enhance efficiency and customer satisfaction.

ServiceNow Manager

Systems Engineer

• Manage a section of Systems Engineers reporting to the Department Manager on a 20% allocation
• Responsible for direct supervision/management of the staff
• Responsible for Integrated Functional Capability (IFC) Management, IFC Responsible Engineer (RE), Scrum Team Leads, and Interface Control Document (ICD) direction to subordinates
• Attend weekly flow down meetings with the Department Manager
• Support staffing needs as assigned
• Conduct goal planning, performance evaluations merit budgeting
• Provide technical guidance related to process and training to staff

Systems Engineering Section Manager 2

Outside Sales

• Partner with management to achieve operational results for Agency Development accounts
• Assist in developing sales plans for profitable growth
• Manage the development of Agency Development staff
• Conduct sales training for Agency Development and field
• Communicate with Agency Development staff and Independent Agent partners
• Develop and execute business and strategic plans

Inside Territory Sales Supervisor

Customer Support

• Provide user support to improve the experience of customers and/or end-users of their assigned product.
• Provide timely responses to customer service inquiries via product ticket system, emails, LiveChat, and phone calls
• Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution
• Collaborate with team members to provide resolutions to customer inquiries
• Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision-making purposes
• Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
• Provide excellent customer service through a friendly yet empathetic tone, and proactive and timely responses to maintain high customer satisfaction scores.

Client Support Specialist, Background Screening

Account Executive

• Lead the creation and execution of comprehensive enterprise account growth strategies, including QBRs and senior stakeholder engagement
• Drive incremental revenue and EBA token consumption through up sell and cross sell motions into new, adjacent, and upgraded products
• Own and lead negotiation and closure of complex Enterprise Business Agreement (EBA) expansion deals, often tied to renewal based quota structures
• Execute strategies to expand buyer seats across business units, personas, and buying groups within assigned enterprise accounts
• Oversee pipeline and forecasting accuracy for seat expansion and upsell/cross sell opportunities across enterprise accounts

Principal Account Executive, Enterprise

Consultant

• Responsible for small to mid-size provider recruitment and contracting activities for physicians, physician groups and facilities.
• Develop and negotiate contracts.
• Develop and maintain relationships with providers.
• Ensure strategic coverage for assigned territory.
• Responsible for education of providers and for ongoing provider service.
• May be responsible for or assist with contracting or supporting services large or complex groups/facilities.
• Coordinating and negotiating Single Case Agreements (SCAs).

Senior Network Management Consultant

AI Research Scientist

• Engage in relevant research and development (R&D) of AI systems, models, and advanced machine learning algorithms that augment physics-driven modeling and simulation systems
• Explore and implement AI-powered simulation tooling in support of AI workflows through reinforcement learning, multi-agent systems, and hybrid modeling approaches
• Collaborate with research, engineering, and product teams to build AI-powered solutions that meet mission-critical modeling and decision-support needs
• Engage in and support the drafting and review of conference and journal articles and presentations, sharing advances with both internal stakeholders and the wider research community.
• Contribute content to technical invention disclosures, including associated narrative, graphics, and engagements in support of patent development
• Perform additional responsibilities (no more than 10% of duties) in support of the company’s technology and product development initiatives.

AI Research Scientist, Applied AI

Security Engineer

• Executes Internal Security Controls through compliance assessment reviews and self-inspections
• Identifies deficiencies, develops and implements corrective action
• Conducts administrative inquiries in accordance with operating procedures
• Conducts Communication Security (COMSEC) duties and responsibilities
• Protects government and company information from unauthorized disclosures
• Develops and administers security education procedures and physical controls
• Contributes to enterprise Integrated Product Team (IPT)
• Provides innovation and creativity into security awareness training
• Completes tasks toward long-range goals and objectives
• Oversees Sub-Contractor Management to ensure compliance with regulations

Senior Information Security Compliance Specialist

Business Analyst

• Support systems onboarding, backend administration, access validation, and compliance activities
• Serve as a liaison between business teams and IT to coordinate issue resolution and technical support
• Perform troubleshooting, triage, root cause analysis, and follow-up on corrective actions
• Monitor systems and support cleanup activities to maintain data integrity and stability
• Support SAP updates, coordination, and validation activities
• Facilitate cross-functional team meetings and apply structured process methods and tools
• Influence stakeholders and support change efforts across diverse audiences
• Research procedures and guidelines to support strategic planning efforts

Senior Business Analyst

Manager

• The Manager, Municipal Sales is responsible for the development and implementation of the division sales strategy for municipal contract extensions, retentions, and new business.
• Prospects, sells, and participates in account management and retention activities.
• Negotiates pricing and contracts, ensuring that all approved contract terms are met.
• Prepares and delivers responses to RFP’s and bids, as well as sales presentations.
• Develops and implements comprehensive account plans to achieve annual sales and profit objectives within the assigned territory.
• Conducts on-site client reviews to ensure that quality service is effectively delivered and documents deficiencies.
• Meets regularly with key decision-makers within assigned municipalities, state, and federal agencies.

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