Customer Support

• Frontline support: Respond promptly to provider inquiries across phone, email, and chat channels, ensuring issues are resolved quickly and effectively.
• Onboarding & Offboarding: Support providers through setup and transition processes, ensuring smooth handoffs between Sales, Account Management, and internal teams.
• Sales enablement: Partner with Account Executives and Account Managers to provide customer insights, documentation, and administrative support that strengthens relationships and accelerates growth.
• Customer advocacy: Proactively identify common provider needs, flag issues, and collaborate cross-functionally to improve the overall customer journey.
• Process ownership: Maintain accurate records in CRM and support the creation of scalable documentation for FAQs, workflows, and escalation paths.
• Delight with every interaction: Reinforce RealSelf’s reputation for excellence by consistently providing a professional, empathetic, and solutions-oriented experience.

Customer Experience Specialist

Customer Experience Manager

Customer Service Specialist – 2nd Shift

Customer Support Representative

Customer Experience Team Lead

Customer Experience Manager – Business Banking