Customer Service Representative

Eastman Kodak Company

Customer Service Representative with Kodak ensuring customer inquiries and service requests are handled efficiently. Collaborating with internal teams to resolve issues and meet customer expectations in an efficient manner.

Posted 5/30/2026full-timeRochester • New York • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $23 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Strong Customer Service experience
Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks
Build relationships and work closely with customers and Kodak internal partners.
Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners
Understand customer’s expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.
Work with management and other internal Kodak partners to ensure processes are capable of meeting customer’s expectations in an efficient manner.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Analyzing information and evaluating results to choose the best solution and solve problems.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Prompt in responding to inquiries or to notify customers of any planned adjustments.

Requirements

What you’ll need

Bachelor’s degree, Post-Secondary diploma or Equivalent.
3 to 5 years of Customer Service Experience preferred.
Experience with SAP desirable, or an equivalent ERP system.
Experience with Salesforce desirable.
Knowledge of personal computer based software applications (MS Office, Lotus Notes and Sharepoint).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Eastman Kodak Company Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1892 🔧 Hardware 📱 Media Hardware
Media
Printing Eastman Kodak Company is a technology company that primarily focuses on imaging and printing solutions. With a rich history in photography, Kodak continues to innovate in digital and traditional print markets, offering a range of advanced materials and chemicals, including inkjet printing systems, specialty chemicals, and motion picture film. Kodak is dedicated to providing cutting-edge technology for filmmakers and commercial printers, ensuring quality and efficiency in workflows and output. Customer Service Representative 🔥 0 minutes ago 🏢 Rochester – Onsite 💵 $21 - $23 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Strong Customer Service experience
Ability to respond to incoming customer inquiries while using multiple systems to accomplish daily tasks
Build relationships and work closely with customers and Kodak internal partners.
Exercises active listening skills, conflict resolution and negotiating skills with external customers and internal partners
Understand customer’s expectations, processes and needs. Escalates issues or process gaps and participates in activities to address gaps or misses.
Work with management and other internal Kodak partners to ensure processes are capable of meeting customer’s expectations in an efficient manner.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Analyzing information and evaluating results to choose the best solution and solve problems.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Prompt in responding to inquiries or to notify customers of any planned adjustments. 🎯 Requirements
Bachelor’s degree, Post-Secondary diploma or Equivalent.
3 to 5 years of Customer Service Experience preferred.
Experience with SAP desirable, or an equivalent ERP system.
Experience with Salesforce desirable.
Knowledge of personal computer based software applications (MS Office, Lotus Notes and Sharepoint). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🕒 May 15 U-Haul 10,000+ employees 🚗 Transport 🏢 Enterprise 🛒 Retail Website LinkedIn All Job Openings Customer Service Representative assisting customers at U-Haul centers. Managing rentals and inventory while ensuring exceptional service standards. 🏢 Rochester – Onsite 💵 $15 - $18 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support IT Customer Service 🕒 April 14 L3Harris Technologies 10,000+ employees 🚀 Aerospace 🔒 Cybersecurity Website LinkedIn All Job Openings End User Desktop Support position requiring Windows knowledge at L3Harris. Focused on providing desktop support and troubleshooting in a classified environment. 🏢 Rochester – Onsite 💵 $52.5k - $97.5k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor Customer Service Representative 🕒 August 1, 2025 U-Haul 10,000+ employees 🚗 Transport 🏢 Enterprise 🛒 Retail Website LinkedIn All Job Openings Join U-Haul as a Customer Service Representative, assisting customers with equipment rentals and education. 🏢 Rochester – Onsite 💵 $15 - $18 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative - Durable Medical Equipment 🕒 July 2, 2025 Bump Health 51 - 200 🧘 Wellness ⚕️ Healthcare Insurance 🛒 Retail Website LinkedIn All Job Openings Join a Rochester DME company to assist patients with medical equipment orders and education. 🏢 Rochester – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceconflict resolutionnegotiatingproblem solvinganalyzing informationevaluating results

Soft Skills

active listeningrelationship buildingcommunicationcollaborationresponsiveness

Certifications

Bachelor's degreePost-Secondary diploma