Collections Specialist – Experienced

ALTUS Receivables Management

Consumer Collections Specialist contacting consumers regarding outstanding insurance premiums, negotiating payment arrangements, and maintaining accurate records. Upholding company standards and regulatory compliance in the process.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consumer communication, negotiation, and adherence to collection laws while maintaining high customer service standards. Proficient in documenting account updates and managing challenging conversations with professionalism and empathy.

Highest-signal resume keywords

Collections ExperienceCustomer Service ExperienceStrong Communication SkillsNegotiation SkillsBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ProfessionalismEmpathy

Tools & Technologies

Basic Computer Proficiency

Industry Keywords

FDCPAPayment PlansPerformance GoalsAccount UpdatesConsumer Communication

About the role

Key responsibilities & impact

Contact consumers via phone, email, and mail regarding past-due accounts
Negotiate payment plans in accordance with company policies
Document all communications and account updates accurately
Adhere to federal and state collection laws, including FDCPA
Meet performance goals and maintain high customer service standards

Requirements

What you’ll need

Previous collections or customer service experience preferred
Strong communication and negotiation skills
Ability to remain professional and empathetic during challenging conversations
Basic computer proficiency and ability to learn new systems
Bilingual skills are a plus, but not mandatory/required

Benefits

Comp & perks

Benefit package with health, dental, vision, life, and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy - start with 18 days per year
Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice