Aflac

Financial Planning and Analysis

• Prepares monthly, quarterly, and annual reports for management
• Assists Managers, Senior Managers, Consultants and other members of the organization researching Financial Planning and Analysis best practices
• Reports, analyzes, and interprets financial and operating data, including financial statements; participates in the preparation and compilation of the annual financial plan, budget and or forecast
• Reconciles plan to actual expenses and explains balance fluctuations with guidance from Senior Analysts and Managers
• Prepares updates, progress and variance reports, as well as other ad hoc reports for management reporting
• Performs and leads financial data analysis including, but not limited to, financial modeling, financial statement analysis and statistical analysis in support of U.S. Operations
• Assists in supporting development and assessment of projects and initiatives including budget capacity / affordability; performs basic benefit realization analysis for projects and initiatives to assess performance to budget under the oversight of Senior Analysts and Managers
• Works with Senior Analysts and Managers to provide and gather relevant information for the financial planning process; prepares financial forecasts and budget proposals
• Performs other duties as assigned

FP&A Analyst II

Billing Specialist

• Oversees group accounts with moderate enrollment, product and billing complexities
• Oversees multiple group accounts and their members, focusing on premium accounting and billing
• Handles past due management, billing discrepancies, and error resolution for assigned customers, including payment collection, aging suspense, and member-level discrepancies
• Manages and reconciles suspense accounts for assigned blocks
• Collaborates with external and internal partners to ensure accurate premium payments and applications
• Conducts premium payment audits as needed to help clients identify and rectify incorrect or missing payments
• Reports the financial status of group accounts to internal and external partners
• Works with internal departments to resolve any premium or billing issues, changes, updates, or errors, and communicates findings effectively; acts as a liaison with other internal departments as needed
• Collaborates with internal departments to resolve billing versus remittance challenges and past due invoices
• Builds and maintains positive relationships with internal and external clients
• Works with relevant areas on account reviews and audits to address broker or client concerns and develop action plans for issues, risks, and opportunities.
• Performs other duties as assigned

Billing Coordinator II

Manager

• Assists claimants with paid leave of absence requests and guides them through the leave process.
• Processes all leave of absence paperwork according to established procedures and laws.
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
• Makes timely, accurate, and customer-focused new and ongoing Absence Management claim decisions; reaches out to obtain relevant healthcare provider, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and renders the claim decision as quickly as possible.
• Makes recommendations to approve or deny requests for Statutory Paid Leave based on state regulations.
• Coordinates correspondence, forms, and other documents via the claim system; documents the claims system in an accurate and comprehensive manner.
• Generates reports as required; maintains files, inputs and analyzes data.
• Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines.
• Keeps complete records of all LOA requests and maintains tracking and analysis of data.
• Participates in developing goals, objectives, and systems.
• Maintains compliance with standards and federal/state regulations.
• Serves as an internal reference to the team for certification requirements and processing.
• Contacts Providers for clarification.
• Supports management with special projects, as necessary.
• Performs other duties as assigned.

Leave Case Manager

Events

• Drive development and implementation of leading-edge authentication and cyber-crime prevention technologies at Aflac
• Perform operational alerting, detection, mitigation, review and escalation of Account Takeover (ATO) events
• Ensure technology is aligned to support Aflac core business goals and objectives
• Work with business partners to ensure capability and strategic alignment
• Identify, interpret, and communicate Cyber Crime issues related to Aflac internal business Partners
• Support an integrated approach to Cyber Crime Prevention that aligns with Global Security and industry groups
• Performs other related duties as required.

Cyber Crime Prevention Consultant

Customer Support

• Receives inbound calls, email, or chats regarding Aflac products and services
• Provides thorough and accurate responses to inquiries regarding policy or claim issues
• Accurately processes Point of Call transactions
• Promotes good customer relations by providing premier customer service
• Composes and/or generates communications to request information or confirm action taken
• Navigates computerized system for tracking, gathering and researching information
• Maintains customer information confidentiality
• Continuously increases knowledge of assigned products and skills through self-motivation

Customer Care Specialist, Bi-lingual Preferred

Solutions Engineer

• Analyze business needs and design corresponding technical solutions
• Collaborate with software engineers to ensure solutions are achievable and align with technical standards
• Recommend improvements to current systems and processes
• Ensure solutions are cloud-compatible and optimize cloud resources
• Oversee project timelines and deliverables
• Participates on multiple project teams, installs operating systems or major subsystems and associated software and hardware products; enhances activities, and performs as related maintenance and support; backups manager as necessary
• Mentors less experienced personnel in their specific areas of expertise
• Provides expertise to internal and external clients as needed related to problems with business solutions
• Recommends design and performance improvements based on analysis of assigned specifications, planning, designing, and implementing software solutions, uses appropriate software engineering processes
• Provides technical consulting on highly complex issues surrounding the use of the organization’s infrastructure and on the integration of application systems into the infrastructure
• Maintains a current understanding of systems software and IT architecture, products, services, processes, and methodologies; evaluates technology options and makes recommendations to management
• Performs other duties as required

