Amplity Health

Account Manager

• Driving sales growth and achieving revenue targets
• Fostering strategic partnerships with Healthcare Professionals (HCPs)
• Delivering impactful, solution-oriented communication
• Promoting product adoption and building market share
• Enhancing customer engagement and relationship management
• Proactively addressing customer inquiries and needs

Key Account Manager

Director

• Provide strategic direction and leadership to the Regional Sales Managers (RSMs) and the Key Account Manager (KAM) Director, ensuring alignment with national goals and objectives.
• Develop and implement performance metrics and standards to drive accountability and success across the sales and key account teams.
• Mentor and coach RSMs and the KAM Director to foster professional growth and optimize team performance.
• Lead the development and execution of the national sales and key account strategy to support the successful launch and growth of the bipolar disorder product portfolio.
• Oversee the integration of regional and key account strategies to ensure alignment with national objectives.
• Analyze market trends, competitive dynamics, and performance data to identify opportunities and refine strategies.
• Serve as the senior point of contact for executive-level stakeholders to represent the company’s strategic priorities and vision for the bipolar disorder portfolio.
• Build and maintain relationships with key decision-makers within healthcare systems, institutions, and other stakeholders to support the successful rollout of the product portfolio.
• Collaborate with the KAM Director and RSMs to ensure consistent and effective engagement with the commercial sales team and key opinion leaders (KOLs), healthcare providers, and key accounts.
• Monitor and evaluate national performance metrics, including regional sales goals, key account initiatives, and market penetration, to ensure achievement of business objectives.
• Ensure all activities conducted by the sales and key account teams adhere to regulatory guidelines, corporate policies, and ethical standards.

National Business Director

• Consistently achieve or exceed territory sales objectives and revenue targets.
• Effectively manage daily sales activities and performance in alignment with defined organizational expectations.
• Identify, profile, and maintain a strategic focus on a targeted list of Healthcare Professionals (HCPs).
• Develop and execute comprehensive territory business plans to drive sales performance and meet overall business goals.
• Engage with customers professionally and compliantly, utilizing advanced selling, listening, and negotiation skills, along with approved messaging and promotional resources, to communicate product value effectively.
• Accurately record and verify daily sales activity and customer interactions within the CRM system in a timely manner.
• Proactively address customer inquiries and needs, ensuring thoughtful and appropriate responses that strengthen relationships.
• Establish and maintain a strong, positive impression with both customers and the Client, serving as a trusted representative of the organization.
• Prepare and submit detailed reports for management as required to support performance tracking and decision-making.
• Ensure full understanding of and adherence to all applicable laws, regulations, Amplity Solutions policies, Code of Conduct, privacy and data guidelines, and industry standards, including PDMA Guidelines and Sample Administrative Agreements.
• Actively participate in national, regional, and district meetings, as well as training sessions, and represent the Client at relevant conventions or conferences when applicable.

Customer Support

• Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels
• Maintain excellent quality standards, adhere to approved materials and guidelines
• Accurately collect information required by individual programs and correctly capture in specific program databases
• Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
• Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner
• Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client’s Working Practice Documents (WPDs)
• Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs

Customer Care Specialist

Account Executive

• engaging customers through multiple remote channels to promote brand messaging
• Develop and maintain relationships with targeted medical offices by engaging in dialogue that is relevant and meaningful
• Profile and manage targeted list to provide value-added benefits to grow product volume
• Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales
• Travel 4-6 times per year regionally covering vacant territories face to face
• Promote Client's products via outbound and inbound telephone calls
• Engage assigned HCP targets in in-depth program discussions to attain individual, territory and company goals for sales, market share, etc.
• Maintain call productivity and metrics that are required by program
• Create and implement business plans to achieve territory and business sales goals
• Pass all product training and certifications successfully
• Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology, and approved messaging
• Ensure clear concise and accurate communication of program information with target audiences using proper terminology
• Verify and complete required data entry in CRM systems
• Listen and respond appropriately to customer needs and questions
• Communicate with the senior sales leader, team members and Amplity on project’s progress, as required
• Create and maintain a positive impression with clients and customers
• Fully comply with all laws, regulations and Amplity Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations
• Participate in teleconferences and live (when required) team meetings and training sessions
• Perform special projects and assignments as directed by the manager

