ALLO Fiber

System Administrator

• Provides technical assistance, consultation, and troubleshooting for issues with server hardware, operating systems, and applications.
• Verifies integrity of system backups, troubleshooting where necessary.
• Proactively evaluates latest patches for stability and CVE mitigation and applies them to applicable machines and groups.
• Follows up on assigned tickets, pursuing them to resolution in a timely manner consistent with department goals and priorities.
• Documents resolution of escalated issues into the Tier 2 knowledgebase.
• Evaluates processes and procedures, looking for areas to automate or optimize.
• Stays up-to-date on latest developments with IT tool stack.

MSP Systems Administrator

Account Executive

• You will demonstrate excellence in all aspects of business-to-business sales development.
• A successful candidate will adhere to the ALLO core values of local, honest, exceptional, and hassle-free.
• Consistently drives the organization to exceed sales and revenue targets for the business sales division.
• Actively prospect and generate leads for new business sales opportunities in the assigned network area.
• Present and promote ALLO’s fiber services to potential customers, effectively communicating the benefits and features of our offerings.
• Conduct in-depth needs assessments and understand customers' requirements to tailor the best solutions for their specific needs.
• Develop and maintain a strong pipeline of sales opportunities, managing the sales process from initial contact to closing the deal.
• Collaborate with the sales team and management to develop sales strategies and meet or exceed sales targets.
• Build and maintain strong relationships with internal and external customers, providing exceptional customer service and support throughout the sales cycle.
• Stay up to date with industry trends, competitors, and market conditions to effectively position ALLO services in the marketplace.
• Provide accurate sales forecasts and reports on sales activities and results.
• Collaborate with cross-functional teams, including marketing and operations, to ensure seamless execution and customer satisfaction.
• Attend industry events, trade shows, and networking functions to represent ALLO and generate leads.
• Continuously enhance product knowledge and stay updated on new technology developments related to fiber services and business technology solutions.

Business Sales Account Executive

Manager

• Sign new agents
• Work with agents to prepare proposals for prospects
• Support the provisioning process for the accounts brought to ALLO Business by agents
• Ensure agent commissions are paid accurately and promptly
• Host periodic agent events
• Train agents on ALLO Business products and services
• Support upsells opportunities within the agent-generated customer base

Channel Agent Manager

Product Manager

• Collaborate with stakeholders, developing and maintaining platform Engage with business stakeholders to capture, clarify, and document requirements for software platforms, and drive platform development and roadmap items forward.
• Host regular requirement-gathering sessions to ensure platform enhancements align with strategic goals and business operations.
• Translate business needs into actionable user stories and technical specifications for the development team.
• Work closely with Compax Digitals’ development and engineering teams to ensure timely and high-quality delivery of features that support business operations.
• Act as the business advocate during sprint planning, stand-ups, and retrospectives, ensuring the development team understands business goals.
• Ensure all platform updates and new features are thoroughly tested, meet quality standards, and successfully deployed to the production environments.
• Collaborate with operational and support teams to ensure the stability, availability, and performance of software platform.
• Oversee the resolution of platform support issues, coordinating with technical support teams to troubleshoot and resolve incidents quickly.
• Serve as the escalation point for critical platform issues affecting the business, providing updates and ensuring timely resolution.
• Maintain clear communication with business teams regarding platform updates, issues, and resolutions.
• Gather and analyze feedback from the business teams and end-users to drive continuous improvement of platforms.
• Identify and propose new features, functionalities, and platform optimizations that add value to the business and improve operational efficiency.
• Lead sprint planning and backlog grooming sessions, ensuring that the highest priorities are addressed in each sprint.
• Participate in daily stand-ups to communicate clearly between Compax Digitals and the business.
• Ensure all new development is well-documented and the business is trained and informed on platform changes.
• Stay informed about industry trends and emerging technologies related to software and telecommunications to keep the business competitive.
• Proactively propose enhancements and innovations to ensure the platforms stay aligned with best practices in the telecommunications industry.

Software Product Owner

• Drive and orchestrate the sales cycle and work with internal teams to best serve client.
• Utilize a consultative selling approach to identify business challenges and create solutions for prospects.
• Understand the competitive landscape and customer needs to effectively position the ALLO Business product portfolio.
• Respond frequently to RFPs/RFBs.
• Develop a detailed strategy/territory plan.
• Focus on an optimal customer experience living the ALLO Core Values – exceptional, honest, local and hassle-free.
• Cultivate C-Level relationships, becoming the trusted advisor to the customer by understanding their existing and future IT initiatives.
• Conduct discovery meetings, presentations, and demonstrations, while leading strategic conversations with customers.

Business Enterprise Account Executive

Affiliate Manager

• Organize daily tasks by checking the status of service orders, scheduling customer installations, performing account provisioning, phone porting, and taking care of billing all while being the internal coordinator to ensure our customers are the primary focus.
• Handle incoming calls from customers and technicians, while also making outbound calls to coordinate installations and site surveys.
• Collaborate with internal resources and third-party vendors to ensure seamless business installations.
• Exceed customer expectations by delivering passionate and exceptional service.
• Multitask effectively to handle various responsibilities and maintain a high level of productivity.

Business Connect Partner I

Customer Advocate

• Answer incoming calls and make outbound calls.
• Handle emails and provide provisioning and troubleshooting.
• Assist with billing inquiries and answer general questions.
• Collaborate closely with customer operations teams to enhance customer experience.

