RealSelf

Customer Support

• Frontline support: Respond promptly to provider inquiries across phone, email, and chat channels, ensuring issues are resolved quickly and effectively.
• Onboarding & Offboarding: Support providers through setup and transition processes, ensuring smooth handoffs between Sales, Account Management, and internal teams.
• Sales enablement: Partner with Account Executives and Account Managers to provide customer insights, documentation, and administrative support that strengthens relationships and accelerates growth.
• Customer advocacy: Proactively identify common provider needs, flag issues, and collaborate cross-functionally to improve the overall customer journey.
• Process ownership: Maintain accurate records in CRM and support the creation of scalable documentation for FAQs, workflows, and escalation paths.
• Delight with every interaction: Reinforce RealSelf’s reputation for excellence by consistently providing a professional, empathetic, and solutions-oriented experience.

Customer Experience Specialist

Full-stack Engineer

• Design, develop, and maintain end-to-end features across backend and frontend systems.
• Build scalable APIs and backend services in Node.js + TypeScript with SQL.
• Develop polished frontend experiences with Next.js, React, and SCSS Processors.
• Write clean, testable, and maintainable code, and participate in code reviews.
• Collaborate with product, design, and infrastructure teams to deliver seamless features.
• Troubleshoot, debug, and resolve complex issues across the stack.
• Contribute to engineering culture by championing standards, documentation, and best practices.

Full Stack Engineer

Account Executive

For two decades, RealSelf has been the trusted authority in the aesthetics space. Now, we're evolving into a dynamic digital ecosystem that puts consumers at the center of their aesthetic journey.
Role Overview: We're looking for an experienced, high-energy Associate Sales Executive to join our NYC-based Partnerships team. In this full-cycle sales role, you will be responsible for driving new business growth by acquiring and closing new and existing customers. You will serve as a category and product expert, targeting businesses in the aesthetics, beauty, and wellness industries. You will look to other industries to prospect and secure revenue, such as fashion, finance and travel. This is a unique opportunity to own the full sales process, from initial outreach to contract closing, and to play a key role in expanding our brand partnerships.