Pharmaceutical Sales Representative

Sales

• Following compliance guidelines, drives sales performance to ensure sales forecasts are met or exceeded within assigned territory by calling on HCP offices and Mental Health Community Centers both in-person and virtually.
• Effectively uses assigned budgets to achieve territory objectives.
• Customizes discussions and client interactions based on customer’s needs in a compliant and ethical manner
• Maintains current understanding of local market, practice structures, evolving customers, and key influencers.
• Routinely shares such information with relevant internal Intra-Cellular stakeholders.
• Provides input into resource allocation decisions across customers/region.
• Identifies and selects programs/resources available and appropriate for each customer, practice, and/or system.
• Works with Regional Business Manager and key stakeholders to develop a local business plan that ensures achievement of all business objectives.
• Capitalizes on formulary approvals and other business opportunities through effective implementation of the strategic plan.
• Collaborates with other Neuroscience Sales Specialists on common objectives and sharing of best practices.
• Accountable for providing timely and accurate administrative management of work hours, sales call data, customer objectives, communication responses, synchronization, sample and expense reporting.
• Effectively inform and build a business plan based on depth and breadth of customer business needs, resources and products.
• Complete all company and job-related training as assigned within the required timelines.

Neuroscience Sales Specialist

• Participate in clinical dialogue that leads the customer to act on behalf of their patients and engage the account to understand any obstacles that exist to provide appropriate solutions to ensure customer needs are met
• Identify shared priorities and applies understanding within the full account to develop a territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive strong results
• Collaborate with territory colleagues, other field-based and corporate teams to proactively address customer needs and provide appropriate support
• Grow in knowledge of the marketplace, applicable competitors, industry, and cross-functional activities/plans to anticipate and optimally manage business opportunities/challenges
• Review territory market data and trends to gain insights into the local business environment, drive pull-through and lead virtual and / or live engagements with customers
• Participate in any required planning meetings with key partners to solve customer problems and work collaboratively across functions to ensure customer needs are met with urgency
• Leverage systems and omni-channel/multi-channel options to apply capabilities and engage with customers in a compliant manner in both face-to-face and virtual environments

Territory Account Associate

• Manage daily call responsibilities according to defined expectations, with the purpose of achieving KPIs
• On behalf of Client, promote Client's product(s) via outbound telephone calls and digital interactions by engaging assigned HCP targets in in-depth program discussions to attain individual, territory and company goals for sales, market share, etc.
• Respond to inbound calls from HCPs to address their questions regarding product(s), if required by the program.
• Profile and manage targeted list of HCPs and key account stakeholders to provide value-added benefits to grow product volume.
• Maintain call productivity and metrics that are required by program, including virtual engagements with customers
• Prospecting: Successfully qualifying or disqualifying HCPs from a target list
• Conduct outbound calls and digital engagements to HCPs to appropriately qualify or disqualify HCPs based on prospecting questions
• Verify and complete required data entry in CRM system, such as details of the target’s responses and any follow-through actions
• Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology, and approved messaging.
• Maintain thorough knowledge of Client product(s) and program.
• Verify and complete required data entry in CRM systems, such as details of the target’s responses and any follow-through actions.
• Listen and respond appropriately to customer needs and questions.
• Create and maintain a positive impression with client and client’s customers.
• Fully comply with all laws, regulations and Amplity Health Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.
• Participate in teleconference and live (when required) national, regional and district meetings and training sessions and represent client at national and/or local conventions when applicable.
• Other duties as assigned.

Senior Regional Sales Consultant

• Serve as contracting lead for account managers and DM/DTP/DTR programs
• Primary POC for Print & Logistics Associate Director
• Provide team coaching, goal setting, and leadership coverage
• Manage HCP programs, RM and adherence initiatives, and operational workstreams
• Oversee vendors, compliance, quality assurance, and inventory management
• Develop operational metrics and implement improvements
• Manage MRC, warehouse systems, shipments, NSM materials, and escalations
• Participate in QBRs, site visits, and business rule development
• Review vendor SOWs for cost savings; support compliance systems updates

Senior Campaign Account Support Specialist

• Team lead and primary decision-maker for print intake and fulfillment across consumer and HCP programs.
• Manage direct mail programs, HCP initiatives, brand meetings, and vendor operations.
• Manage print/field asset needs for mailings, RM programs, and adherence programs.
• Primary POC for channel print distribution and quantity planning.
• Lead brand strategy, operations, launch meetings.
• Oversee implementations, vendor operations, and post‑launch reporting.
• Collaborate with agencies to deploy templated assets.
• Ensure compliance (FUSE, FDA submissions, 48‑hr PI, state laws).
• Produce metrics, WPDs, operational reports.
• Liaise with IT, Knipper, CRM teams, and distribution partners.

