Alcon

Engineer

• Verantwoordelijkheid opnemen voor het analyseren van complexe technische vraagstukken en deze omzetten in praktische, duurzame oplossingen die de betrouwbaarheid van de installaties versterken.
• Kritisch beoordelen van productie‑ en onderhoudsprocessen om verbeterkansen te identificeren op het vlak van efficiëntie, betrouwbaarheid en kosteneffectiviteit.
• Introduceren en begeleiden van nieuwe technologieën en methodologieën die bijdragen aan een moderne en professionele productieomgeving.
• Nauw samenwerken met multidisciplinaire teams zoals maintenance, engineering, productie, quality en externe partners om best practices te implementeren en kennis te delen.
• Optreden als second‑line troubleshooter bij escalaties, waarbij complexe storingen diepgaand worden onderzocht en structurele oplossingen worden uitgewerkt.
• Borgen van technische kennis door techniekers op te leiden, te coachen en duidelijke technische documentatie te voorzien.
• Actief bijdragen aan verbeter‑ en investeringsprojecten binnen de productieomgeving, met een directe impact op de operationele en strategische doelstellingen.

Equipment Engineer

Field Engineer

• Provide comprehensive service and sales support on all Alcon equipment.
• Maintain positive working relationships with customers, field sales, clinical teams and other regional managers ensuring that customers’ needs are met.
• Maintain a high degree of customer satisfaction through timely solutions of multifaceted issues.
• Meet or exceed annual regional goals through established metrics.
• Confirm compliance of all regulatory requirements assigned to the region’s Field Service Engineers.
• Achieve financial goals and control expenses within budgetary guidelines.
• Support service contracts and time-material revenue by working closely with the internal sales team.
• Co-travel with direct reports to assess capabilities, provide feedback and coaching.
• Hire, develop, train, motivate and lead a team of Field Service Engineers.
• Implement team’s work objectives, performance reviews, and disciplinary action within Alcon guidelines.
• Perform other duties, monthly reports and projects as assigned by service management.

Manager, Field Technical Service Engineering – Surgical

Outside Sales

• Promocionar y comercializar productos quirúrgicos / instrumentación
• Elaboración de propuestas comerciales de equipos y seguimiento hasta el cierre
• Asesoría comercial y entrenamiento de producto en cuentas asignadas a su territorio.
• Soporte clínico y técnico con los profesionales de la salud para garantizar resultados óptimos de nuestros productos en los pacientes.
• Construir y mantener relaciones solidas con nuestros clientes asignados a su territorio alineadas con los valores de Alcon
• Recopilación y actualización de datos de mercado
• Planificación y reporte de actividades en SalesForce según las estrategias de promoción de Alcon.

Senior Associate I, Surgical Field Sales – IOLs

Sales

• Building strong relationships with ophthalmologists, clinics, and key opinion leaders to understand clinical and business needs and position tailored solutions
• Driving sales of capital equipment and refractive surgical platforms, managing complex negotiations and achieving territory targets.
• Analyzing territory performance, customer data, and competitive landscape to identify growth opportunities and protect market share
• Traveling across the country to support customers, conduct product demonstrations, and close new business opportunities
• Collaborating with internal technical and commercial teams to ensure successful implementation, training, and ongoing customer satisfaction

Refractive Surgical Sales Specialist – Capital Equipment

• Perform corrective and preventive maintenance, retrofits, upgrades and system installations
• Establish and maintain a high level of customer satisfaction
• Promptly address customer concerns, quality assurance and medical safety issues
• Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams
• Maintain all administrative responsibilities in a timely and accurate manner
• Assist Sales, Clinical and In-house teams including other Field Engineers as needed
• Manage inventory, keep accurate records, and promptly return unused and failed parts
• Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory

Field Service Engineer – Surgical

• Achievement of the sales plan for the region
• Coach and motivate the sales team
• Responsible for commercial arrangements within the region
• Responsible for building and maintaining positive professional relationships with all external stakeholders in the territory
• Assist the sales team in maintaining relationships and gaining commitment and usage of promoted products through meeting with key customers
• Representation of the company at trade association meetings to promote product
• Drive and own the talent selection / hiring process for key roles

Regional Sales Manager

• Develop and service national accounts, establishing and maintaining preferred vendor status, and managing the business relationship and activities with key accounts
• Develop customer development strategies and dedicated key account management action plans for assigned accounts, including preparing and negotiating contracts
• Lead the preparation of strategies and individual tactical plans, driving the sales operations plan to achieve agreed sales and broader performance targets
• Define and enable implementation of innovative strategies on digital selling, remote selling, or other innovative selling methods
• Study marketing information on retail and wholesale buying centers and analyze market situations, including competitive intelligence activities
• Organize customer events and other programs independently or with the marketing/medical department
• Contribute to the mapping of stakeholders, including segmentation and profiling
• Develop an effective sales team through training and coaching, managing day-to-day operational aspects of the sales function
• Communicate marketing information to the field sales force to finalize sales and assist in developing presentation packages, pricing structures, and new products
• Ensure the delivery of sales targets and market share

Head of Sales, Optical Channel

Administration

• Maintenance of local critical data on the ERP and CRM systems
• Perform Bona Fides checks to validate customer qualifications
• Setup new customer accounts on CRM and ERP system
• Ensure correct invoicing and payment terms
• Liaise with sales force team to flag new accounts and resolve queries
• Investigate price disputes and maintain related logs
• Manage customer financial data
• Implement promotional activities on the system
• Run customer master data reports and conduct regular data cleansing
• Extract reports and provide backup for GEM affiliates

Customer Data & Pricing Administrator

Manager

• Develop and maintain professional relationships with Eye Care Professionals, HCP influencers, and Key Accounts/Key customers.
• Provide education and technical support for Key Accounts and customers as part of customer partnership teams.
• Execute the education strategy and deliver content to support New Product Launches (NPL) and key strategic brands.
• Delivery of education materials across all delivery channels, including face-to-face, virtual, and digital platforms.
• Direct and deliver support for congresses and trade conferences within the local market.
• Develop and manage relationships with HCP Influencers and Thought Leaders to influence business and commercial planning.
• Provide Clinical/Technical support to local marketing, sales, regulatory, and other teams.
• HCP Advocacy for all strategic activities based on customer insights.

