ALLO Fiber

Digital Experience Specialist

ALLO Fiber

full-time

Posted on:

Location Type: Office

Location: Greeley • Colorado • 🇺🇸 United States

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Salary

💰 $17 - $21 per hour

Job Level

Mid-LevelSenior

About the role

  • Start each day with a customer-first mentality, then punch that clock and check your inbox.
  • We kick off each day with a daily digital email to confirm our platform schedules, brainstorm, start new projects, and occasionally debate the correct pronunciation of GIF.
  • You’ll have dedicated social, chat, and email hours where you monitor and respond on all platforms.
  • Stay focused; we maintain a 100% response rate (15 minutes or less).
  • Impressions matter, both paid and personal. We aim to achieve impression excellence on every digital platform.
  • Check your ongoing social interactions from the previous day. Do any items need to be escalated? Can we troubleshoot further or give them a call to make it easier?
  • Jump into a social brainstorming meeting, work through content questions and add new ideas to our get-after-it list.
  • We’re always juggling PR events, social media giveaways, content creation, inter-departmental meetings, and usually spur-of-the-moment ideas we’ve never even tackled before.
  • Communicate openly, track your deadlines, own your task list, and be prepared to share your accomplishments and your struggles at your weekly check-in.

Requirements

  • College Degree or four years of professional written communication experience
  • Customer service, telecom industry experience a plus
  • Personal experience using social media sites: Facebook, X, Instagram, LinkedIn, YouTube, TikTok
  • Professional experience representing a brand or company in a public/online forum via emails, website, or social media.
  • You’re comfortable in public social forums, you’ve got a friendly demeanor, a creative side, and intuitive written abilities.
  • Typing accuracy and speed are a must, we don’t set our keyboards on fire, but it’s close.
  • Advanced knowledge of spelling and grammar is preferred.
  • Nearly excessive knowledge of social media platforms: Facebook, X, Instagram, LinkedIn, TikTok, and YouTube a plus.
  • Proficient in Microsoft office software, if you can’t Excel, neither can we.
  • It’s all about the details; scatter brains need not apply.
  • The customer experience is number one; we need someone with a talent for always demonstrating genuine empathy and next-level support.
Benefits
  • Free internet? You bet. Plus, awesome discounts on other ALLO services.
  • Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
  • Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
  • Our benefits include medical, vision, and dental with low employee costs.
  • Not to mention generous Earned Time Off (ETO) program.
  • Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
  • Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
written communicationsocial media managementtyping accuracytyping speedspellinggrammarMicrosoft Officecontent creationcustomer servicepublic representation
Soft skills
customer-first mentalityfriendly demeanorcreativityintuitive written abilitiesattention to detailempathynext-level supportopen communicationtask ownershipdeadline tracking