Customer Support

• Provide excellent customer service to all clients
• Build and maintain relationships with clients, staying engaged and proactive in offering support and guidance
• High-volume email correspondence providing effective solutions in a timely manner
• Provide multi-channel support (email, video, phone) with accurate documentation of customer interactions and resolutions in Salesforce, ensuring clear and detailed records
• Troubleshoot, coordinate, and resolve customer issues efficiently, ensuring continuous follow-up and clear communication
• Lead customer training, ensuring they understand product features, benefits, and best practices
• Collaborate closely with internal teams (Customer Success, Product, and Sales) to ensure the customer voice is heard throughout the organization
• Assist with administrative tasks as required to support team efficiency, accuracy, and customer satisfaction
• Complete a 3-part Certification program with opportunities for compensation adjustments as you complete them

Customer Support Representative

Customer Service Lead

Customer Support Representative

IT Customer Support, Lead

Family Support Specialist

Customer Care Representative – Specialty Service