Alcumus

Customer Success Manager

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients, ensuring satisfaction, loyalty, and account retention.
• Act as a trusted advisor to clients, providing strategic insights to guide business decisions, product development, and service improvements.
• Monitor industry trends, competitor activity, and market changes to proactively anticipate client needs and recommend tailored solutions.
• Proactively manage account health by assessing satisfaction, resolving issues quickly, and optimizing the overall customer experience
• Serve as the primary point of contact for assigned accounts, maintaining regular and responsive communication via email, phone, and virtual meetings.
• Ensure accurate and thorough record-keeping in the CRM to support reliable reporting and transparent customer interactions.
• Collaborate closely with Sales, Product, and Technical teams to resolve escalations and deliver seamless customer support.
• Lead customer onboarding, conduct training sessions, and create resources to help clients maximize the value of our products and services.
• Identify and leverage upsell and cross-sell opportunities to drive account growth and revenue.
• Prepare and present clear reports on account status, product usage, and actionable recommendations for clients and internal stakeholders.
• Manage escalations efficiently in line with company SLAs, maintaining client trust and satisfaction.

Customer Success Manager – CSM

Account Manager

• Drive strategic customer relationships and long-term success. Serve as the primary point of contact for assigned accounts, building trusted relationships with stakeholders across safety, procurement, operations, compliance, and project management teams. Lead recurring business reviews and strategic conversations focused on platform value, program performance, and customer outcomes.
• Lead successful onboarding and implementation programs. Manage onboarding timelines and coordinate internal and external stakeholders to ensure successful client launches. Configure customer workflows, approval processes, scoring requirements, and contractor engagement strategies that align with operational goals.
• Increase platform adoption and customer engagement. Deliver training and change management support for administrators, reviewers, and end users. Proactively identify opportunities to improve workflows, increase adoption, and expand usage of Highwire solutions and services.
• Advocate for customer needs across the organization. Partner closely with Sales, Product, and Support teams to share customer feedback, influence product enhancements, and ensure customer issues are resolved effectively while maintaining strong communication and trust.
• Contribute to account growth and retention. Support renewal and expansion efforts by helping customers realize measurable value from the platform. Drive customer satisfaction, retention, and long-term account health through proactive engagement and consultative partnership.

• Build and develop strong, trusted relationships with assigned existing and prospective clients
• Actively manage contract renewals, anticipating client needs to ensure continuity and sustainable growth
• Identify and pursue sales opportunities to drive revenue growth within existing accounts
• Conduct regular on-site visits to clients to better understand their needs, strengthen relationships and propose tailored solutions
• Design and present customized commercial proposals, negotiate change requests and close upsell opportunities
• Work closely with internal teams (Sales, Billing, Accounting) to ensure effective follow-up on purchase orders and contractual matters
• Lead strategic discussions to recommend the tools and services best suited to maximize customer value
• Provide relevant analysis and feedback on client accounts to optimize commercial activities
• Deliver regular, accurate reporting on sales performance and account developments

Learning and Development

• Design and deliver a manager development curriculum — feedback, coaching, performance navigation — with supporting toolkits and just-in-time resources for high-stakes moments
• Diagnose capability gaps through data and stakeholder input; build targeted interventions that drive behavior change, not just awareness
• Identify and implement reinforcement strategies that sustain manager learning between formal programs
• Own the end-to-end new hire experience from offer acceptance through 90 days, in partnership with Recruiting, HRBPs, and department leads
• Build role-specific onboarding tracks and define success metrics — ramp time, early engagement, manager satisfaction — to continuously improve the program
• Partner with HR and business leaders to develop career frameworks and leveling guides that give employees clear, credible visibility into how they can grow
• Equip managers and employees with tools and conversations that make career planning proactive, not reactive
• Surface internal mobility and stretch opportunities in partnership with business leaders
• Partner with Talent Acquisition to design and deliver interviewer training — question frameworks, evaluation rubrics, debrief guides — that build genuine assessment skills and create consistent, structured hiring practices
• Support the design of practical candidate assessment components that surface real capability
• Manage the LMS and build reporting that tracks what matters most: participation, behavior change, business impact
• Apply modern instructional design and AI-assisted tools to build scalable content without sacrificing quality
• Partner with the L&D peers in UK and Canada on shared frameworks while tailoring for US needs
• Partner with HRBPs and People team to design and deliver targeted learning solutions in support of key initiatives and emerging business needs

Senior Learning & Development Specialist

Account Executive

• Responsible for a portfolio of clients to ensure annual renewal of their SafeWorkforce subscription
• Build solid relationships with the portfolio and identify upsell and cross-sell growth opportunities
• Manage the customer lifecycle post onboarding - maintenance, development and support the renewal team if needed
• Update CRM weekly with opportunities and new contact details and notes
• Identifying upsell opportunities through the customer care call process and converting into upsell opportunities
• Carry out regular check-ins with the clients

Chief of Staff

• Partner with the CEO and COO as a trusted strategic operator, driving execution on the company’s highest-priority initiatives.
• Maximise executive leverage by structuring competing demands, prioritising enterprise impact, and ensuring leadership focus on what matters most.
• Run the Executive Leadership Team (ELT) operating cadence, enabling faster decisions, stronger alignment, and disciplined follow-through.
• Build and embed the company’s operating system, including planning cycles, performance reviews, and cross-functional execution rhythms.
• Own OKR and performance governance to ensure clear priorities, measurable outcomes, and leadership accountability.
• Translate enterprise data into clear performance narratives, surfacing value drivers, risks, and opportunities.
• Lead CEO/COO-sponsored strategic initiatives and transformation programs with clear milestones, governance, and results.
• Drive cross-functional alignment across Product, Engineering, Finance, Operations, and Go-to-Market teams to accelerate execution.
• Prepare and support board-level and executive communications, ensuring clarity of strategy, performance, and decisions.
• Operate as a proactive, resilient problem-solver who anticipates challenges, drives accountability, and delivers measurable business impact.

