Customer Support Representative
ThinkReservations
Customer Support Representative
Altvia
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 per year
Job Level
Junior
About the role
- Provide excellent customer service to all clients
- Build and maintain relationships with clients, staying engaged and proactive in offering support and guidance
- High-volume email correspondence providing effective solutions in a timely manner
- Provide multi-channel support (email, video, phone) with accurate documentation of customer interactions and resolutions in Salesforce, ensuring clear and detailed records
- Troubleshoot, coordinate, and resolve customer issues efficiently, ensuring continuous follow-up and clear communication
- Lead customer training, ensuring they understand product features, benefits, and best practices
- Collaborate closely with internal teams (Customer Success, Product, and Sales) to ensure the customer voice is heard throughout the organization
- Assist with administrative tasks as required to support team efficiency, accuracy, and customer satisfaction
- Complete a 3-part Certification program with opportunities for compensation adjustments as you complete them
Requirements
- A minimum of 6 months of customer service, or equivalent educational background in business and/or technology
- Excellent computer skills – Microsoft Office and GSuite products
- Ability to multitask
- Self-starter mentality
- Excellent communication skills (written and verbal)
- Strong ethics and integrity
- Great organizational and time management skills
- Detail-oriented
- Bachelor’s degree required
Benefits
- Full medical, dental, and vision coverage
- Flexible FTO and paid holidays
- Volunteer time and donation matching
- 401(k) match after waiting period
- Career development and a connected culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceemail correspondencetroubleshootingdocumentationcustomer trainingadministrative tasksmultitaskingdetail-oriented
Soft skills
excellent communicationself-starterstrong ethicsorganizational skillstime management
Certifications
3-part Certification program
