Associate, Account Risk Operations

Airwallex

Investigate high-risk customer activity and account security at Airwallex, a global fintech platform based in San Francisco. Tackle fraud through data analysis and collaboration with operational teams.

Posted 5/30/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $110,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Investigate customer accounts flagged by internal risk models
Evaluate customer-reported claims of unauthorized account access
Execute immediate containment actions on compromised or high-risk accounts
Identify and connect fraud patterns across accounts, devices, beneficiaries, and behaviors
Document investigation findings clearly and defensibly
Partner closely with Risk Engineering, Product, Data Science, Customer Support, and other stakeholders

Requirements

What you’ll need

3+ years of operational experience in fintech, digital banking, e-commerce, or payments
Strong analytical skills and can navigate incomplete or ambiguous information
Comfortable handling live risk incidents and balancing speed, accuracy, customer experience, and control effectiveness
Write clear, concise case rationales and communicate effectively with cross-functional stakeholders

Benefits

Comp & perks

US-based employees are eligible to participate in medical, dental, and vision insurance
401(k) plan
Short-term and long-term disability
Basic life insurance
Well-being benefits
20 paid days of vacation
12 paid days of company holidays in a calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

analytical skillscommunicationproblem-solvingattention to detailcross-functional collaboration