Banking Consultant
ANZ
part-time
Posted on:
Location Type: Office
Location: Merrylands • Australia
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About the role
- Play a key role in helping to providing customers with a seamless banking experience
- Meet each customer’s end-to-end financial needs and goals across transaction activities
- Conduct needs based conversations and educate customers on available financial solutions
- Complete customer transactions and fulfil products as per accreditation level
- Deliver a high standard of customer service to ensure customer satisfaction
- Act as a role model and peer coach within a collaborative team
Requirements
- Exceptional customer focus
- Retail experience is an advantage
- Experience in being a user and promoter of technology
- Working knowledge in using different digital channels is an advantage
- Lending experience or willingness to progress to lending is desired
- Ability to multi-task and highly adaptable to change and ambiguity
- Willingness to work in a collaborative team environment
- Sound understanding of compliance
- Excellent communication and interpersonal skills
Benefits
- access to health and wellbeing services
- discounts on selected products and services from ANZ
- flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer focuscustomer servicecommunication skillsinterpersonal skillsmulti-taskingadaptabilitycollaborationcoaching