Team Lead – Phone Audit Specialist

ALTUS Receivables Management

Team Lead Phone Audit Specialist ensuring efficient audit operations at ARMStrong Insurance Services. Supporting the Audit Supervisor in workflows, compliance, and communication within audit teams.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $19 - $22 per hourWebsite

About the role

Key responsibilities & impact

Monitor progress notes to ensure updates are entered at required 14-day intervals; generate exception reports for the supervisor to address non-compliance
Track and obtain status updates
Submit and manage reopen requests; assign cases appropriately once returned to holding
Review and process requests to return nonproductive audits after verifying all required contact attempts have been made
Ensure carrier-specific scheduling procedures are followed on each case
Fulfill requests to send audit records to carriers in a timely manner
Maintain an active audit inventory of approximately 100 cases
Meet weekly productivity expectations, including billing a minimum of 15 hours

Requirements

What you’ll need

Working knowledge of Visual Audit and Nexus Audit systems
Solid understanding of audit processes and carrier-specific requirements
Strong problem-solving and troubleshooting abilities
Effective written and verbal communication skills for coordinating with internal teams and external partners
Excellent organizational skills with a high level of attention to detail
Ability to manage multiple priorities and handle a high-volume workload in a fast-paced environment

Benefits

Comp & perks

Benefit package with health, dental, vision, life and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy and 7 paid holidays
Weekly pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

audit processesproblem-solvingtroubleshooting

Soft Skills

written communicationverbal communicationorganizational skillsattention to detailability to manage multiple priorities