ALTUS Receivables Management

General

• Uphold strict client confidentiality protocols
• Provide information to clients regarding the viability of pursuing litigation
• Retain counsel upon client’s request
• Advise clients regarding the attorney’s legal strategy
• Monitor attorneys assigned to files to ensure they are aggressively pursuing damages and report to the client accordingly
• Ensure timely remittance of funds collected by attorneys
• Prepare demands, including balance verification, obtaining supporting documents from client files, and forwarding demands to law firms
• Work directly with lawyers to research and prepare documents, briefs, and other case aspects prior to trial

Subrogation Litigation Specialist

• Perform follow-up phone calls on invoices, with some email follow-up on balances due from policy holders
• Answer questions and solve problems related to current or past billings
• Communicate and negotiate with responsible parties, attorneys, and insurance carriers via telephone and email to resolve claims with payment
• Locate contact information through manual skip tracing, internet searches, and review of claim documents
• Generate leads and conversations through a high volume of inbound and outbound calls
• Manage and prioritize a high volume of inventory with consistent follow-up
• Exercise independent judgment in determining the best path to recovery
• Maintain minimum account work standards assigned by management
• Develop and monitor files toward timely settlement through follow-up with third parties, insurance adjusters, and attorneys
• Negotiate files to settlement within client authority and state guidelines

Workers Compensation Recovery Specialist

• Communicate and negotiate directly with responsible parties, attorneys, and insurance carriers via telephone and email to resolve claims with payment
• Locate the best contact information for responsible parties through manual skip tracing, internet searches, and review of claim documents
• Generate leads and conversations through a high volume of inbound/outbound calls
• Manage and prioritize a high volume of inventory with consistent follow-up
• Exercise independent judgment in determining the best path to recovery
• Maintain minimum account work standards as assigned by management
• Develop and monitor files to timely settlement through follow-up telephone contact with third parties, insurance adjusters, and attorneys
• Negotiate files to settlement within client authority and state guidelines with attorneys and third parties, including insurance carriers
• Answer questions and solve problems regarding current or past billings

Subrogation Recovery Specialist

Collections

• Lead a team of 10–15 debt collectors
• Supervise, coach, and develop collectors
• Monitor calls, contacts, payment promises, collections, and recovery-rate performance metrics
• Conduct coaching sessions and performance reviews
• Ensure adherence to FDCPA, TCPA, Regulation F, and state laws
• Review calls for quality and compliance
• Manage sensitive accounts involving bankruptcy, deceased consumers, attorneys, and cease-and-desist requests
• Handle consumer complaints and maintain audit-ready documentation
• Oversee multiple client portfolios and enforce client-specific collection guidelines
• Monitor portfolio performance and identify issues that could impact client relationships
• Prepare regular performance reports
• Support client and compliance audits
• Collaborate with Compliance, Legal, IT, and Client Services on operational issues
• Assist with licensing and regulatory requirements

Consumer Collections Supervisor

Claims Specialist

• Perform preparatory work needed before releasing files to an Examiner
• Conduct initial file investigations to determine the cause and details surrounding P&C claims and qualify them for additional recovery efforts
• Retrieve relevant documents to support recovery efforts
• Capture essential file elements from documents and internet databases
• Interpret file information and determine its relevance
• Review electronic files for recovery potential
• Review and verify recovery potential by reviewing client files
• Handle special projects as assigned
• Review client online systems to obtain relevant information for subrogation files
• Perform daily problem-solving on previously billed invoices and support the internal recovery department

Insurance Claims Analyst

• Uphold strict client confidentiality protocols
• Understand and execute departmental procedures, alongside all customized client procedures
• Multitask between emails, SalesForce, and Excel spreadsheets
• Provide detailed write-ups for clients regarding the viability of pursuing litigation
• Perform basic skip-tracing functions on debtor businesses and principals by searching private databases and public records
• Read and interpret client and attorney documents
• Correspond with clients regarding pending litigation accounts or closures
• Meet or exceed minimum department productivity requirements

Litigation Coordinator

Representative

• Maintain and follow up on assigned provider accounts daily.
• Initiate and receive calls to/from healthcare providers to discuss overpayment balances.
• Update account statuses, enter notes, and manage inquiries in the CollectOne system.
• Prepare and send overpayment notifications and invoices via fax, email, or FedEx.
• Respond to provider emails and voicemails throughout the day.
• Handle verbal and written provider disputes or refund information requests.
• Meet and exceed daily call and talk-time quotas (e.g., 85–100 calls and 170–220 minutes depending on the client).

