Airwallex

Operations

• Assess clients’ credibility in both onboarding and monitoring workflows, by verifying and analyzing business information and financial statements.
• Manage written-off portfolio to meet individual and team performance targets, through contacting clients to negotiate payment arrangements that will ensure maximum recovery and reduce credit loss.
• Research account histories and provide tailored recommendations that mitigate Airwallex’s risk and recommend appropriate remedial actions.
• Deliver insights to support key business decisions ranging from onboarding strategies to monitoring and collection workflows.
• Proactively identifies issues, irregularities and emerging risks, takes swift action to resolve or timely escalate if necessary
• Provide feedback on data, tools, 3rd party vendors etc. for continuous operations efficiency improvement, along with on-going enhancements of policies and procedures.

Associate, Credit Risk Operations

Sales

• Own the North America commercial engine and drive new business revenue
• Lead and scale front-book sales teams to drive high-quality pipeline
• Design and implement the sales operating model across segments
• Establish and improve sales processes and methodologies
• Build the recruiting framework for sales and onboard leaders
• Lead executive-level discovery and deal execution with strategic prospects
• Coach, develop, and inspire the team through structured training

Head of Sales, SME

Marketing Operations

• Own the global MarTech and AdTech stack, including Marketo (or equivalent MAP), Salesforce, LinkedIn, Google, Meta, GTM, data warehouses, and BI platforms, ensuring scalable, reliable architecture across regions and products
• Design and maintain end-to-end lead-to-revenue infrastructure, including real-time data flows across channels, markets, and lifecycle stages
• Establish and govern global tracking standards for GTM, pixels, server-side tracking, and event-based conversion frameworks across all digital properties
• Define and enforce attribution hygiene (UTMs, taxonomy, naming conventions) to enable clean cross-channel, regional, and segment reporting
• Lead global ad operations and tagging governance, ensuring accurate attribution, optimization signals, and privacy-compliant measurement
• Build QA, monitoring, and diagnostic frameworks to proactively detect data loss, misfires, and attribution or lead-flow issues
• Partner cross-functionally (RevOps, Sales Ops, Legal, Security, Data) to operationalize compliant, consent-aware, privacy-first tracking and lifecycle processes
• Own marketing-to-revenue measurement models, including lifecycle stage definitions, SLAs, lead scoring, routing, and enrichment strategies
• Develop executive-level reporting and insights, covering pipeline health, velocity, ROI, and LTV/CAC by channel, region, and segment
• Enable downstream optimization and experimentation, including A/B testing, performance modeling, forecasting, and cohort analysis tied to revenue impact
• Own global lead management operations, including lead capture, validation, enrichment, deduplication, ABM support, and opportunity influence tracking
• Drive global scale, enablement, and reliability through standardized runbooks, training, documentation, and localized execution while maintaining global data and measurement standards

Manager, Marketing Operations

• Lead card credit risk operations
• Own day-to-day operations for card credit risk: underwriting, limit setting, monitoring, collections interface and portfolio health tracking for our cards portfolio
• Manage and develop a small, high-impact team of credit risk analysts / underwriters
• Own underwriting and limit management for card customers
• Shape and execute underwriting approaches for card lines, aligned with Credit Risk policy, credit approval authority and product risk appetite
• Review and approve higher-risk or higher-exposure cases that exceed delegated limits, including complex structures and group exposures
• Drive post-onboarding monitoring and portfolio management
• Implement and run monitoring frameworks and key risk indicators for card exposure (e.g. utilisation, delinquencies, negative balances, coverage ratios, cash-out behaviour)
• Partner with Commercial, Product and Finance on collections and recovery, loss provisioning and write-off processes for card portfolios
• Partner with Risk Product, Engineering and Data
• Work with Risk Product to define and refine risk rules, models and tooling that support automated underwriting, monitoring and alerting for card credit risk
• Help prioritise and test new risk features (e.g. credit monitoring rules, AI agents, dashboards) that improve speed, accuracy and scalability of card risk operations
• Support new market and product launches
• Act as a core risk ops partner for charge card launches and scale-up, ensuring operational readiness and clear playbooks
• Define Credit Risk Ops processes for new card structures, integrations and partner requirements
• Act as a subject-matter expert for internal stakeholders
• Provide clear guidance to Commercial and Product on card credit risk, including deal structures, reserve / collateral expectations, and remediation options
• Contribute to policy and framework evolution alongside central Credit Risk and Risk Management
• Contribute to roadmap and continuous improvement
• Use data and analytics to identify portfolio trends and opportunities to improve loss performance, capital efficiency and customer experience
• Lead and participate in cross-functional initiatives that enhance automation (AI agents), self-service workflows and risk transparency for card customers

