Alcumus

Sales

• Gather business process information from clients
• Collaborate with clients to determine the best-fit approach
• Utilise internal systems and industry guidelines to establish audit durations
• Manage a project pipeline
• Prepare proposals

Technical Sales Officer

Customer Success Manager

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients, ensuring satisfaction, loyalty, and account retention.
• Act as a trusted advisor to clients, providing strategic insights to guide business decisions, product development, and service improvements.
• Monitor industry trends, competitor activity, and market changes to proactively anticipate client needs and recommend tailored solutions.
• Proactively manage account health by assessing satisfaction, resolving issues quickly, and optimizing the overall customer experience
• Serve as the primary point of contact for assigned accounts, maintaining regular and responsive communication via email, phone, and virtual meetings.
• Ensure accurate and thorough record-keeping in the CRM to support reliable reporting and transparent customer interactions.
• Collaborate closely with Sales, Product, and Technical teams to resolve escalations and deliver seamless customer support.
• Lead customer onboarding, conduct training sessions, and create resources to help clients maximize the value of our products and services.
• Identify and leverage upsell and cross-sell opportunities to drive account growth and revenue.
• Prepare and present clear reports on account status, product usage, and actionable recommendations for clients and internal stakeholders.
• Manage escalations efficiently in line with company SLAs, maintaining client trust and satisfaction.

Customer Success Manager – CSM

• Concevoir, animer et améliorer en continu le programme d’onboarding des nouvelles recrues, incluant des formations animées par des formateurs (en présentiel ou à distance) ainsi que des ressources asynchrones.
• Piloter des programmes de développement continus visant à renforcer et faire évoluer les compétences des équipes de ventes.
• Collaborer avec les responsables des ventes pour identifier les écarts de compétences et les tendances de performance, et y répondre par des formations et des actions de coaching ciblées.
• Animer des sessions de formation engageantes et pratiques (virtuelles et en présentiel) afin de renforcer la connaissance produit, la maîtrise du processus de vente et la cohérence des messages.
• Développer des supports d’enablement évolutifs tels que des playbooks, des kits d’outils, des aides à la vente, des modules e-learning et des évaluations.
• Mesurer et évaluer l’efficacité des actions de formation à l’aide de KPI tels que le temps de montée en compétences, la productivité, l’atteinte des quotas et les retours des participants.
• Accompagner les lancements de produits et les initiatives go-to-market en formant les équipes sur les propositions de valeur, les personas et le positionnement concurrentiel.
• Exploiter les technologies (par exemple LMS, CRM) afin de suivre l’engagement et mesurer l’impact des programmes de formation.

Bilingue Partenaire d'aide à la vente – Coach Ventes

Events

• Plan, organize, and coordinate industry events, trade shows, conferences, conventions, seminars, and exhibitions for business audiences.
• Manage event logistics, including venue selection, vendor arrangements, catering, AV, and entertainment.
• Lead and direct on-site event setup, operations, and post-event breakdown.
• Build and manage event budgets, monitoring spend and financial performance.
• Oversee guest registration, ticketing, invitation distribution, and attendee satisfaction.
• Liaise and negotiate with suppliers, sponsors, exhibitors, and partners to meet business objectives.
• Ensure compliance with organizational, legal, and health/safety requirements at all times.
• Develop event marketing collateral and creative branding in collaboration with design and marketing teams.
• Project management for multiple simultaneous B2B events, including logistics, budgeting, contracts, and team leadership.
• Vendor sourcing and relationship management to secure quality services at competitive costs.
• Coordination between internal teams (sales, marketing, executive leadership) and external stakeholders (exhibitors, sponsors, suppliers).
• Guest and attendee management including communications, ticketing, and on-site support.
• Performance tracking and reporting to improve future events and demonstrate success.

