Eastman Kodak Company

Customer Support

• Strong Customer Service experience
• Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks
• Build relationships and work closely with customers and Kodak internal partners.
• Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners
• Understand customer’s expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.
• Work with management and other internal Kodak partners to ensure processes are capable of meeting customer’s expectations in an efficient manner.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Prompt in responding to inquiries or to notify customers of any planned adjustments.

Customer Service Representative

Sales

• Calling customers every day and creating new opportunities for PRINERGY Sales.
• Create new opportunities in Salesforce every day, with a strong emphasis on net new Kodak workflow customers.
• Work with new and current customers to establish relationships using Teams Meetings.
• Move Suspect to Prospects to Opportunities to Close using Salesforce to document all activities with customers.
• Use email and voicemail to succinctly follow-up when necessary and write personal notes to customers thanking them for their time when they agree to meet.
• Attend all team meetings.
• Manage daily activity to ensure you are creating enough new activity and building enough pipeline to make quota every month.
• Continuously learn about all aspects of Kodak’s business so that you can proficiently talk about all the advantages of One Kodak.

Customer Service Representative

Workflow Solutions Sales Specialist