Business Customer Advocate I

Bilingual

• Organize daily tasks by checking the status of service orders, scheduling customer installations, performing account provisioning, phone porting, and taking care of billing.
• Handle incoming calls from customers and technicians, while also making outbound calls to coordinate installations and site surveys.
• Collaborate with internal resources and third-party vendors to ensure seamless business installations.
• Exceed customer expectations by delivering passionate and exceptional service.
• Multitask effectively to handle various responsibilities and maintain a high level of productivity.

Bilingual Business Connect Partner I

Marketing

• Collaborate and serve as a strategic partner with software engineering, product owners, creative designers, marketing executives, and other marketing team members to identify business needs and website development, copy, design and testing goals through thorough data analysis within our Wordpress website.
• Conduct website assessments and recommend testing areas.
• Offer expertise to guide the implementation of A/B testing, Google Tag Manager, pixel tracking, data capture, and attribution strategies.
• Design, implement, and analyze A/B, multivariate, personalization, and multipage tests for landing pages, user flows, and conversion optimization within Wordpress.
• Partner with the design team to translate mockups into web experiences.
• Set up, debug, and maintain Google Tag Manager for pixel tracking and tags across paid social channels.
• Manage GTM effectively for optimal lead tracking and analytics based on the needs of the business.
• Assess the effectiveness of marketing campaigns by analyzing website traffic and conversion data.
• Identify opportunities for enhancements to landing pages, call-to-actions, and lead-generation strategies.
• Work with the Digital Marketing team to optimize campaign strategies.
• Assist in user feedback sessions and gather insights for continuous improvement.
• Identify and resolve issues or bugs promptly.
• Stay current with digital marketing updates, best practices, and industry trends.
• Identify opportunities to optimize and enhance websites, lead conversion rates, and user flows.
• Using the BrightEdge platform, understand and implement a short and long term SEO strategy at both a market and regional level to increase rankings for ALLO for specific keywords and search terms.
• Compile and present data-driven insights to stakeholders, highlight key trends, and offer concrete, actionable recommendations for website enhancements.

Marketing Web Manager

Customer Support

• Champion the Customer Experience – Demonstrate ALLO’s core values by keeping a positive, approachable attitude, communicating clearly, and proactively resolving customer concerns.
• Mobile Support Expertise – Assist customers with plans, SIM card replacements, eSIM setup, device configuration, billing questions, and account changes.
• Technical Troubleshooting – Diagnose and resolve issues with connectivity, device compatibility, mobile data, and network performance.
• Process & Coordination – Manage incoming sales orders, open and track trouble tickets, and support mobile usage reporting for internal teams.
• Collaborate Across Teams – Work closely with technical support, training, and sales to ensure smooth onboarding and resolution of complex issues.
• Professional Communication – Provide clear, timely updates to customers through phone, chat, email, and documentation.

Mobile Support Specialist

• You’ll be going door to door in assigned neighborhoods, local events, and assisting in covering storefronts as needed.
• Engage with potential customers, listen to, and discover their needs.
• Provide clear and compelling demonstrations of our product’s benefits.
• Have great conversations with prospective customers to close sales on the spot.
• Ensure customer satisfaction by following up with customers and our Ops Teams.
• Provide our marketing team with competitive insights based on what you’ve learned.

Residential Sales Representative – Door to Door, Bilingual

Sales

• Build, lead, and inspire a high-performing team of Residential Sales Representatives.
• Drive customer acquisition through door-to-door and community-based outreach.
• Be the first line of defense by assisting representatives with challenges in the field or customer interactions.
• Conduct one-on-ones and coaching sessions to build skills and align with performance goals.
• Track and report on sales metrics, team productivity, and customer feedback.
• Collaborate with internal departments to ensure a smooth customer onboarding experience.

Residential Sales Supervisor

• Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.
• Complete change of service requests (open service orders and make changes to accounts).
• Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.
• Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns.
• Provide an excellent customer experience.

Bilingual Customer Experience Specialist

Ecommerce

• Start each day with a customer-first mentality, then punch that clock and check your inbox.
• We kick off each day with a daily digital email to confirm our platform schedules, brainstorm, start new projects, and occasionally debate the correct pronunciation of GIF.
• You’ll have dedicated social, chat, and email hours where you monitor and respond on all platforms.
• Stay focused; we maintain a 100% response rate (15 minutes or less).
• Impressions matter, both paid and personal. We aim to achieve impression excellence on every digital platform.
• Check your ongoing social interactions from the previous day. Do any items need to be escalated? Can we troubleshoot further or give them a call to make it easier?
• Jump into a social brainstorming meeting, work through content questions and add new ideas to our get-after-it list.
• We’re always juggling PR events, social media giveaways, content creation, inter-departmental meetings, and usually spur-of-the-moment ideas we’ve never even tackled before.
• Communicate openly, track your deadlines, own your task list, and be prepared to share your accomplishments and your struggles at your weekly check-in.

Digital Experience Specialist

• Start each day with a customer-first mentality and check your inbox.
• Kick off each day with a daily digital email to confirm our platform schedules.
• Monitor and respond on all platforms during dedicated social, chat, and email hours.
• Maintain a 100% response rate (15 minutes or less).
• Aim to achieve impression excellence on every digital platform.
• Communicate openly, track your deadlines, own your task list, and share your accomplishments and struggles at weekly check-ins.