Customer Service Representative
Eastman Kodak Company
ERP
Mobile Support Specialist
ALLO Fiber
full-time
Posted on:
Location Type: Hybrid
Location: Lincoln • Colorado, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $21 per hour
Job Level
Mid-LevelSenior
Tech Stack
AndroidiOS
About the role
- Champion the Customer Experience – Demonstrate ALLO’s core values by keeping a positive, approachable attitude, communicating clearly, and proactively resolving customer concerns.
- Mobile Support Expertise – Assist customers with plans, SIM card replacements, eSIM setup, device configuration, billing questions, and account changes.
- Technical Troubleshooting – Diagnose and resolve issues with connectivity, device compatibility, mobile data, and network performance.
- Process & Coordination – Manage incoming sales orders, open and track trouble tickets, and support mobile usage reporting for internal teams.
- Collaborate Across Teams – Work closely with technical support, training, and sales to ensure smooth onboarding and resolution of complex issues.
- Professional Communication – Provide clear, timely updates to customers through phone, chat, email, and documentation.
Requirements
- Experience providing mobile or wireless carrier support.
- Familiarity with mobile operating systems (iOS, Android) and ability to walk customers through device settings.
- Customer support is our top priority. While sales experience is a plus, this role is primarily focused on providing exceptional support — not working toward quotas or commissions.
- Strong multitasking skills to handle tickets, calls, and documentation simultaneously.
- Comfortable with CRM/ticketing systems and basic reporting tools.
- A natural problem-solver who thrives on finding answers and improving processes.
Benefits
- Free internet? You bet. Plus, awesome discounts on other ALLO services.
- Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
- Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mobile supporttechnical troubleshootingdevice configurationSIM card replacementeSIM setupbilling supportmobile operating systemsnetwork performancemultitaskingproblem-solving
Soft skills
customer experiencecommunicationcollaborationapproachabilityproactive resolutionprofessional communicationtime managementadaptabilityteamworkcustomer focus
