Consumer Collections Supervisor

ALTUS Receivables Management

Consumer Collections Supervisor leading 10–15 collectors for ARMStrong Insurance Services, a debt recovery and financial solutions provider. Ensuring compliant collections, portfolio performance, reporting, and client satisfaction.

Posted 8/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing debt collection teams while ensuring compliance with FDCPA, TCPA, and Regulation F. Proficient in monitoring performance metrics and managing sensitive accounts to maintain client relationships and audit readiness.

Highest-signal resume keywords

Debt Collection LeadershipFDCPA CompliancePerformance Metrics MonitoringClient Reporting ProficiencyThird-Party Collections Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer Collections ExperienceThird-Party CollectionsPerformance Review ConductingCoaching and DevelopmentRegulatory KnowledgeExcel ProficiencyQuality ReviewAudit DocumentationPortfolio ManagementClient-Specific Guidelines Enforcement

Soft Skills

CoachingSupervisionProblem SolvingCommunicationCollaboration

Industry Keywords

FDCPATCPARegulation FFCRAState Collection Agency LicensingConsumer Complaints ManagementBankruptcy Accounts ManagementCease-and-Desist RequestsClient PortfoliosCompliance Audits

About the role

Key responsibilities & impact

Lead a team of 10–15 debt collectors
Supervise, coach, and develop collectors
Monitor calls, contacts, payment promises, collections, and recovery-rate performance metrics
Conduct coaching sessions and performance reviews
Ensure adherence to FDCPA, TCPA, Regulation F, and state laws
Review calls for quality and compliance
Manage sensitive accounts involving bankruptcy, deceased consumers, attorneys, and cease-and-desist requests
Handle consumer complaints and maintain audit-ready documentation
Oversee multiple client portfolios and enforce client-specific collection guidelines
Monitor portfolio performance and identify issues that could impact client relationships
Prepare regular performance reports
Support client and compliance audits
Collaborate with Compliance, Legal, IT, and Client Services on operational issues
Assist with licensing and regulatory requirements

Requirements

What you’ll need

3–5+ years of consumer collections experience
At least 2+ years specifically in third-party/agency collections, excluding first-party/in-house collections
1–2+ years in a lead, senior collector, or supervisory role
Strong working knowledge of FDCPA, TCPA, Regulation F, FCRA, and state collection agency licensing requirements
Proficiency in Excel and client reporting/scorecard formats
Bilingual Spanish/English is optional

Benefits

Comp & perks

Quarterly bonus opportunities
Health coverage options
Dental coverage options
Vision coverage options
Life coverage options
Disability coverage options
401(k) retirement plan with company matching
Immediate vesting
Generous paid time off policy (18 days)
9 paid holidays