Data Analyst

• The data analyst will play a key role in supporting data-driven decision-making across the organization by analyzing business performance, contractor behavior, and data integration.
• This role is responsible for collecting and analyzing data from multiple systems, including CRM platforms, Billing Systems (Zuora), financial Systems (NetSuite), and product analytics tools to generate insights that drive growth, operational efficiency, and improved contractor outcomes.
• The data analyst will monitor and analyze core metrics to help leadership understand business performance and identify opportunities for improvement.
• Build and maintain dashboards and reports for leadership using tools such as Power BI and Alteryx.
• Help automate the current manual reporting.
• Deepen analysis of contractor data to identify key drivers for churn or expansion.
• Support forecasting and budgeting processes with data insights.
• Analyze key business metrics to provide deeper insights into the business.
• Work with teams to ensure data integrity and consistency.
• Translate complex data into clear insights and recommendations.

• Hit revenue targets by closing new business and expanding existing accounts through up-sells and cross-sells.
• Build and manage pipeline by proactively sourcing leads, qualifying prospects, and managing deals from first touch to close.
• Develop executive relationships with key stakeholders, establishing trust and credibility that supports long-term growth.
• Partner cross-functionally to shape and strengthen sales strategy, refine messaging, and ensure alignment with company goals.

Backend Engineer

• Deliver industry-changing software. We are dedicated to reducing contractor risk and workplace fatalities. Our software helps the world’s most sophisticated organizations deliver high-caliber, environmentally safe work. We make the world a safer place.
• Execute against sprint objectives. As a software engineer, you’ll rely on Agile Methodologies to deliver on sprint-by-sprint objectives and advance our product roadmap in a full-stack capacity.
• Level up your skills. We have a culture of feedback and continuous improvement. On our engineering team, this means reviewing your peers’ code, providing feedback, and relishing the feedback you receive from your peers. We push each other to be great.

Software Engineer, .NET, C#

• Manage a portfolio of contractor accounts due for renewal, ensuring all are processed efficiently and within set timelines.
• Communicate with contractors via phone, email, and online platforms to guide them through the renewal process.
• Identify and resolve issues that may delay renewal, escalating complex cases when necessary.
• Handle objections and queries related to the renewal process, providing accurate and professional responses.
• Collaborate with internal teams, including compliance and technical teams, to ensure a smooth contractor experience.
• Meet and exceed individual and team renewal targets and KPIs.
• Maintain accurate records of all interactions and updates within the CRM system.
• Provide feedback on recurring contractor concerns to help improve the overall renewals process.

Account Executive – Renewals

Financial Planning and Analysis

• Produce financial and operational analyses and KPI reports, focusing on trends, forecasts and corrective action plans to support the company’s growth.
• Build and maintain custom databases by analyzing data from multiple systems to generate business intelligence.
• Identify and recommend solutions to improve financial processes and reporting, including automation of FP&A activities.
• Manage CFO-level analyses and reporting, including global financial consolidation initiatives, tracking and analysis of special project performance (ROI), and improving reporting for the executive team.
• Prepare ad hoc analyses and valuations to support data-driven strategic decision-making.
• Provide financial support to project teams.
• Understand and monitor the company’s key performance drivers.
• Maintain and develop technical knowledge by participating in training and workshops (a commitment to continuous learning is essential).
• Perform other related duties as required.

Senior Financial Analyst

Content Marketing Manager

• SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach.****
• Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable.******The Content Marketing Manager (12 Month Fixed-Term Contract) plays an integral part in shaping and executing the content strategy for the UK Supply Chain Division. Reporting to the Head of Content, this individual will be responsible for the day-to-day management of content planning, creation, optimisation, and performance analysis. The role ensures all content activities are aligned with business goals and drive increased customer engagement, acquisition, and retention over the contract period. ****

Business Intelligence Developer

• Analyze network performance across client and contractor journeys to identify trends, risks, and improvement opportunities
• Monitor data flows and connectivity between internal systems
• Proactively identify and escalate operational gaps and bottlenecks before they escalate and our teams and customers
• Develop AI-driven insights, anomaly detection models, and predictive performance indicators
• Automate recurring operational workflows to reduce manual intervention and increase consistency
• Lead rollout and continued enablement for new productivity and AI tools
• Train teams on how and when to use tools to drive real efficiency and quality gains
• Reinforce best practices to ensure consistent and sustained adoption
• Build scalable reporting frameworks aligned to evolving business needs
• Ensure data handling adheres to governance, compliance, and security standards
• Document processes, automation logic, and system dependencies clearly
• Partner cross-functionally with Product, Engineering, and Operations to improve system reliability
• Continuously identify opportunities to streamline workflows and improve operational scalability

Alcumus

Customer Success Manager – CSM

Account Manager

Account Manager

Senior Learning & Development Specialist

Account Executive

Chief of Staff

Data Analyst

Account Executive

Software Engineer, .NET, C#

Account Executive – Renewals

Software Engineer, .NET, C#

Senior Financial Analyst

Content Marketing Manager

Business Intelligence Analyst – AI & Automation Focus

Business Intelligence Analyst – AI & Automation Focus