Associate Director, Credit Risk Ops – Card

General Counsel

• Be responsible for handling regulatory legal issues relating to our business across the Americas
• Monitor, report, and influence trends and developments in payments and financial services regulation in the Americas
• Partner closely with Product Legal, Regulatory Compliance, Risk and Financial Crime Compliance teams
• Support local and global Product, Strategy, and Management teams
• Liaise with senior Airwallex stakeholders globally
• Manage external legal counsel and consultants in the Americas
• Leverage AI and other tooling to enhance the scale, efficiency and effectiveness of the Regulatory Legal team
• Provide legal advice on Airwallex's regulatory compliance obligations
• Support government relations outreach to legislators and regulatory agencies in key Americas markets

Senior Regulatory Counsel, Americas

Account Manager

• Build and own the VC & startup ecosystem strategy in France
• Originate, negotiate and sign high‑value partnerships with leading VCs, accelerators and startup programmes
• Activate partners and generate pipeline via webinars, office hours, clinics, demo days and joint events
• Act as an ecosystem ambassador, representing Airwallex at key events
• Partner internally with Sales, Marketing and Product on target segments, rules of engagement and feedback loops
• Own performance and reporting on partner‑sourced pipeline, revenue and portfolio penetration

Partnerships Manager – Startup and VC Ecosystem

AI Engineer

• Architect and deploy AI agents using frameworks like LangChain, LlamaIndex, AutoGen, CrewAI, Semantic Kernel, and emerging OSS stacks.
• Apply the right techniques across the AI spectrum — prompting, RAG, fine-tuning, or training from scratch.
• Design and optimize agent architectures for reasoning, tool use, and workflow automation.
• Build systems that improve with usage, creating compounding AI flywheels.
• Work with backend and frontend engineers to integrate AI reasoning into secure, production systems.

Staff AI Engineer

Growth Marketing

• Define and operationalize the AI strategy and technology roadmap
• Lead the centralized evaluation, rollout, and enablement of AI and automation technologies
• Design and deploy agent-based workflows to analyze campaign performance
• Build pipelines that automatically surface performance anomalies and identify growth opportunities
• Automate reporting and insight generation across various platforms
• Collaborate with Engineering, IT, Legal, and cross-functional marketing teams
• Serve as the internal evangelist for AI and automation

Senior Manager, Growth Marketing – Global Futures

DevOps Engineer

• Design and build the platforms, automation, and AI-driven tooling that power Airwallex's database infrastructure.
• Build a unified database observability platform providing real-time visibility into availability, security posture, reliability metrics, and latency.
• Design and implement secure interfaces that allow AI agents to safely query and interact with production databases.
• Develop AI-powered automation that handles routine DBA tasks reducing manual toil.
• Create tooling that enables product engineering teams to provision, configure, scale, and manage Postgres and Redis instances through self-service workflows.
• Establish and enforce database best practices across the organization.
• Partner with product engineers to diagnose database performance issues, review schema designs, and provide guidance on data modeling and access patterns.

Senior Site Reliability Engineer, Database

Full-stack Engineer

• Design, build, and operate goal-oriented AI agents
• Automate SRE, DevOps, and DBA workflows
• Investigate incidents and provision infrastructure
• Manage databases and execute deployments
• Collaborate with cross-functional teams

