Aliare

Client Services Representative

• Moderate authorization terms for data access requests;
• Transcribe accounting information from Balance Sheet (BP) and Income Statement (DRE) for companies (legal entities);
• Support clients in carrying out operational services that streamline their analysis workflows, reducing manual tasks performed by credit analysts;
• Organize and record information and documents in the company's systems, ensuring accurate data entry;
• Meet deadlines and quality standards established for delivering services to clients;
• Collaborate with internal teams to ensure efficiency and reliability in operational processes;
• Assist the contracts team by validating non-standard term templates submitted by clients;
• Report recurring issues to the product coordinator for inclusion in the product roadmap;
• Report weekly and monthly volumes per client to the services and Customer Success coordinator;
• Identify decreased usage of features by a client to prompt intensified work by the Customer Success team;
• Record interactions and relevant information for each client, ensuring proper information management.

Customer Service Analyst

Analyst

• Definição de estratégia, planejamento e execução de testes;
• Documentação de cenários de testes criados/executados;
• Exploração de cenários em busca de inconformidades;
• Interpretação de especificação de requisitos de software e atestar a qualidade dos artefatos gerados;
• Efetuar a verificação e validação de escopo;
• Analisar requisitos e propor sugestões sempre que julgar necessário.

Analista de Qualidade

Product Manager

• Define and communicate the product vision aligned with business objectives (OKRs)
• Translate corporate strategy into a product roadmap with short-, medium-, and long-term horizons
• Identify market opportunities and competitive gaps
• Lead Product Discovery processes with users and stakeholders
• Define and monitor product success metrics (outcome KPIs, not output)
• Validate business hypotheses before entering the development cycle
• Prioritize the backlog based on business value, technical effort and usage data
• Make informed trade-off decisions, saying no when necessary
• Ensure each backlog item answers the question: "What business problem does this solve?"
• Align expectations between business areas, technology, and strategic customers
• Influence without formal authority
• Present product results to executive leadership
• Use quantitative and qualitative data to support decisions
• Track adoption, retention, and financial impact metrics for the product

Product Owner

• Define testing strategy, plan and execute tests;
• Document created/executed test scenarios;
• Explore scenarios to identify nonconformities;
• Interpret software requirements specifications and attest to the quality of produced artifacts;
• Perform verification and validation of scope;
• Analyze requirements and propose recommendations whenever deemed necessary

Quality Analyst

Account Manager

• Management, monitoring and continuous updating of Aliare’s portfolio within industry incentive programs;
• Guidance to the commercial team and clients regarding procedures and redemptions in the incentive programs;
• Points simulations for Aliare solutions for the commercial team and clients;
• Direct assistance to clients for completing redemptions and support to the finance team;
• Monitoring and control of customer orders until they are invoiced;
• Validation and submission of referrals received from partners to the commercial team (Indicali Partners);
• Tracking and follow-up on closing of leads generated by partners;
• Validation and release of rewards to referring partners according to achievement of targets established in the internal referral program;
• Validation and monitoring of monthly invoicing of revenue originating from partners;
• Proactive outreach to clients assisting with contract renewals via point redemptions (billing support).

Partnerships Analyst – Points Programs

Frontend Engineer

• Develop and maintain systems using C# (.NET Core and .NET Framework) and web technologies;
• Work on the development of web and mobile applications;
• Plan and execute activities under your responsibility within agreed timelines;
• Investigate and resolve incidents;
• Prepare technical solution documentation;
• Perform debugging and refactoring of source code;
• Support business and QA/testing teams' activities;
• Work in agile, multidisciplinary teams, actively collaborating with colleagues.

Customer Service Analyst

Analista de Qualidade

Product Owner

Quality Analyst

Partnerships Analyst – Points Programs

Full Stack Developer, C#, Vue.js