Alarm Detection Systems

Account Manager

• Manage and grow an assigned portfolio of customer accounts.
• Build strong relationships with customers and key decision-makers.
• Identify opportunities for upgrades, expanded services, referrals, and account growth.
• Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities.
• Conduct proactive outreach through phone, virtual, and in-person interactions.
• Address customer concerns and recommend solutions that strengthen customer satisfaction and retention.
• Maintain accurate customer records and activity within our CRM system.
• Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
• Travel within your assigned territory to meet with customers and prospects.
• Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.

• Manage and grow an assigned portfolio of customer accounts
• Build strong relationships with customers and key decision-makers
• Identify opportunities for upgrades, expanded services, referrals, and account growth
• Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities
• Conduct proactive outreach through phone, virtual, and in-person interactions
• Address customer concerns and recommend solutions that strengthen customer satisfaction and retention
• Maintain accurate customer records and activity within our CRM system
• Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience
• Travel within your assigned territory to meet with customers and prospects
• Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role

Technician

• Perform inspections, testing, and maintenance of fire sprinkler systems in accordance with NFPA 25, NFPA 13, and applicable state/local codes.
• Inspect and test wet, dry, pre-action, and deluge sprinkler systems.
• Inspect and test standpipe systems.
• Inspect and test fire pumps and associated equipment.
• Conduct main drain tests, trip tests, flow tests, and alarm device testing.
• Identify system impairments, deficiencies, and code violations.
• Interpret applicable fire codes and standards to determine compliance.
• Accurately document inspection results in digital and written formats per NFPA and company standards.
• Generate detailed deficiency reports and provide clear corrective recommendations.
• Communicate findings with customers, property managers, and AHJs (Authorities Having Jurisdiction).
• Perform acceptance testing and witness testing for newly installed or modified systems.
• Coordinate with installation and service teams regarding repairs and system upgrades.
• Maintain inspection schedules and ensure timely completion of assigned work.
• Ensure all tools, testing equipment, and company vehicles are properly maintained.
• Adhere to all company safety policies and OSHA requirements.
• Travel to customer sites and work in various environments and conditions.
• Provide guidance and mentorship to junior technicians when applicable.
• Maintain company-issued vehicle, tools, inventory, and communication devices in good working order.
• Comply with all ADS safety procedures and policies as outlined in the company’s personnel handbook.
• Maintain punctuality and adhere to attendance requirements and scheduling expectations.
• Adhere to all company policies and procedures.
• Other duties as assigned by management.

Fire Sprinkler Inspection Technician

Learning and Development

• Conduct onboarding sessions for new sales representatives
• Facilitate ongoing training programs to reinforce sales processes
• Provide individualized coaching and feedback to sales representatives
• Shadow new representatives in the field
• Execute the company’s sales training curriculum consistently
• Partner with the Sales Training Manager to identify training needs
• Serve as a point of contact for new hires
• Assist in the development and updating of training materials
• Track and report on trainee progress
• Coordinate with internal and external staff and vendors for training classes
• Maintain strong relationships with managers and team leads
• Lead by example in a competitive environment

Sales Training Specialist

Sales

• Inspire, mentor, and manage a team of sales professionals, driving them to meet and exceed goals.
• Serve as a hands-on leader in a dynamic B2B environment, modeling successful sales strategies and empowering the team to effectively promote premium offerings in a competitive market.
• Accompany sales representatives on client visits to provide hands-on support throughout the sales process.
• Ensure customer satisfaction and resolve any escalated client issues effectively.
• Oversee and coordinate all sales activities related to products, services, and other offerings.
• Provide mentorship to experienced sales professionals while delivering training and development support to newer team members.
• Design and execute strategic sales plans aimed at expanding the customer base and driving revenue growth.
• Monitor key sales performance indicators and refine strategies to maximize results.
• Analyze operational data and sales reports to forecast future sales trends and assess profitability.
• Stay informed on customer preferences and market trends to refine sales techniques.
• Develop and implement pricing structures and discount programs aligned with company goals.
• Review and approve expenditures in accordance with budget guidelines.
• Prepare regular sales forecasts and performance reports for senior management.

