Customer Service Representative
NFI Parts Inc
Oracle
Customer Service Representative
Eastman Kodak Company
full-time
Posted on:
Location Type: Hybrid
Location: Rochester • New York, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $25 per hour
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Strong Customer Service experience
- Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks
- Build relationships and work closely with customers and Kodak internal partners.
- Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners
- Understand customer’s expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.
- Work with management and other internal Kodak partners to ensure processes are capable of meeting customer’s expectations in an efficient manner.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Analyzing information and evaluating results to choose the best solution and solve problems.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Requirements
- Bachelor’s degree, Post-Secondary diploma or Equivalent.
- 3 to 5 years of Customer Service Experience preferred.
- Experience with SAP desirable, or an equivalent ERP system.
- Experience with Salesforce desirable.
- Knowledge of personal computer based software applications (MS Office, Lotus Notes and Sharepoint).
Benefits
- Health insurance
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceconflict resolutionnegotiatingproblem solvinganalyzing informationevaluating resultsSAPSalesforceMicrosoft Officepersonal computer software
Soft skills
active listeningrelationship buildingcommunicationcollaborationescalation management
Certifications
Bachelor’s degreePost-Secondary diploma