Event Specialist

Social Media Manager

• Develop, implement, and manage social media strategies aligned with the company’s marketing and communication goals.
• Create, curate, and publish engaging content across social media platforms including graphics, videos, and written posts.
• Monitor social media channels, respond to comments and messages, and engage with the online community to build brand awareness and loyalty.
• Assist in public relations activities such as drafting press releases, organizing press conferences, and coordinating media interviews.
• Track, analyze, and report social media and PR campaign performance using analytics tools to optimize future strategies.
• Coordinate with marketing, creative teams, and external partners to ensure consistent brand messaging and campaign execution.
• Manage relationships with influencers, brand ambassadors, and media contacts to expand reach and impact.
• Support crisis communication efforts and help manage any negative news or publicity.
• Social media content creation, scheduling, publication, and community engagement across all relevant channels.
• Public relations support including media outreach, event coordination, and PR material preparation.
• Performance measurement and campaign reporting to inform strategic adjustments and enhance effectiveness.
• Collaborate cross-functionally to align PR and social media efforts with overall business objectives.

PR/Social Media Coordinator

Designer

• Develop and produce engaging multimedia content: graphics, video, animation, and interactive digital assets for web and digital platforms.
• Design and implement visual elements for websites, social media, email campaigns, and mobile apps.
• Create, edit, and optimize video content, including storyboarding, post-production, and publishing for digital marketing, training, and branding.
• Collaborate with marketing, creative, and technical teams to meet project goals and ensure brand consistency.
• Use industry-standard software such as Adobe Creative Suite, Premiere Pro, After Effects, and web development tools for creative production.
• Manage multiple simultaneous projects, deliver content on deadline, and maintain media libraries.
• Stay current with design trends, multimedia technologies, and best practices.
• Visual content production for web, digital, video, and interactive applications.
• Video design, editing, animation, and audio integration for dynamic multimedia experiences.
• Website and user interface design, ensuring optimal user experience and engagement.
• Project management, coordinating feedback, revisions, and collaboration across teams.
• Asset management: organize images, videos, design files, and digital collateral for easy access and re-use.

Senior Multi-Media Designer

Marketing

• Develop and execute integrated marketing campaigns tailored to business clients and industry verticals.
• Plan, launch, and manage multi-channel campaigns including email, digital, social media, advertising, PPC, and webinars.
• Collaborate with cross-functional teams such as sales, product, and creative to align campaign strategies with business objectives.
• Monitor, measure, and analyze campaign performance using analytics and KPIs to provide actionable insights and optimize results.
• Manage campaign budgets, resources, and timelines to ensure timely and effective delivery.
• Create compelling content and materials for marketing communications to engage B2B audiences.
• Stay updated with market trends, competitor activity, and best practices to inform future campaigns.
• Own end-to-end campaign development, coordination, optimization, and reporting.
• Analyze data and feedback to optimize targeting, messaging, and ROI for each campaign.
• Ensure brand consistency and compliance in all marketing materials and communications.
• Build and nurture business relationships through personalized campaign touchpoints.
• Support sales enablement by developing lead generation and nurturing strategies.

B2B Marketing Campaign Specialist

Auditor

• *﻿******Building innovative solutions; enabling safer workplaces for everyone.**** We’ll create a safer working world, building software to support a global network of responsible buyers, suppliers and partners.**** We take the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet.****Keeping our network of hiring clients, suppliers, and contractors compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour by building best in class solutions.******As a Health and Safety Auditor, you will be responsible for completing proportionate, risk based, desktop health and safety SSiP audits in accordance with our standards to support the SafeContractor accreditation process.

