Alcumus

Manager

• Lead the implementation and maintenance of integrations between internal applications and external customer systems
• Validate API behavior and system interactions, collaborating with engineering and QA teams
• Serve as a point of contact for internal and external integration-related inquiries, issues, and enhancements
• Support troubleshooting efforts and coordinate resolution across technical teams and external partners
• Own and maintain API documentation, FAQs, and integration playbooks using tools like Confluence, Postman, or Swagger UI
• Document recurring integration patterns and customer use cases in collaboration with customer success
• Configure and validate low-code/no-code or scripted integrations (e.g., Zapier, Workato, Python scripts)
• Participate in project planning and integration scoping sessions and ensure clear documentation and follow-through
• Collaborate with product and engineering to align integration capabilities with roadmap priorities
• Facilitate knowledge sharing across teams to improve understanding of API functionality and limitations
• Reports to VP of Product Experience and Delivery

Platform Integration Manager

Product Manager

• Own the product vision and roadmap for the Contractor segment of Verisource, ensuring alignment to GTM models
• Build segment strategies tailored to regional market dynamics, compliance culture, regulatory mandates, and platform maturity
• Partner with local operational teams to ensure workflows and ops journeys deliver optimal product and commercial outcomes
• Drive a roadmap reflecting standalone contractor solutions and networked cross-sell opportunities
• Partner with UX and Product Experience to support localized language, document, and experience requirements
• Collaborate with operational and commercial teams to deliver optimized workflows improving customer experience and efficiency
• Represent the Contractor segment perspective across all Verisource user journeys and gather user/market insights
• Work with Product Intelligence to track competitors, market shifts, and user preferences
• Identify and prioritize monetizable product enhancements, pricing, and packaging strategies
• Work closely with Marketing, Sales, CS, Product Marketing, and Finance on positioning, enablement, and pricing
• Own KPIs for acquisition, adoption, renewal, satisfaction, and revenue; support Board and ELT reporting
• Define and deliver refreshed product, proposition and pricing strategy; launch monetizable enhancements; improve contractor-specific workflows

Associate Product Manager, Contractor Segment

Product Operations

• Coordinate with Product Managers, Product Owners, and Engineering to understand upcoming releases and their operational impacts
• Coordinate and communicate release timelines, key changes, and downstream effects to affected departments (Customer Success, Support, Marketing, Account Management)
• Prepare and distribute comprehensive Product Release Notes and supporting documentation
• Analyze Pendo or similar product analytics to track client adoption and surface friction points
• Collaborate with Product and Customer Success to identify user behavior trends and suggest improvements to delivery and messaging
• Recommend enhancements to release readiness or communication processes to better support client success
• Act as the internal point of contact for questions related to client-facing product releases and provide briefings to client-facing teams
• Coordinate with Product Marketing to align external messaging and customer-facing communications
• Maintain a structured repository of release documentation, timelines, and impact overviews
• Facilitate feedback collection from internal teams and contribute to a repeatable delivery model tailored to client product communications and readiness
• Establish a repeatable and effective client product launch process, improve internal preparedness and alignment, and identify/resolve key friction points in client adoption

Product Operations Manager, Clients

Business Development Rep

• Empowering organisations to achieve their highest potential through ISO certification, training, and consultancy
• Manage inbound sales for new and existing customers
• Technical aspects taught in-house; role requires desire to learn and attention to detail
• Combine product knowledge, sector understanding, industry regulations awareness, and problem-solving
• Gather business process information from clients
• Collaborate with clients to determine the best-fit approach
• Utilise internal systems and industry guidelines to establish audit durations
• Manage a project pipeline
• Prepare proposals

Business Development Executive

The Product Manager, CPro Innovation – Client Segment owns strategy, roadmap, and performance of the experiences in our future state platform (CPro) for client organizations that engage with our platform to reduce risk in their contracted workforce, demonstrate regulatory compliance, or obtain third-party credentials to improve business viability.

In our network business model, the Client mandate and utilization of our platform grows the value driver of contractor participation, thus increasing the pool of vetted and qualified contractors for client selection and contractor subscriptions. This role must balance innovation leading to the product north star, a multitude of risk categories impacting our clients’ operations dependent on industries, regions and market trends, and competitor evolution— with a long-term roadmap that introduces innovations, features and benefits aligned to client-led success. Regional adaptation, compliance sensitivity, and localized language and feature requirements remain essential to this role’s success.

Product Manager – Client Segment

• Veriforce-Alcumus is seeking a customer-obsessed, externally facing Product Manager, Voice of the Customer (VoC) for the US market. This strategic role is the connective tissue between our US customers, commercial leaders, and the global product organization - ensuring that the unique needs, challenges, and feedback from the US market are fully captured, understood, and represented in our product strategy.
• This is a highly visible, customer-facing role that requires exceptional communication skills, professionalism, and the ability to build trust with senior stakeholders across our customer base. You will directly engage with customers, prospects, and advisory groups -facilitating structured feedback programs and ensuring their voices are consistently and credibly represented in how we prioritize, design, and deliver our products.
• As the face of product in the US market, you’ll lead efforts to embed a customer-first mindset across our organization, ensure regional needs shape our global roadmap, and bring clarity and momentum to the way we respond to market signals. This position holds end-to-end responsibility for ensuring the customer voice loudly and consistently guides our product decisions. You will lead the translation of insight into action - owning structured approaches for listening to users, surfacing market-relevant trends, and embedding a customer-first mindset into everything we build. You’ll be the go-to product leader for regional teams, building scalable systems to listen, learn, and advocate for market-relevant innovation.

Platform Integration Manager

Associate Product Manager, Contractor Segment

Product Operations Manager, Clients

Business Development Executive

Product Manager – Client Segment

Product Manager, Voice of Customer