Customer Experience Specialist
RealSelf
Bilingual Customer Experience Specialist
ALLO Fiber
full-time
Posted on:
Location Type: Hybrid
Location: Yuma • Arizona, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $20 per hour
Job Level
Junior
About the role
- Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.
- Complete change of service requests (open service orders and make changes to accounts).
- Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.
- Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns.
- Provide an excellent customer experience.
Requirements
- High school diploma or equivalent
- 1+ Year(s) of previous customer service experience, preferably over the phone.
- Well-spoken communicator, who can confidently give solutions by phone, email or live chat.
- Problem solver, you are able to see through the eyes of another and help them feel assured they are in good hands.
- Ability to learn and grasp new concepts and work through problems in a logical manner.
- General troubleshooting ability preferred.
- Ability to be self-directed, multitask, and the ability to handle confidential information.
- Must be fluent in English and Spanish.
Benefits
- Free internet? You bet. Plus, awesome discounts on other ALLO services.
- Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
- Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
- Our benefits include medical, vision, and dental with low employee costs.
- Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationproblem solvingcustomer servicemultitaskingself-directedtroubleshootinglogical thinkingconfidentiality
Certifications
high school diploma or equivalent
