Support Analyst

Aliare

Realizar suporte técnico e funcional na plataforma fiscal e contábil da Aliare, garantindo uma boa experiência ao cliente e resolvendo incidentes relacionados ao sistema.

Posted 6/8/2026full-timeGoiânia • BrasilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Customer support: provide technical and functional support to users of the tax and accounting platform, ensuring clear, prompt, and empathetic communication.
Incident resolution: investigate and resolve issues related to system operation, tax obligations, configurations, and integrations.
Technical analysis: understand and interpret tax and accounting processes to provide accurate solutions to customer requests.
Recording and follow-up: log tickets and keep the service history up to date, tracking the full lifecycle until final resolution.
Cross-team interaction: work collaboratively with product, development, and implementation teams to report improvements, bugs, and optimization opportunities for the platform.
User enablement: guide and train customers on system features, promoting autonomy and a positive user experience.
Contribution to continuous improvement: identify error patterns, suggest adjustments, and support the team in evolving the product and support processes.
Integration maintenance: monitor and ensure the proper functioning of integration tools between systems (e.g., ERPs, tax and accounting platforms), ensuring data is collected and processed correctly.

Requirements

What you’ll need

Previous experience in technical support, tax support, or related areas;
Knowledge of tax and accounting processes, including tax reporting obligations, taxes, SPED, and invoice issuance;
Strong verbal and written communication skills, with clarity and empathy in customer interactions;
Proactivity, collaboration, and customer focus to ensure a positive platform experience;
Currently studying for or holding a degree in Accounting, Business Administration, or a related field;
Familiarity with management systems (ERP) or tax software;
Basic knowledge of SQL or data analysis tools used for technical diagnostics (desirable);
Understanding of process automation or willingness to learn (desirable);
Ability to document processes and create guidance materials for customers (desirable);

Benefits

Comp & perks

National Health Plan;
National Dental Plan;
Life insurance;
Flexible benefits (meal/food allowance);
Transportation voucher;
Commuting or home office allowance;
Corporate university;
Educational partnerships;
Annual performance-based awards;
Referral bonus;
Length-of-service awards;
Gift for employees' newborn children;
Birthday gift;
In our offices you'll find a friendly environment with a fully equipped kitchen, afternoon snacks, and, of course, hot coffee.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporttax supporttax reportingSPEDinvoice issuanceSQLdata analysisprocess automationdocumentationguidance materials

Soft Skills

communicationempathyproactivitycollaborationcustomer focus

Certifications

degree in Accountingdegree in Business Administration