Account Manager

Alarm Detection Systems

Account Manager at Alarm Detection Systems managing customer accounts and collaborating with teams to enhance customer satisfaction. Building relationships and supporting sales growth within a hybrid working model.

Posted 6/20/2026full-timeNaperville • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $48,000 per yearWebsite

About the role

Key responsibilities & impact

Manage and grow an assigned portfolio of customer accounts.
Build strong relationships with customers and key decision-makers.
Identify opportunities for upgrades, expanded services, referrals, and account growth.
Support and collaborate with Outside Sales Representatives to develop and advance sales opportunities.
Conduct proactive outreach through phone, virtual, and in-person interactions.
Address customer concerns and recommend solutions that strengthen customer satisfaction and retention.
Maintain accurate customer records and activity within our CRM system.
Partner with Sales, Operations, Installation, and Customer Service teams to deliver an exceptional customer experience.
Travel within your assigned territory to meet with customers and prospects.
Develop the skills, product knowledge, and sales expertise needed to advance into an Outside Sales Representative role.

Requirements

What you’ll need

Account management, sales, customer service, or business development experience.
Bachelor's degree in Business, Marketing, Sales, or a related field.
Experience in the security, alarm, technology, or related industries.
Bilingual skills are a plus.

Benefits

Comp & perks

Paid Time Off (PTO)
Paid Holidays
Flexible Work-from-Home Opportunities
Company-Provided Laptop and Cell Phone
401(k) with Employer Match
Tuition Reimbursement
Professional Development and Training Opportunities
Paid Parental Leave
Mileage Reimbursement
Employee, Friends, and Family Discounts
Company-Sponsored Events and Team Activities
Medical, Dental, and Vision Insurance
Life Insurance
Employer-Paid Short-Term Disability
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementsalescustomer servicebusiness developmentCRM

Soft Skills

relationship buildingcommunicationproblem solvingcustomer satisfactioncollaboration

Certifications

Bachelor's degree