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Customer Support Officer – Health & Safety
AlcumusCustomer Support Officer supporting Audit Services team at SafeContractor. Completing desktop assessments and providing technical support to ensure customer compliance.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and administrative skills with a keen attention to detail, ensuring compliance with quality processes and standards. Capable of providing health and safety guidance while effectively communicating with customers to address their needs.
Highest-signal resume keywords
Customer Service ExperienceAttention To DetailQuality Process ApplicationDiscrepancy IdentificationHealth And Safety Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Administrative SkillsWritten CommunicationTelephone Communication
Industry Keywords
Pre-Audit ChecksComplianceAccreditationHealth And Safety
About the role
Key responsibilities & impact- Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
- Working through a number of pre-audit checks of customer's information to ensure everything required is collated.
- Providing feedback to customers and collating any missing required information for the pre-audit checks.
- Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.
- Provide health and safety advice and guidance to customers (full training provided).
Requirements
What you’ll need- Customer service, administrative experience and attention to detail
- Ability to demonstrate consistency in applying quality processes and standards
- Ability to identify discrepancies
- Confident in handling customer enquiries via telephone and email
- Good standard of written English
- Experience or interest in health and safety or compliance (not essential)
Benefits
Comp & perks- Enhanced Parental Leave
- Generous annual leave, with the option to buy additional days
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- EV Salary Sacrifice Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development