Senior Campaign Account Support Specialist – Level 4

• Foster strong relationships with internal teams and partners
• Manage print intake, demand management, forecasting, direct mail execution, and HCP service initiatives
• Oversee print & field asset management for consumer and HCP programs across brands
• Act as primary liaison for stakeholders, managing vendor relationships and logistics
• Lead direct mail initiatives and ensure regulatory-compliant asset quality
• Support launches, conventions, and sales meetings with material planning/distribution
• Develop operational reports and implement process enhancements
• Ensure compliance with FUSE approvals, FDA submissions, and state regulations
• Manage inventory, resolve field inquiries, and partner with distribution teams
• Monitor special shipments, rework projects, and warehouse systems
• Manage escalations and participate in bi‑weekly operations meetings
• Conduct monthly inventory reviews and dashboard metrics review
• Forecast, quantity planning, and accurate destruction/re-review of materials

Campaign Account Support Specialist – Level 2

• Oversees fulfillment for Direct to Rep Programs
• Manages print intake, demand management, forecasting, and HCP service initiatives
• Collaborates on CRM setup, product launches, and inventory management
• Supports convention orders, NSM materials, and special shipments

Campaign Account Support Specialist – Level 3

Program Manager

• manage a team of Veterans Affairs (VA) Key Account Managers (KAMs)
• work closely with client leadership to develop strategies
• conduct regular one-on-one meetings and coaching sessions
• ensure compliance with company policies, VA policies, and federal law
• collaborate with client leadership to set goals and priorities
• oversee the development and execution of account plans
• analyze team performance metrics and market data
• build and maintain relationships with senior-level stakeholders
• represent the company in high-level discussions with VA key accounts
• utilize CRM tools to monitor team performance
• develop and deliver regular reports to senior leadership

National Program Director, Federal Accounts – Veterans Affairs

• Lead a new team of Virtual Pharmaceutical Sales Representatives and Remote Reimbursement Managers
• Guide this team to success
• Ensure effective communications with Client
• Monitor contract deliverables in support of the team to ensure achievement of contract KPIs and requirements
• Manage remote/virtual team in all areas of their employment
• Conduct cube rides and deliver timely and constructive feedback on quality and content of their calls as per expectations set by the client
• Monitor team productivity, workload and outputs ensuring compliance with policies and processes and addressing issues as they arise
• Create a team-oriented, productive, and positive work environment by developing and mentoring team members
• Monitor employee compliance with all company policies and procedures and engage/work with Amplity Compliance to resolve issues and follow up with disciplinary action when needed
• Manage employee relations on the team, engaging Amplity Human Resources when appropriate
• Provide coaching and support for assigned team by observing product discussions, selling skills and providing feedback in collaboration with the Program Director
• Support the team by managing metric and sales reporting on a regular basis
• Responsible for the hiring and selection process for backfills and new positions
• Provide new product, sales, compliance and Amplity training for new employees
• Assist team with utilization of all technology requirements
• Ensure compliance with state/federal employment laws, corporate HR policies and personnel policies, procedures, and guidelines

Virtual Remote Engagement Pharmaceutical Program Manager

• Execute sales strategies to meet or exceed assigned sales quotas and objectives
• Identify, qualify, and close sales opportunities by engaging with healthcare professionals, and healthcare organizations
• Develop and nurture relationships with HCPs and with key decision-makers
• Provide approved information and about assigned products, ensuring compliance with regulatory guidelines
• Maintain in-depth knowledge of the assigned product (s) including features, benefits, and scientific data
• Communicate effectively with customers, conveying technical and clinical aspects of products in an understandable manner
• Utilize CRM tools to document and track sales activities, customer interactions, and opportunities
• Track progress against targets and highlighting potential opportunities or challenges
• Partner with cross-functional teams as appropriate to deliver seamless customer experience

Key Account Manager

National Business Director

Key Account Manager

Customer Care Specialist

Pharmaceutical Sales Representative

Neuroscience Sales Specialist

Territory Account Associate

Senior Regional Sales Consultant

Senior Campaign Account Support Specialist

Senior Campaign Account Support Specialist – Level 4

Campaign Account Support Specialist – Level 2

Campaign Account Support Specialist – Level 3

National Program Director, Federal Accounts – Veterans Affairs

Virtual Remote Engagement Pharmaceutical Program Manager

Engagement Pharmaceutical Sales Representative