Health and Safety Auditor

Performance Marketing

• Using sharp technical and analytical skills, develop and deliver outbound performance marketing programs with the highest level of efficiency and accuracy to drive SafeContractor new business Client, SafeWorkforce, SafeHR and any future products in the UK to meet new business performance targets across the top, middle and bottom of the funnel.
• Deeply analytical, own the reporting and monitor success metrics for the outbound marketing performance channel and identify critical improvement opportunities within the programs with action items to address. Utilise AI optimisation, A/B, split & multivariate testing, and attribution modelling to drive intent, conversion, growth.
• Proactively responsible for outbound budgeting and forecasting for new business SafeContractor Client, SafeWorkforce, SafeHR. You will need to develop and manage a marketing budget, allocate resources effectively, and forecast the impact of marketing campaigns on revenue growth and ROI.
• Take full ownership for the design, creation, execution, performance and optimisation of marketing campaigns for new business SafeContractor Client, SafeWorkforce, SafeHR with the end goal of increasing revenue generation through improved lead quality, prospect and customer/client engagement and conversion using outbound levers that ultimately converts leads into meetings, opportunities and won clients/customers.
• Manage the outbound performance marketing team of managers and executives (4 currently), customer performance marketing manager and external agencies where required.
• Manage internal stakeholder relationships and ensure effective communication across all levels, looping stakeholders in on outbound campaign activity. Hold regular review sessions with key stakeholders including sales, product, customer, digital and the SLT, to improve performance and establish accountability for all SC divisional products.
• Develop multi-product, outbound campaigns including ABM, sector focussed client campaigns such as webinars, and marketing automation that drive trigger events to support lead generation for all SC divisional products.
• Oversee lead nurturing campaigns to support engagement (i.e. top of mind campaigns, and reengagement campaigns) for prospective SafeContractor Anchor Client, SafeWorkforce, SafeHR to ensure they are delivering ROI.
• Oversee the selection, planning, attendance and performance of tradeshow / conferences, pre-event, onsite, and post-event working with our external agencies to execute for prospective SafeContractor Anchor Client, SafeWorkforce, SafeHR, ensuring they align with our strategy and delivering high quality leads.
• Build sales-focused communication and enablement materials including email templates, nurture campaigns and sales collateral to support all Alcumus SafeContractor divisional product ranges across the top, middle and bottom of the funnel. Leverage the internal content team and external agencies where applicable.
• Oversee outbound digital event marketing (i.e. webinars & webcasts), pre-event and post-event working with our external agency to execute.
• Drive your team to devise data-driven experiments in marketing campaigns that innovates user experience in campaigns; scale and drive automation of winning experiments that greatly improves user experience and engagement.
• Work in partnership Head of Field Sales in client pipeline-building within their designated territories and sectors.
• Keep Heads of Sales up to date on current marketing campaigns and initiatives for all ASC divisional products.
• Own and curate the marketing database to ensure a universe of prospects that is constantly growing and highly accurate (automating processes where needed / necessary) for all ASC divisional products.
• Oversee the Customer Marketing Manager and support with the delivery of all customer communications where required and particularly for x-sell, renewal and onboarding comms working with key stakeholders and external agencies.
• Oversee the Customer Marketing Manager and support in defining and delivering our just signed, and existing client/customer* (80/20% split) engagement plan to drive growth, retention, and advocacy efforts that align directly with the company’s top priorities.

Senior Performance Marketing Manager

• Project manage the design, creation, execution, performance and optimisation of marketing campaigns targeting prospective Anchor Clients with the end goal of increasing lead generation, prospect engagement and won conversion using outbound levers, all while retaining hyperfocus on delivering outbound performance.
• Develop outbound Anchor Client content to support the delivery of improved deal velocity across new business client leads and opportunities.
• Manage the selection of (by sector focus), planning, promotion, attendance, and performance of Anchor Cient focussed tradeshow / conferences, pre-event, onsite, and post-event working with our external agencies to execute where required.
• Manage outbound digital event marketing (i.e. webinars & webcasts) by Anchor Client target sector, including the selection, planning, promotion, attendance and performance of pre-event and post-event working with our external agencies where required.
• Work closely with the inbound performance team, content team and digital operations team to help amplify outbound prospective Anchor Client campaigns as needed to drive performance, e.g. social event promotion posts and ABM digital targeting.
• Devise and drive data-driven experiments in sector/firmographic based marketing campaigns that innovates user experience in campaigns; scale and drive automation of winning experiments that greatly improves user experience and engagement.
• Work in partnership with business development reps (BDRs) and business development managers (BDMs) in client pipeline-building within their designated territories leveraging outbound channel tactics for all ASC divisional products.
• Keep business development reps (BDRs), business development managers (BDMs) and the Head of Field Sales and wider commercial team up to date on current marketing campaigns and initiatives.
• Help build sales-focused new business anchor client communication materials including email templates, nurture campaigns and collateral across the top, middle and bottom of the funnel, including drafting copy and project managing production. Leverage the internal content team and external agencies where applicable.
• Manage the growth of the prospective anchor client marketing database to ensure a universe of prospects that is constantly increasing and highly accurate (automating processes where needed/necessary).
• Support the Senior Outbound Manager in managing the reporting and monitoring success metrics for the new business anchor client outbound marketing channel and identify critical improvement opportunities within the programs with action items to address.
• Utilise AI optimisation, A/B, split & multivariate testing, and attribution modelling to drive intent and quality that ultimately converts leads into meetings, opportunities and won clients.
• Build effective communication with key internal stakeholders across all levels. Hold regular review sessions with BDRs and BDMs, Head of Field Sales, product, customer, digital to improve performance and to keep informed of trends, product developments and performance / customer feedback.
• Cover critical activities as required during outbound marketing executive absences.

