Aramark

Call Center

Aramark

full-time

Posted on:

Location Type: Office

Location: Indianapolis • United States

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About the role

  • Responding to inbound calls and requests for service/suite needs by allocating accurate resources
  • Performs and coordinates a variety of duties related to call centers and scheduling
  • Responsible for receiving calls for service/orders
  • Prioritizes and coordinates the service requests with the respective Pantries
  • Works closely with management and the pantry teams to communicate needs and ensure timely guest service
  • Handles and maintains all records and documentation of service requests (tickets)
  • Uses software to log activity
  • Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers
  • Other duties and tasks as assigned by manager at Aramark, developing new skills and doing what it takes to get the job done

Requirements

  • Previous experience in call center or related environment preferred
  • Must have a solid understanding of software applications
  • Demonstrates strong social skills, accuracy, and attentional to detail
  • Proven interpersonal and communication skills, both written and verbal
  • Must be available to work flexible hours including evenings and weekends
  • This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing.
  • This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Benefits
  • Health insurance
  • Flexible work hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center operationsschedulingrecord keepingticketing systemscustomer service
Soft Skills
interpersonal skillscommunication skillsattention to detailflexibilityteam collaboration