Provider Service Representative

ALTUS Receivables Management

Provider Service Representative managing healthcare provider accounts for overpayment recovery. Engaging in daily communication and conflict resolution to ensure effective debt management.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing provider accounts and handling communications related to overpayment balances while maintaining confidentiality and professionalism. Strong attention to detail and effective note-taking skills are essential for success in this role.

Highest-signal resume keywords

Medical Billing ExperienceStrong Verbal Communication SkillsAttention To DetailDatabase Entry ProficiencyHealthcare Overpayment Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Professional DemeanorPhone Presence

Tools & Technologies

CollectOne System

Industry Keywords

HealthcareInsuranceCollectionsOverpayment BalancesProvider Accounts

About the role

Key responsibilities & impact

Maintain and follow up on assigned provider accounts daily.
Initiate and receive calls to/from healthcare providers to discuss overpayment balances.
Update account statuses, enter notes, and manage inquiries in the CollectOne system.
Prepare and send overpayment notifications and invoices via fax, email, or FedEx.
Respond to provider emails and voicemails throughout the day.
Handle verbal and written provider disputes or refund information requests.
Meet and exceed daily call and talk-time quotas (e.g., 85–100 calls and 170–220 minutes depending on the client).

Requirements

What you’ll need

High school diploma or equivalent required; college coursework preferred
Strong verbal communication skills and phone presence
Attention to detail and proficiency in note-taking and database entry
Prior experience in medical billing, insurance, or collections is a plus
Basic understanding of healthcare and insurance overpayments preferred
Must maintain professional demeanor and confidentiality at all times.

Benefits

Comp & perks

Benefit package with health, dental, vision, life, and disability coverage options
401(k) retirement plan option with company matching
Generous paid time off policy - start with 18 days per year
Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice