Altvia

Full-stack Engineer

• Architect & Build – Develop, deploy, and scale full-stack applications across multiple technologies: React (Web & Native), Ruby on Rails (required), Python, Node.js, AWS, Azure, Google APIs (mail, data), Databricks, Salesforce, and more.
• Solve Big Problems – Tackle complex data processing, AI-driven insights, and workflow automation challenges for private equity and venture capital firms.
• Shape the Future – Drive innovation in our AI-powered investor insights platform, helping firms make smarter decisions with their data.
• Own Your Work – Lead projects end-to-end, from brainstorming and prototyping to production and scaling.
• Mentor & Learn – Elevate the entire team by sharing knowledge, reviewing code, and helping us all grow as engineers.

Senior Software Engineer

Customer Support

• Provide excellent customer service to all clients
• Build and maintain relationships with clients, staying engaged and proactive in offering support and guidance
• High-volume email correspondence providing effective solutions in a timely manner
• Provide multi-channel support (email, video, phone) with accurate documentation of customer interactions and resolutions in Salesforce, ensuring clear and detailed records
• Troubleshoot, coordinate, and resolve customer issues efficiently, ensuring continuous follow-up and clear communication
• Lead customer training, ensuring they understand product features, benefits, and best practices
• Collaborate closely with internal teams (Customer Success, Product, and Sales) to ensure the customer voice is heard throughout the organization
• Assist with administrative tasks as required to support team efficiency, accuracy, and customer satisfaction
• Complete a 3-part Certification program with opportunities for compensation adjustments as you complete them

Customer Support Representative

Data Analyst

• Migrate customer data from legacy source systems and documents into the Altvia CRM platform.
• Design and implement data visualizations in the Altvia product suite and implement dashboards and reports that drive insights.
• Manage data warehouse strategies and assist in AI-related activation strategies.
• Document functional and technical requirements for clients' platform usage.
• Perform data migrations: extract client data from Excel, Salesforce, DealCloud, or Affinity, conduct Source to Target analysis, map fields, write queries and transform data using tools like Databricks, XL-Connector, or KingswaySoft, and upload into the Altiva AIM solution.
• Work closely with customers, product managers, marketers, sales, engineers and senior leadership to define metrics and create a self-service reporting environment.
• Recommend improvements, support upgrades, contribute to analytics roadmap, and document and roll out reporting and dashboards to customers.
• Assist with quality assurance of data and reports and provide training and support to customers and internal users.

Senior Software Engineer

Customer Support Representative

Business Intelligence and Data Analyst