Professional Education and Development Manager – 12 months contract

Account Manager

• Achieve sales quotas for posterior and combined (CAT/VIT) procedural products, including Capital Equipment
• Serve as the primary contact for accounts' vitreoretinal needs, collaborating with various external personnel
• Engage with Hospitals, Teaching Institutions, Ambulatory Surgery Centers (ASCs), and Corporate Account Entities
• Educate key physicians, residents, and fellows on Alcon’s vitreoretinal equipment and consumables
• Coordinate vitreoretinal wet lab and training activities across all Alcon functional groups
• Manage expenses within prescribed guidelines
• Facilitate demo processes to drive sales of capital equipment and consumables
• Maintain territory administrative records in appropriate IT CRM systems
• Coordinate joint selling opportunities with Cataract and relevant U.S. Surgical teammates
• Support and implement Corporate Account contracts
• Coordinate service repairs for Alcon vitreoretinal equipment
• Transport equipment for demo purposes and meet routine overnight travel requirements

Vitreoretinal Account Manager

Support Engineer

• Lead, coach, and develop Electro-Mechanical Technicians to support equipment reliability and operational performance
• Oversee the design, installation, operation, maintenance, calibration, and upgrade of electromechanical systems and facility infrastructure
• Troubleshoot, test, assemble, rework, repair, and modify electromechanical assemblies and non-conforming equipment
• Partner with engineers to develop, implement, and validate technical solutions that enhance device performance and equipment reliability
• Inspect and maintain equipment using diagnostic tools, software, and CMMS; utilize CAD software to support proposed solutions
• Manage daily task execution, workflow, and shift coverage to meet production and maintenance priorities
• Drive Total Productive Maintenance (TPM) activities and ensure CMMS compliance across the shift
• Make real-time operational decisions, including equipment shutdowns and personnel reassignments, to manage risk and ensure business continuity
• Collaborate closely with production teams to communicate equipment status, resolve issues, and align corrective actions
• Identify and lead improvement initiatives targeting quality, yield, uptime, safety, and cost
• Provide feedback on spare parts usage, rebuild outcomes, and inventory needs to ensure adequate critical spares availability
• Partner with vendors and suppliers to support equipment upgrades, quick-change parts, and sustainable technical solutions
• Provide technical guidance and solutions to production managers for day-to-day operational challenges
• Support engineering studies, validations, and continuous improvement projects through technical expertise and data-driven input
• Ensure strict adherence to GxP regulations by following SOPs, maintaining accurate documentation, completing required training, and upholding quality standards
• Foster a positive work environment through effective performance management, employee engagement, and recognition

Supervisor, Electromechanical Technical Support – 2nd Shift

Project Manager

• Develop and deploy standardized project and portfolio management processes, templates, and governance frameworks.
• Build and maintain portfolio dashboards, KPIs, and reporting routines to enable data-driven decision-making.
• Partner with Program Directors and project teams to support adoption of PMDC methodologies and ensure alignment with strategic priorities.
• Lead training, onboarding, and capability-building programs for PMDC roles in collaboration with the Learning and Engagement team.
• Support the rollout and continuous improvement of project management tools and knowledge systems in partnership with IT and business stakeholders.
• Facilitate lessons learned capture, knowledge sharing, and continuous improvement across the portfolio.
• Contribute to the long-term scalability and sustainability of PEC by identifying opportunities for innovation, simplification, and cross-functional alignment

Project Manager, Project Excellence Center

Consultant

• Lead targeting and forecasting efforts for LenSx, ORA, Argos, Revalia, ATIOLs and The Digital Health Suite sales within their assigned division
• Target and work towards converting large volume competitive accounts within the division
• Work with division members to ensure large volume accounts that have invested in advanced technologies are thriving
• Work as a liaison with the Clinical Application Specialist to both internal and external customers
• Be proficient in advanced technology equipment sales
• Report to their respective Regional Director and collaborate with their Division Manager partner

Senior Surgical Consultant, CAT

• Develop and grow relationships while executing strategic plans.
• Set clear objectives for each sales interaction based on the needs of decision makers and influencers within the account.
• Work collaboratively with colleagues to create executional plans to help meet customer and organization needs.
• Execute marketing plan for specific products to help change customer behavior, driving adoption of product.

Account Manager – Vision Care

• Lead planning and installation activities of Alcon connected products
• Coordinate with customer’s IT and Alcon commercial teams for successful system operations
• Perform corrective maintenance, retrofits, and upgrades
• Establish and maintain a high level of customer satisfaction
• Address customer concerns, quality assurance, and medical safety issues
• Manage daily schedule and communications with various teams
• Maintain administrative responsibilities in a timely and accurate manner
• Assist Sales, Clinical, and In-house Teams as needed
• Manage inventory and records
• Promote service contract offerings and assist Inside Sales Specialist