Business Analyst

• Work across multiple delivery pods, collaborating with business and technical stakeholders to capture and provide an end-to-end view of business requirements, technical specifications.
• Write SQL queries to explore data, validate assumptions, and support solution design.
• Facilitate workshops and conversations to uncover true business needs and translate them into actionable insights.
• Provide business analysis support and contribute to delivering initiatives under the guidance of senior team members.
• Help develop requirements that are fit for purpose and accurate, understanding their implications for the project or program, and assist in managing these requirements throughout the project lifecycle.
• Create clear and engaging presentations and documentation to communicate customer needs, business and technical requirements, insights, and recommendations.
• Ensure that assigned business analysis activities are conducted efficiently and within agreed timeframes, and that the outputs and benefits are well understood.
• Share knowledge, contribute to team growth, while identifying opportunities for continuous improvement across Data Delivery.

Business Analyst – Data

Human Resources

• Own end-to-end functional support and optimisation of the ServiceNow HR Service Delivery (HRSD) platform.
• Partner with Product Owners, Journey Experts, Engineers, and Architects to translate HR business needs into clear requirements, user stories, and technology outcomes.
• Shape and refine business requirements, recommending fit-for-purpose solutions that deliver business value and improve employee experience.
• Participate in backlog refinement, prioritisation, and delivery activities to ensure work is delivery-ready and aligned to priorities.
• Support application design, configuration, testing, deployment, and ongoing production support in a large enterprise environment.
• Ensure solutions meet quality, risk, security, and change management requirements before deployment.
• Support business stakeholders through process impacts, UAT, training, and change activities.
• Maintain high-quality documentation and contribute to continuous improvement of HR processes and HRSD capabilities.

System Analyst – HRSD

Consultant

• Partner across the enterprise to assess, design, and implement strategies that build workforce strategic skills, drive learning culture, and align capability development with business objectives.
• Engage a wide range of stakeholders to identify learning needs and deliver solutions that measurably strengthen ANZ’s capability.
• Work collaboratively in a flexible, supportive team to deliver high-quality outcomes.

Capability Consultant, Talent & Culture

Collections

• This role is responsible for Credit Risk Infrastructure which helps the business in growth and momentum activities whilst reducing credit risk for the bank.
• Maximise operational collections effectiveness and efficiency whilst optimising bad debt charge across Retail & SBB portfolios.
• Execute day-to-day activities to support the implementation of risk policy & strategy governing the management of loans in arrears, balancing, customer, shareholder and regulatory objectives.
• The role focuses on all segments of the arrears portfolio apart from Hardship and Loss Recoveries.

Manager – Collections and Recoveries Risk

Client Services Representative

• Pro-actively seek to understand customer requirements and respond accordingly
• Take ownership of customer complaints and suggest ideas for improvement
• Demonstrate ANZ service standards in all customer interactions
• Educate customers on ANZ Transaction Banking services, products, and solutions
• Ensure timely handling of customer requests and proper execution of Customer Verification processes
• Answer client enquiries quickly and efficiently
• Conduct outbound calls to existing clients as part of service and engagement efforts
• Collaborate effectively with colleagues to support team success and service goals
• Suggest and support process improvements to enhance customer experience
• Maintain full compliance with ANZ policies, procedures, and regulatory requirements
• Take ownership in reporting potential risk events and uphold customer confidentiality

Senior Client Services Officer, Mandarin-speaking

Manager

• Champion the customer experience and lead the team to deliver exceptional service at each step of the home buyer’s journey
• Driving Personal Banking home loan objectives and momentum, helping the team to effectively and efficiently serve customer needs
• Manage the team home loan pipeline and ensure deals are triaged to the most appropriate home lender - balancing customer experience, workload, and development opportunities for lenders
• Ensure quality of home loans processed, helping to workshop loans and acting as a day-to-day point of escalation, trouble shooting, and quality assurance
• Promoting and progressing wider home loan strategy, priorities and change
• Ensure customers are educated on ways to bank, driving take-up of self-service channels
• Develop home lenders at all levels of experience and expertise – supporting team members to identify and progress next steps, areas for growth and development opportunities
• Provide on the job training and coaching to the team, acting as a source of technical expertise and practical advice

Home Lending Manager

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
• Actively participate in and support bank programs and initiatives.
• Take responsibility to ‘know your customer’ from a risk perspective, and
• Ensure compliance with ANZ and branch policies and procedures.

