Eastman Kodak Company

Systems Engineer

• Provide technical support for the operation, maintenance and continuous improvement of manufacturing instrumentation and process control systems.
• Work closely with operations, process engineers, and maintenance to understand the business and user needs and priorities.
• Provide full life cycle support of control systems in our film sensitizing area, including developing requirements, programming support, commissioning, and ongoing hardware and software maintenance, from the control room to the field instrumentation.
• Support upgrade projects for existing Rockwell Automation PLC based control systems, Emerson Ovation DCS and Reliance Automax Machine Coordinated Drive Control Systems including identifying system hardware and software architecture improvement opportunities.
• Provide hardware and integration support for Ethernet based control systems in the plant IT environment.
• Work with maintenance to develop data driven reliability improvement opportunities, as well as troubleshoot system hardware, resolve software malfunctions and assist in system improvements and software upgrades.
• Implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness, using Six Sigma methodology as applicable.

Controls Systems Engineer

Customer Support

• Strong Customer Service experience
• Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks
• Build relationships and work closely with customers and Kodak internal partners.
• Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners
• Understand customer’s expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.
• Work with management and other internal Kodak partners to ensure processes are capable of meeting customer’s expectations in an efficient manner.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Controls Systems Engineer

Customer Service Representative