Eastman Kodak Company

Engineering Manager

• Oversee risk engineering, fire protection and prevention, and emergency response activities
• Develop and support processes to manage risk analysis and reduce risk of catastrophic events
• Ensure operations conform to governmental codes
• Manage Kodak's Fire Department team
• Maintain relationships with emergency response departments and fire marshals
• Manage support services for electrical hazard classification
• Participate in process safety review activities

Risk Engineering Manager

Customer Support

• Strong Customer Service experience
• Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks
• Build relationships and work closely with customers and Kodak internal partners.
• Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners
• Understand customer’s expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.
• Work with management and other internal Kodak partners to ensure processes are capable of meeting customer’s expectations in an efficient manner.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Prompt in responding to inquiries or to notify customers of any planned adjustments.

Customer Service Representative

Sales

• Calling customers every day and creating new opportunities for PRINERGY Sales.
• Create new opportunities in Salesforce every day, with a strong emphasis on net new Kodak workflow customers.
• Work with new and current customers to establish relationships using Teams Meetings.
• Move Suspect to Prospects to Opportunities to Close using Salesforce to document all activities with customers.
• Use email and voicemail to succinctly follow-up when necessary and write personal notes to customers thanking them for their time when they agree to meet.
• Attend all team meetings.
• Manage daily activity to ensure you are creating enough new activity and building enough pipeline to make quota every month.
• Continuously learn about all aspects of Kodak’s business so that you can proficiently talk about all the advantages of One Kodak.

Risk Engineering Manager

Customer Service Representative

Workflow Solutions Sales Specialist