Provider Service Representative

• Communicate with businesses via the telephone and written correspondence
• Complete activities such as phone calls, internet searches, third-party report reviews, etc., to obtain reliable contact information
• Maintain minimum account work standards as assigned by Management
• Negotiate claims’ resolution with insurance carriers, attorneys, and responsible parties
• Establish agreements for lien releases
• Establish monthly payment contracts
• Prepare investigative correspondence
• Acquire background information, when necessary

Subrogation Collections Specialist

• Contact consumers via phone, email, and mail regarding past-due accounts
• Negotiate payment plans in accordance with company policies
• Document all communications and account updates accurately
• Adhere to federal and state collection laws, including FDCPA
• Meet performance goals and maintain high customer service standards

Collections Specialist – Experienced

Auditor

• Handle premium audits for dedicated AAD customers
• Prepare for the audit by identifying the necessary information and type of records needed
• Prepare schedule to maximize optimal use of time
• Correspond with insured via phone, email and mail to setup audit appointments, determine record-keeping system, and request specific records required
• Examine the policyholder's records, gather data to determine correct classifications for business activities and write an effective description of operations
• Using SOP and Client requirements, prepare complete audit document and explain results to insured
• Meet minimum billable requirements

Premium Auditor – Advanced Auditor

Chief Marketing Officer

• Own and continuously improve client-facing marketing collateral across all five business units, including capability decks, one-pagers, and leave-behinds tailored to specific buyer roles including claims leadership, CFOs, and underwriting.
• Work closely with the Chief Strategy Officer and business unit leaders to develop new ideas and approaches for how ARMStrong presents its services to the market.
• Build and maintain a library of prospect dossiers and meeting prep tools to equip sales reps with personalized conversation hooks and competitive intelligence ahead of prospect meetings.
• Partner with sales leadership to identify and reduce administrative burdens on reps, freeing capacity for prospect engagement and cross-sell activity.
• Support the cross-sell strategy by developing materials and tracking tools that help reps identify and act on multi-BU opportunities within existing client relationships.
• Own and evolve the brand identity, messaging, and visual standards for ARMStrong and each of its five business unit brands, ensuring consistency and differentiation across all touchpoints.
• Develop clear, compelling positioning for each business unit that resonates with P&C company buyers and distinguishes ARMStrong from competitors.
• Lead the development of ARMStrong's AI positioning and messaging strategy, helping the company articulate its AI capabilities clearly and credibly to the market.
• Ensure all sales materials, website content, and external communications reflect a coherent and up-to-date point of view on how ARMStrong uses AI to deliver better outcomes for P&C companies.
• Own and continuously improve the websites for ARMStrong and each business unit, working with agency partners to ensure they effectively communicate value propositions, reflect the company's scale and credibility, and support inbound interest.
• Develop and execute an SEO strategy to improve organic visibility across relevant P&C insurance search terms and buyer intent signals.
• Oversee content strategy including case studies and white papers that support business development and reinforce ARMStrong's market authority.
• Partner with the Chief Strategy Officer and business unit leaders to refine and execute go-to-market plans for ARMStrong's services, with particular focus on cross-sell strategy across the five BUs.
• Develop and maintain cross-sell tracking and reporting tools that give leadership visibility into pipeline activity, conversion rates, and opportunities across business units.
• Manage conference and event strategy, including coordination of ARMStrong's presence, pre and post-event sales enablement materials, and follow-up outreach to maximize the return on each event.
• Monitor competitive activity and market trends across relevant insurance services verticals, translating insights into actionable positioning updates.

Director of Marketing

Attorney

Legal Collections Specialist

IT Support

• Monitor progress notes to ensure updates are entered at required 14-day intervals; generate exception reports for the supervisor to address non-compliance
• Track and obtain status updates
• Submit and manage reopen requests; assign cases appropriately once returned to holding
• Review and process requests to return nonproductive audits after verifying all required contact attempts have been made
• Ensure carrier-specific scheduling procedures are followed on each case
• Fulfill requests to send audit records to carriers in a timely manner
• Maintain an active audit inventory of approximately 100 cases
• Meet weekly productivity expectations, including billing a minimum of 15 hours