Senior Software Engineer, Infrastructure AI

Manager

• Take agreed business requirements and solution proposals and translate them into comprehensive project delivery plans, operating rhythms, and execution strategies for end‑to‑end partner integrations (from scoping through full launch).
• Own overall project management for client product integrations, including internal and external communication, risk and dependency management, and day‑to‑day orchestration of workstreams across onboarding, configuration, testing/certification, and pilot/launch.
• Lead the delivery of partner projects in close collaboration with integration engineers and other technical stakeholders, ensuring functional flows, architecture, and timelines are clearly understood and adhered to.
• Drive a core project team across all phases of the sales and delivery lifecycle: pre‑delivery with commercial/sales managers and solution architects, delivery with solution engineers, and post‑delivery with technical account managers and support/operations teams.
• Coordinate cross‑functional approvals and inputs from internal stakeholders (e.g., legal, compliance, privacy, risk, operations, finance, product) to secure timely sign‑off on proposed solution designs and integration approaches.
• Partner with internal product and engineering teams to prioritise solution requirements needed for a given integration, balancing roadmap constraints with committed client timelines and escalating trade‑offs where required.
• Collaborate with internal PMO or program functions to align partner‑specific delivery milestones with broader product roadmaps and operational readiness plans.
• Apply professional services methodologies and disciplined project management practices (governance, RAID logs, KPIs, status reporting) to manage complex, multi‑workstream efforts spanning multiple regions and stakeholder groups.
• Track and communicate clear metrics across your portfolio (e.g., time‑to‑go‑live, adherence to plan, quality of launch) and lead structured post‑launch reviews to drive continuous improvement of our integration playbooks.

Delivery Manager – Payments Software

Data Scientist

• Translate complexity into action
• Uncover and scale revenue insights
• Build revenue forecasting and performance insights
• Apply advanced causal inference
• Embed AI into commercial workflows

• Own the end-to-end delivery of complex client integrations that bring our global payments and financial products to life for enterprise partners, shopping carts, and payment gateways.
• Translate agreed business requirements and solution designs into actionable plans, orchestrating cross-functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar.
• Own overall project management for client product integrations, including internal and external communication, risk and dependency management, and day‑to‑day orchestration of workstreams across onboarding, configuration, testing/certification, and pilot/launch.
• Lead the delivery of partner projects in close collaboration with integration engineers and other technical stakeholders, ensuring functional flows, architecture, and timelines are clearly understood and adhered to.
• Drive a core project team across all phases of the sales and delivery lifecycle: pre‑delivery with commercial/sales managers and solution architects, delivery with solution engineers, and post‑delivery with technical account managers and support/operations teams.
• Track and communicate clear metrics across your portfolio (e.g., time‑to‑go‑live, adherence to plan, quality of launch) and lead structured post‑launch reviews to drive continuous improvement of our integration playbooks.

Payroll

• Manage global payroll operations, including ensuring accurate and efficient payroll processing
• Review and automate employee separation calculations templates for redundancies, resignations, terminations
• Provide in-depth analysis and insights on global payroll data
• Provide advice and education to employees in relation to pay issues
• Partner with legal and HR to drive implementation of new entity set up and Employment of Record services
• Resolve employee/stakeholder queries raised via JIRA/slack channels
• Develop process payroll knowledge repository in the form of documents, FAQs, response templates
• Drive process improvements to enhance efficiency, accuracy, and employee experience in payroll operations
• Lead the implementation of a single & unified global payroll solution for each entity in the organization

Senior Payroll Partner

Director

• Own the full lifecycle of global money movement infrastructure
• Leverage AI/ML insights to optimize payment routing, reduce transaction costs, detect fraud, and improve operational efficiency
• Communicate product strategy and prioritization with conviction
• Manage and mentor a high-performing team of Product Managers
• Collaborate with financial partners, engineering, operations, and commercial teams to build scalable, reliable, and compliant infrastructure
• Serve as a subject matter expert, providing guidance and insights to stakeholders
• Rapidly iterate on new product launches, feature enhancements, and customer feedback

Associate, Credit Risk Operations

Head of Sales, SME

Manager, Marketing Operations

Associate Director, Credit Risk Ops – Card

Senior Regulatory Counsel, Americas

Partnerships Manager – Startup and VC Ecosystem

Staff AI Engineer

Senior Manager, Growth Marketing – Global Futures

Senior Site Reliability Engineer, Database

Senior Software Engineer, Infrastructure AI

Delivery Manager – Payments Software

Data Scientist

Delivery Manager – Payments Software

Senior Payroll Partner

Product Director, Global Payments Network Infrastructure