American Cancer Society

Operations

• Serve as the senior operational leader for all Patient and Caregiver Services
• Provide strategic and hands-on oversight of systems, people, and processes
• Oversee operations of 31 Hope Lodge facilities nationwide
• Ensure exceptional guest services and strong compliance standards
• Lead performance oversight of the National Cancer Information Center
• Provide leadership for Access to Care Solutions including volunteer recruitment and transportation operations

SVP, Patient Support, Mission Operations

Manager

• Provide leadership for a three-year tobacco control grant
• Supervise project staff and manage the budget
• Produce grant deliverables and ensure timelines are met
• Lead comprehensive tobacco control grassroots advocacy campaigns
• Act as a liaison between community members and ACS staff

Senior Tobacco Control Manager

Bilingual

• Supports Spanish and English-speaking cancer patients, families, and caregivers by providing high-quality cancer-related information
• Responds to a high-volume of inquiries across multiple channels (phone, email, chat, SMS)
• Assesses patient needs and addresses psychosocial stressors
• Connects constituents with American Cancer Society programs and community resources
• Manages a regular caseload of new and ongoing cases with timely follow-up and resolution
• Meets established performance goals and metrics

Bilingual Cancer Information Specialist

Project Manager

• Manage end-to-end Marketing Project Lifecycle
• Lead multiple projects, across varying business portfolios from the initial intake and strategic planning through final implementation and debrief
• Oversee the integration of marketing tactics across all channels for cohesive campaigns
• Develop and update comprehensive project plans, outlining all tasks, timelines, budget, and resource needs
• Analyze project progress and strategically adapt scope, timelines, and costs
• Facilitate project retrospective reviews, documenting key learnings and ensuring proper project close-out
• Act as the main project point of contact, providing consistent status reports and updates to key stakeholders

Marketing Project Manager

Solutions Engineer

• designing, developing, configuring, testing, supporting, and optimizing integrations and APIs
• serving as a technical expert in Human Capital Management (HCM) systems and integrations
• collaborating with internal IT teams, end users, management, and third-party vendors
• contributing strategic insights to enhance system interoperability
• championing the adoption of new technologies and processes

Systems Integrations Engineer – Workday

• Develop, implement, and oversee programs that promote ethical behavior and integrity.
• Ensure compliance with the company’s Code of Conduct, values, and applicable laws and regulations.
• Monitor and evaluate program effectiveness and recommend improvements.
• Maintain and update the Code of Conduct and other Ethics-related policies.
• Develop and deliver Ethics training for employees at all levels.
• Manage investigations into potential ethical violations and prepare reports for senior leadership.

Senior Manager, Ethics

Account Manager

• Execute against the Society's strategy for corporate partnerships and account management
• Serve as the primary relationship manager for priority corporations
• Align corporations and CEO affinities and needs with ACS priorities
• Drive comprehensive corporate alliances through engagement opportunities
• Collaborate with development and philanthropy staff

Senior Corporate Relations Manager

• Leads/Executes a revenue portfolio driven by priority relationships
• Ensure goal achievement through effective leadership, engagement, empowerment, and mobilization of partners
• Accountable for the achievement of a revenue target greater than $350,000
• Manages volunteer and customer retention, recognition, and pipeline development
• Engages, recruits, stewards, trains and manages relationships with volunteers and customers
• Implements best practices for revenue growth
• Monitors financial expenditures and takes appropriate measures to meet goals
• Engages the community to create relevant experiences for priority constituents
• Ensures compliance with ACS policies

Senior Development Manager

Director

• Leads a team responsible for revenue portfolio
• Manages and develops a team of development staff
• Engages with volunteers and customers for fundraising plans
• Collaborates with internal teams to execute successful events
• Monitors financial expenditures and progress to budget

Associate Director – Development

• Provides event execution for large-scale events and revenue portfolio
• Engages and manages relationships with volunteers and customers
• Implements best practices for revenue growth
• Monitors financial expenditures and budget progress

Development Manager

Customer Support

• Connect individuals with American Cancer Society programs, services, information and resources to enhance the quality of life for cancer patients, their families and caregivers.
• Responds to a high-volume of inquires across multiple channels (phone email, chat, SMS) with professionalism and empathy, conducting thorough needs assessments and striving for first-contact resolution.
• Meets constituents stated and implied needs by providing information on ACS programs (ex. Transportation and lodging) and cancer-related resources, coordinating support services to reduce care barriers and help patients complete treatment.
• Meets established performance goals and metrics (inc. Customer Related Management database documentation, time management, quality and data capture) while staying current on policies and procedures.
• Contributes to a collaborative and supportive team environment.
• Manages a regular caseload of new and ongoing cases, prioritizing tasks based on constituent needs and ensuring timely follow-up and resolution.

Cancer Support Specialist

• Qualifies new meetings through a detailed discovery process
• Serves as lead planner managing stakeholder collaboration, meeting design, logistics, budgeting
• Provides regular project updates, milestone tracking, risk assessment
• Oversees meeting services for assigned meetings including venue sourcing, site inspections, registration
• Provides onsite meetings/event support
• Tracks data, analyzes trends, collects feedback, recommends process improvements
• Maintains strong stakeholder relationships, manages inquiries, contributes to internal communications

Temporary Meeting Experience Manager

Events

• Perform support related tasks and activities that align with the revenue growth strategies of the market they serve.
• Build strong partnerships with market staff to ensure consistent communication, collaboration, and integration with the team.
• Coordinate operations and support logistics in order to execute successful events or fundraising activities.
• Proactively use partnership agreement and timelines to assign ownership for successful planning and execution of the market's revenue opportunities.
• Support market staff with day-to-day customer relationship management and stewardship efforts (i.e., vendors, participants, and volunteers).
• Assist with volunteer recruitment and management.
• Generate reports to support market revenue such as market research prospects and constituent engagement.
• Identify needs - issues and implement solutions to address them.
• Provide high level customer service to internal and external customers and partners.
• Participate in regional or GHQ workgroups and on project teams as needed.
• Customize and develop ACS branded materials and/or event collateral.
• Assist with financial tasks including processing donations, coding, managing payment processes, and tracking expenses in accordance with ACS policies and procedures.
• Responsible for inventory management including ordering supplies to support the market.
• Provide general office or business operations support including point of contact for facility/building management and legal/real-estate department.

Development Coordinator – Distinguished Events

Marketing

• Develops and executes the organization’s entertainment marketing strategy
• Provides strategic oversight of the organization’s external talent agency
• Develops and strengthens internal celebrity and influencer stewardship capabilities
• Leads talent integration for key organizational events and media initiatives
• Partners with Growth Marketing to optimize influencer and creator strategies
• Negotiates and manages contracts, rights, and legal compliance related to talent participation
• Measures, analyzes, and reports on entertainment marketing performance
• Advises organizational leaders on entertainment trends and cultural insights

Strategic Director, Entertainment Marketing

• Guides and directs a team to achieve multi-million-dollar revenue goals
• Ensures that responsibilities, authorities and accountability of team members are well defined
• Accountable for development and achievement of a multi-channel revenue plan
• Drives community relevance through customer-centric and innovative revenue strategies
• Develops contingency plans as needed to reach targets
• Leads a market-based volunteer board comprised of highly engaged, community influencers
• Builds and maintains relationships with priority corporate leaders and individual donors/prospects
• Maximizes the assets of the market to further the mission of the Society