Account Manager

Alarm Detection Systems

Account Manager responsible for managing customer accounts and supporting outside sales representatives through proactive outreach and relationship building. Position serves as a developmental role for transitioning into Outside Sales.

Posted 5/29/2026full-timeLake Zurich • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $48,000 per yearWebsite

About the role

Key responsibilities & impact

Manage, retain, and grow an assigned portfolio of customer accounts to protect recurring revenue and strengthen long-term relationships with key decision-makers.
Support outside sales representatives by identifying and qualifying opportunities, setting appointments, and assisting with moving opportunities through the sales process.
Partner with outside sales representatives to develop pipeline, coordinate opportunities, and ensure effective handoff and follow-through.
Conduct proactive outreach through phone, virtual, and in-person interactions to maintain customer engagement and identify business needs.
Identify retention risks, address customer concerns, and recommend appropriate solutions to maintain customer satisfaction and loyalty.
Analyze customer accounts to identify opportunities for upgrades, add-ons, expanded services, referrals, and re-engagement of inactive opportunities.
Maintain consistent follow-up on leads, proposals, and customer requests while ensuring accurate and timely documentation in the CRM system.
Serve as a liaison between customers and internal teams to facilitate communication, resolve issues, and support a positive customer experience.
Collaborate cross-functionally with sales, operations, installation, and customer service teams to support execution and achieve business objectives.
Represent the company professionally at customer meetings, networking events, and company functions.
Travel within the assigned territory to conduct customer visits and meetings.
Attend sales meetings, training sessions, and company events as required.
Develop the skills, product knowledge, and sales competencies necessary to transition into an Outside Sales Representative role within 6–12 months, based on performance and business needs.
Adhere to all company policies and procedures. Must be punctual and adhere to attendance standards.
Other duties as assigned by management.

Requirements

What you’ll need

High School Diploma or equivalent is required.
Bachelor's Degree in Business Administration, Professional Sales, Marketing, or a related field is preferred.
Account management, sales, or customer relationship experience is highly preferred.
Alarm industry experience is a plus.
Ability to build, maintain, and strengthen long-term customer relationships.
Strong customer retention mindset with the ability to identify and mitigate attrition risks.
Ability to proactively engage customers through structured outreach and follow-up strategies.
Strong verbal and written communication skills with the ability to present solutions clearly and professionally.
Effective consultative selling skills to identify upgrades, add-ons, and expanded service opportunities.
Ability to re-engage inactive or previously quoted accounts and uncover renewed business potential.
Strong negotiation and influence skills while maintaining customer satisfaction and company profitability.
Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.
Time management skills to maintain consistent outreach and pipeline activity.
Detail-oriented with the ability to accurately document all customer interactions in CRM systems.
Problem-solving skills to address customer concerns and service-related challenges.
Self-motivated, disciplined, and results-driven with the ability to work independently.
Professional appearance and demeanor when representing the company in customer-facing environments.
Proficiency in Microsoft Office and CRM platforms.
Ability to collaborate cross-functionally with sales, operations, installation, and customer service teams.
Adaptability in a fast-paced, goal-oriented sales environment.
Ability to travel within the company territory to conduct customer visits and meetings.
Ability to communicate effectively in English; bilingual capabilities are a plus.

Benefits

Comp & perks

Medical Insurance with multiple plan options
Dental Insurance
Vision Insurance
Life Insurance
Paid Parental Leave
Disability Coverage: Employer-paid Short-Term Disability
Optional Long-Term Disability
401(k) Plan with tiered employer match
Paid Time Off (PTO) starting at 3 weeks per year for employees
Paid Holidays: 8 recognized holidays annually
Employee & Friends/Family Discounts on security systems and monitoring services
Pet Insurance Discount
Employee Assistance Program (EAP)
Tuition Reimbursement
Company-sponsored events (friends and family welcome!)
Continuous professional development opportunities
A fun, positive, and high-energy work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsalescustomer relationship managementconsultative sellingnegotiationproblem-solvingtime managementdetail-orientedcustomer retentionoutreach strategies

Soft Skills

strong communication skillsorganizational skillsself-motivatedresults-drivenadaptabilityability to build relationshipsinfluence skillsprofessional demeanorability to work independentlyability to manage priorities

Certifications

High School DiplomaBachelor's Degree in Business AdministrationBachelor's Degree in Professional SalesBachelor's Degree in Marketing