District Sales Manager

• Manage, retain, and grow an assigned portfolio of customer accounts to protect recurring revenue and strengthen long-term relationships with key decision-makers.
• Support outside sales representatives by identifying and qualifying opportunities, setting appointments, and assisting with moving opportunities through the sales process.
• Partner with outside sales representatives to develop pipeline, coordinate opportunities, and ensure effective handoff and follow-through.
• Conduct proactive outreach through phone, virtual, and in-person interactions to maintain customer engagement and identify business needs.
• Identify retention risks, address customer concerns, and recommend appropriate solutions to maintain customer satisfaction and loyalty.
• Analyze customer accounts to identify opportunities for upgrades, add-ons, expanded services, referrals, and re-engagement of inactive opportunities.
• Maintain consistent follow-up on leads, proposals, and customer requests while ensuring accurate and timely documentation in the CRM system.
• Serve as a liaison between customers and internal teams to facilitate communication, resolve issues, and support a positive customer experience.
• Collaborate cross-functionally with sales, operations, installation, and customer service teams to support execution and achieve business objectives.
• Represent the company professionally at customer meetings, networking events, and company functions.
• Travel within the assigned territory to conduct customer visits and meetings.
• Attend sales meetings, training sessions, and company events as required.
• Develop the skills, product knowledge, and sales competencies necessary to transition into an Outside Sales Representative role within 6–12 months, based on performance and business needs.
• Adhere to all company policies and procedures. Must be punctual and adhere to attendance standards.
• Other duties as assigned by management.

• Manage, retain, and grow an assigned portfolio of customer accounts to protect recurring revenue and strengthen long-term relationships with key decision-makers.
• Support outside sales representatives by identifying and qualifying opportunities, setting appointments, and assisting with moving opportunities through the sales process.
• Partner with outside sales representatives to develop pipeline, coordinate opportunities, and ensure effective handoff and follow-through.
• Conduct proactive outreach through phone, virtual, and in-person interactions to maintain customer engagement and identify business needs.
• Identify retention risks, address customer concerns, and recommend appropriate solutions to maintain customer satisfaction and loyalty.
• Analyze customer accounts to identify opportunities for upgrades, add-ons, expanded services, referrals, and re-engagement of inactive opportunities.
• Maintain consistent follow-up on leads, proposals, and customer requests while ensuring accurate and timely documentation in the CRM system.
• Serve as a liaison between customers and internal teams to facilitate communication, resolve issues, and support a positive customer experience.
• Collaborate cross-functionally with sales, operations, installation, and customer service teams to support execution and achieve business objectives.
• Represent the company professionally at customer meetings, networking events, and company functions.
• Travel within the assigned territory to conduct customer visits and meetings.
• Attend sales meetings, training sessions, and company events as required.
• Develop the skills, product knowledge, and sales competencies necessary to transition into an Outside Sales Representative role within 6–12 months, based on performance and business needs.
• Adhere to all company policies and procedures. Must be punctual and adhere to attendance standards.

• Manage, retain, and grow an assigned portfolio of customer accounts to protect recurring revenue and strengthen long-term relationships with key decision-makers.
• Support outside sales representatives by identifying and qualifying opportunities, setting appointments, and assisting with moving opportunities through the sales process.
• Partner with outside sales representatives to develop pipeline, coordinate opportunities, and ensure effective handoff and follow-through.
• Conduct proactive outreach through phone, virtual, and in-person interactions to maintain customer engagement and identify business needs.
• Identify retention risks, address customer concerns, and recommend appropriate solutions to maintain customer satisfaction and loyalty.
• Analyze customer accounts to identify opportunities for upgrades, add-ons, expanded services, referrals, and re-engagement of inactive opportunities.
• Maintain consistent follow-up on leads, proposals, and customer requests while ensuring accurate and timely documentation in the CRM system.
• Serve as a liaison between customers and internal teams to facilitate communication, resolve issues, and support a positive customer experience.
• Collaborate cross-functionally with sales, operations, installation, and customer service teams to support execution and achieve business objectives.
• Represent the company professionally at customer meetings, networking events, and company functions.
• Travel within the assigned territory to conduct customer visits and meetings.
• Attend sales meetings, training sessions, and company events as required.
• Develop the skills, product knowledge, and sales competencies necessary to transition into an Outside Sales Representative role within 6–12 months, based on performance and business needs.
• Adhere to all company policies and procedures.
• Must be punctual and adhere to attendance standards.
• Other duties as assigned by management.