Alarm Detection Systems

Account Manager

• Manage, retain, and grow an assigned portfolio of customer accounts to protect recurring revenue and strengthen long-term relationships with key decision-makers.
• Support outside sales representatives by identifying and qualifying opportunities, setting appointments, and assisting with moving opportunities through the sales process.
• Partner with outside sales representatives to develop pipeline, coordinate opportunities, and ensure effective handoff and follow-through.
• Conduct proactive outreach through phone, virtual, and in-person interactions to maintain customer engagement and identify business needs.
• Identify retention risks, address customer concerns, and recommend appropriate solutions to maintain customer satisfaction and loyalty.
• Analyze customer accounts to identify opportunities for upgrades, add-ons, expanded services, referrals, and re-engagement of inactive opportunities.
• Maintain consistent follow-up on leads, proposals, and customer requests while ensuring accurate and timely documentation in the CRM system.
• Serve as a liaison between customers and internal teams to facilitate communication, resolve issues, and support a positive customer experience.
• Collaborate cross-functionally with sales, operations, installation, and customer service teams to support execution and achieve business objectives.
• Represent the company professionally at customer meetings, networking events, and company functions.
• Travel within the assigned territory to conduct customer visits and meetings.
• Attend sales meetings, training sessions, and company events as required.
• Develop the skills, product knowledge, and sales competencies necessary to transition into an Outside Sales Representative role within 6–12 months, based on performance and business needs.
• Adhere to all company policies and procedures. Must be punctual and adhere to attendance standards.
• Other duties as assigned by management.

• Manage, retain, and grow an assigned portfolio of customer accounts to protect recurring revenue and strengthen long-term relationships with key decision-makers.
• Support outside sales representatives by identifying and qualifying opportunities, setting appointments, and assisting with moving opportunities through the sales process.
• Partner with outside sales representatives to develop pipeline, coordinate opportunities, and ensure effective handoff and follow-through.
• Conduct proactive outreach through phone, virtual, and in-person interactions to maintain customer engagement and identify business needs.
• Identify retention risks, address customer concerns, and recommend appropriate solutions to maintain customer satisfaction and loyalty.
• Analyze customer accounts to identify opportunities for upgrades, add-ons, expanded services, referrals, and re-engagement of inactive opportunities.
• Maintain consistent follow-up on leads, proposals, and customer requests while ensuring accurate and timely documentation in the CRM system.
• Serve as a liaison between customers and internal teams to facilitate communication, resolve issues, and support a positive customer experience.
• Collaborate cross-functionally with sales, operations, installation, and customer service teams to support execution and achieve business objectives.
• Represent the company professionally at customer meetings, networking events, and company functions.
• Travel within the assigned territory to conduct customer visits and meetings.
• Attend sales meetings, training sessions, and company events as required.
• Develop the skills, product knowledge, and sales competencies necessary to transition into an Outside Sales Representative role within 6–12 months, based on performance and business needs.
• Adhere to all company policies and procedures. Must be punctual and adhere to attendance standards.

• Manage, retain, and grow an assigned portfolio of customer accounts to protect recurring revenue and strengthen long-term relationships with key decision-makers.
• Support outside sales representatives by identifying and qualifying opportunities, setting appointments, and assisting with moving opportunities through the sales process.
• Partner with outside sales representatives to develop pipeline, coordinate opportunities, and ensure effective handoff and follow-through.
• Conduct proactive outreach through phone, virtual, and in-person interactions to maintain customer engagement and identify business needs.
• Identify retention risks, address customer concerns, and recommend appropriate solutions to maintain customer satisfaction and loyalty.
• Analyze customer accounts to identify opportunities for upgrades, add-ons, expanded services, referrals, and re-engagement of inactive opportunities.
• Maintain consistent follow-up on leads, proposals, and customer requests while ensuring accurate and timely documentation in the CRM system.
• Serve as a liaison between customers and internal teams to facilitate communication, resolve issues, and support a positive customer experience.
• Collaborate cross-functionally with sales, operations, installation, and customer service teams to support execution and achieve business objectives.
• Represent the company professionally at customer meetings, networking events, and company functions.
• Travel within the assigned territory to conduct customer visits and meetings.
• Attend sales meetings, training sessions, and company events as required.
• Develop the skills, product knowledge, and sales competencies necessary to transition into an Outside Sales Representative role within 6–12 months, based on performance and business needs.
• Adhere to all company policies and procedures.
• Must be punctual and adhere to attendance standards.
• Other duties as assigned by management.