Performance Marketing Manager

Business Development Rep

• You'll join a team that works from inbound and outbound leads to generate new business opportunities. • You'll be an expert at managing your sales pipeline and will be someone who loves to strive towards continuous improvement from product knowledge through to sales capability!******You'll also be responsible for: **- Qualifying and following up on leads to build a robust sales pipeline, ensuring we fully understand our clients potential needs and proposing our solution to help them with a critical business lead. - Manage communications with prospective customers to maximise conversion rates and achieve revenue goals. - Foster strong relationships across internal teams to ensure effective onboarding and mobilisation of new clients. - Identify cross-selling opportunities ensuring a full understanding of the broader product portfolio. - Cleansing sales data on a regular basis to make sure that all information relating to our customers is up to date.

Business Development Executive

• Meeting monthly sales targets as set by the board
• Lead generation and lead progression
• Respond to, and progress, incoming leads from phone calls, website enquiries and MQLs within 24 hours of receipt
• Manage lead progression to make sales of the Business Certification to meet agreed targets
• Product knowledge – to know and be able to effectively explain and sell all TPM products
• Liaise and work closely with the marketing team to ensure target markets are receiving attention
• Weekly meetings with the Sales Director to report progress against targets and discuss strategies for target customers

Business Development Manager

Software Engineer

• Collaborate with designers and developers to create responsive, user-friendly web interfaces using React or other frameworks
• Work on new features and improve existing functionality in our web applications
• Explore our back-end codebase in Ruby on Rails to understand data flows, and occasionally contribute to API development or bug fixes
• Participate in code reviews, sprint planning meetings, and daily stand-ups
• Write clean, maintainable, and well-documented code

Software Developer Intern

Account Executive

• Build, nurture, and manage strong relationships with a portfolio of Veriforce CHAS clients.
• Act as a primary point of contact, understanding stakeholder needs and supporting them throughout the customer lifecycle.
• Conduct compliance review meetings and ensure all requirements are consistently met across your accounts.
• Identify and convert opportunities for account growth through proactive engagement and customer care calls.
• Keep CRM systems (Salesforce) up to date with opportunities, contacts, and account notes while providing regular updates and insights to the wider team.

Administration

• Provision of a single point of contact between ISOQAR and the contracted international offices
• Processing of forms, documents and correspondence submitted to ISOQAR by the international offices and updating of Business Manager to ensure conformance with ISO 17021 requirements
• Monitoring the receipt of audit reports from international offices and chasing up any outstanding documentation
• Ongoing monitoring of international websites for conformance with accreditation requirements
• Conducting the first review of files for submission prior to a technical review and approval
• Compilation/collation of management fee data, including maintenance of spreadsheet records for the international offices' performance
• Submission to finance of management fee data for invoicing
• The organisation of travel and accommodation arrangements for auditors and international visitors
• Contribution towards international projects as directed by the International and Delivery Support Manager
• Any other duties as assigned by the International and Delivery Support Manager