Banking Consultant

Marketing

• implementing initiatives that support the segment marketing strategy
• working with Marketing Managers to deliver campaigns
• ensuring marketing strategies and initiatives are implemented efficiently
• ongoing management and monitoring of marketing activity
• ensuring campaigns meet customer needs
• establishing and maintaining positive collaborative working relationships

Marketing Specialist

Operations

• Actively supports process changes within team, recommend improvements and support change culture
• Accurate recording of information in work tools, creates minimal rework for own/other team
• Maintain customer service level agreements
• Ensure all customer authentication processes are adhered to, to keep our customer information and financial position safe
• Keeping up to date with all communication regarding changes to bank policy and adhered to all standards
• Liaise with stakeholders in a professional manner, assisting with all enquiries to finalisation and/or escalating within a timely manner
• Provide administrative support, including creation of correspondence material, to ensure customers are aware of their obligations and requirements to enable closure of cases
• Completing all required documentation with no/minimal errors
• Providing appropriate verbal information to stakeholders
• Sharing information and providing ongoing support and guidance to team members

Operations Analyst

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to ‘know your customer’ from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures

• Provide a seamless banking experience to customers
• Contribute to customer engagement and advocacy
• Participate in bank programs and initiatives
• Ensure compliance with ANZ and branch policies and procedures

• Lead ANZ's operational environmental and greenhouse gas (GHG) reporting requirements
• Ensure ANZ meets obligations under the Australian Sustainability Reporting Standards (ASRS S2) and other relevant ESG frameworks.
• Collaborate with key suppliers to obtain accurate Scope 3 emissions data and manage third-party environmental reporting processes.
• Perform quantitative analysis, scenario modelling, and risk/opportunity assessments using internal and market data to inform decision-making.
• Partner with ANZ's Global Property Group to deliver environmental benefits across corporate offices, retail branches, and data centres.
• Prepare and deliver corporate environmental reports to satisfy ASRS S2 and other mandatory ESG disclosure frameworks.
• Track progress against ANZ's public Scope 1 and Scope 2 emissions reduction targets and develop additional operational targets to align with ANZ's climate strategy and net-zero commitments.
• Manage supplier engagement processes to collect Scope 3 emissions data and ensure compliance with ANZ's environmental reporting standards.
• Undertake technical analysis and modelling to support ANZ's environmental and emissions reduction strategies.
• Collaborate with ESG Reporting and Climate Program teams to integrate operational data into Group-wide sustainability disclosures.
• Identify risks and opportunities related to climate and environmental performance and make recommendations to leadership.

Environmental Sustainability Manager

Risk

• End to end management / delivery of Operational resilience, CPS230 critical operations and executive insight and analysis in partnership with the accountable Operations Executives, Business Leads
• Lead the data standards, dependency views of CPS230, current of Material service provider governance and defined OKRs leveraging significant influence into each operations division to ensure alignment
• Lead the delivery and coordination of end to end insightful views of Operations resilience control health, status of critical operations, risk actions, issues, interventions and timeliness response.
• Support the GM NFR to inform the Risk committee of progress, key risks, dependencies, change impacts, escalate issues
• Enhance NFR Management capabilities by actively contributing to continuous improvement initiatives that uplift skills and foster the sharing of knowledge and experience
• Establish and maintain effective and sustainable relationships with all key stakeholders to optimise delivery success
• Work with the change and communications specialists to ensure program outputs and outcomes are effectively communicated and considered to effectively optimise the pursuit of its intended benefits and add value
• Actively manage contracts / agreements in conjunction with procurement guidelines and policies.

Senior Manager, Operational Resilience and Risk

Project Manager

• Provide project planning, management and oversight for key initiatives and implementation projects
• Coordinating resources and interdependencies across multiple streams of work
• Provide structure and leadership to a broad, multi-disciplinary project team comprised of internal people, vendors, and contractors
• Engage with stakeholders and leadership to communicate progress and key updates
• Oversee deployment activities, ensuring compliance with governance standards
• Track and report on release metrics, project milestones, and delivery KPIs
• Drive continuous improvement initiatives to enhance delivery speed, reliability, and transparency

Project Manager – AVP

• Reviewing, challenging, and providing advice on B&BP Division’s operational risk management in line with ANZ’s Non-Financial Risk Framework, including risk assessments for projects and initiatives.
• Tracking risk profiles, significant operational risks, and treatment plans; escalating issues where timelines or actions are inadequate.
• Building collaborative relationships with business and risk stakeholders, attending governance forums, and delivering clear, actionable risk opinions.
• Managing thematic reviews, identifying opportunities to improve risk management maturity, and driving understanding of technology, data, and AI risks across the business.
• Promoting a strong operational risk culture, providing thought leadership, collaborating with risk teams, and supporting the Head of Operational Risk when needed.
• Managing functional costs within budget, ensuring compliance with expenditure policies, and delivering cost-effective, value-adding professional services.

Business Analyst – Data

System Analyst – HRSD

Capability Consultant, Talent & Culture

Manager – Collections and Recoveries Risk

Senior Client Services Officer, Mandarin-speaking

Home Lending Manager

Banking Consultant

Marketing Specialist

Operations Analyst

Banking Consultant

Banking Consultant

Environmental Sustainability Manager

Senior Manager, Operational Resilience and Risk

Project Manager – AVP

Operational Risk Lead – Business & Private Bank