ALLO Fiber

Sales

• Build, lead, and inspire a high-performing team of Residential Sales Representatives.
• Drive customer acquisition through door-to-door and community-based outreach.
• Be the first line of defense by assisting representatives with challenges in the field or customer interactions.
• Conduct one-on-ones and coaching sessions to build skills and align with performance goals.
• Track and report on sales metrics, team productivity, and customer feedback.
• Collaborate with internal departments to ensure a smooth customer onboarding experience.

Residential Sales Supervisor

Customer Support

• Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.
• Complete change of service requests (open service orders and make changes to accounts).
• Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.
• Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns.
• Provide an excellent customer experience.

Bilingual Customer Experience Specialist

Ecommerce

• Start each day with a customer-first mentality, then punch that clock and check your inbox.
• We kick off each day with a daily digital email to confirm our platform schedules, brainstorm, start new projects, and occasionally debate the correct pronunciation of GIF.
• You’ll have dedicated social, chat, and email hours where you monitor and respond on all platforms.
• Stay focused; we maintain a 100% response rate (15 minutes or less).
• Impressions matter, both paid and personal. We aim to achieve impression excellence on every digital platform.
• Check your ongoing social interactions from the previous day. Do any items need to be escalated? Can we troubleshoot further or give them a call to make it easier?
• Jump into a social brainstorming meeting, work through content questions and add new ideas to our get-after-it list.
• We’re always juggling PR events, social media giveaways, content creation, inter-departmental meetings, and usually spur-of-the-moment ideas we’ve never even tackled before.
• Communicate openly, track your deadlines, own your task list, and be prepared to share your accomplishments and your struggles at your weekly check-in.

Digital Experience Specialist

• Start each day with a customer-first mentality and check your inbox.
• Kick off each day with a daily digital email to confirm our platform schedules.
• Monitor and respond on all platforms during dedicated social, chat, and email hours.
• Maintain a 100% response rate (15 minutes or less).
• Aim to achieve impression excellence on every digital platform.
• Communicate openly, track your deadlines, own your task list, and share your accomplishments and struggles at weekly check-ins.