Solutions Engineer, Mulesoft

Full-stack Engineer

• Define architectural guidelines and best practices
• Lead software development initiatives from conception to deployment
• Collaborate with stakeholders to align software solutions with business objectives
• Introduce and train teams in advanced programming languages and tools
• Ensure cloud readiness and optimal performance of all applications
• Leads and mentors technical and project team members at the business function level
• Leads the project team in analyzing the requirements and providing accurate and detailed estimates for the designing, building, testing and deployment phases of the project
• Provides technical leadership and mentoring to various technical teams
• Collaborates with Architects, Developers, Senior Infrastructure Technical staff to evaluate and recommend technology advancements and business solutions for assigned projects and/or applications
• Supports the implementation and testing of cross-functional systems, ensuring system meets the needs of client and business; provides continuous support to internal and external clients who are experiencing problems with server hardware, operating systems, core infrastructure applications and related utilities, maintains mainframe operating systems or major subsystems, and associated software and hardware products; handles unresolved support issues across multiple areas of expertise
• Proactively monitors projects and/or existing production applications and core infrastructure by looking for ways to improve the applications and its availability
• Handles unresolved production support issues across multiple areas of expertise; analyzes the current architecture
• Provides design recommendations, develops application and custom integration solutions, including major enhancements and interfaces; writes complex design specifications
• Provides leadership to support ongoing maintenance of mainframe and/or client server applications or tools, depending upon previous involvement with projects
• Facilitates and ensures on-time completion of performance, load, functional and other categories of testing and application vulnerability testing efforts and resolution of issues; develops new cross-functional software systems using disciplined software development processes
• Performs other duties as required

Principal Software Engineer

• Monitor and recommend appropriate controls to cover non-programmable guideline restrictions on a timely basis
• Provide research on investment compliance related issues.
• Review, interpret and summarize investment guidelines for new mandates.
• Work closely with Aflac US and Japan Operations, Risk and Legal teams to develop and support control functions and exception reporting.
• Ensure that identified errors, improper conduct, compliance exceptions to regulatory or policy requirements receive appropriate corrective action.
• Interact collegially and professionally with other members of the investment compliance and legal groups as well as well as other departments such as Trading, Credit, Portfolio, External Management, Enterprise-Wide Risk Management, Accounting, Actuarial, Tax, IT, HR, etc.
• Participate in company /department wide meetings throughout the summer.
• Written and verbal presentations to assorted stakeholders

Global Investments Intern – Investment Compliance

• Support daily trade operations activities across Aflac investment entities, including trade processing, settlement support, and reconciliation tasks.
• Assist with operational reviews across multiple investment accounts to help ensure accuracy, sufficient cash positioning, and timely trade settlement.
• Partner with internal teams and external brokers to help resolve trade-related inquiries and support ongoing operational workflows.
• Contribute to small process-improvement projects by documenting procedures, identifying efficiency opportunities, and assisting with basic automation or reporting enhancements using Excel.

Global Investments Intern – Trade Operations

• Communicate regularly with all aspects of an insurance asset manager with emphasis on relevant news, regularity of information, interpretation of information, data analytics and the potential risks, while developing a methodology for presenting ideas in a thoughtful manner.
• Support the analysis and reporting of the Company’s commitments and objectives such as PRI, CDP, and TCFD.
• Support the continued enhancement of integrating environmental and social analysis into the investment process.
• Learn and support the company’s responsible investing framework and public commitments.
• Support GI’s management and collaborate with colleagues in legal, compliance, financial risk and operational risk management to establish appropriate accountabilities, controls and governance.
• Learn how to research industry trends and best practices in sustainability and determine applicability to the Company.
• Maintain large data sets, while identifying key trends to guide stakeholders in aiding in investment decisions.
• Interact collegially and professionally with other members of the trading and quantitative, strategy, and research groups in Global Investments as well as other departments such as Enterprise-Wide Risk Management, Accounting, Actuarial, Tax, IT, HR, etc.
• Participate company /department wide meetings throughout the summer.
• Deliver written and verbal presentations to assorted stakeholders.

Global Investments Intern – Sustainability Investments Integration

• Support the credit research team by assisting with the monitoring of investment-grade portfolios, including reviewing credit ratings, issuer fundamentals, and sector trends.
• Assist analysts with research on specific securities and industries by gathering financial data, reviewing public disclosures, and summarizing key credit metrics.
• Contribute to internal credit analysis by helping prepare research materials, peer comparisons, and supporting documentation used in investment recommendations.
• Support ongoing portfolio surveillance efforts by helping track rating changes, credit events, and other risk indicators across covered holdings.

Global Investment Intern – Credit Research

• Support investment teams across multiple asset classes by assisting with reporting, data analysis, and portfolio monitoring activities throughout the rotation.
• Gain exposure to the trading desk by observing daily trading activity and supporting automated reporting and documentation processes.
• Assist with portfolio management support tasks, including data validation, performance tracking, and preparation of summary materials.
• Rotate through select investment functions (e.g., trading, portfolio management, and investment operations) to understand how investment strategies are executed and supported across the organization.

Summer Global Investments Intern – Investments

Account Executive

• Acts as a subject matter expert to internal stakeholders by consulting on complex strategies to optimize client satisfaction & retention
• Builds and directs a complex relationship platform by identifying executive contacts within targeted consulting and brokerage firms
• Builds, enhances, and maintains effective relationships with complex client organizations to ensure a high level of client satisfaction, retention & increase sales revenues & profitability
• Collaborates with internal stakeholders on RFPs and go to market strategy
• Develops a multifaceted understanding of existing/targeted client organizations
• Develops and maintains collaborative relationships with internal stakeholders to achieve overall organizational objectives
• Develops, maintains, and executes complex client relationship plans to ensure clients overall service needs are met
• Identifies and resolves complex client issues/concerns in a timely manner
• Identifies clients with retention risk and develops and executes complex plans to retain clients
• Meets or exceeds all department targets for his/her assigned clients
• Participates in financial services &/or insurance industry trade organization meetings to build and strengthen market presence
• Provides feedback and intelligence to internal partners clients
• Serves as a subject matter expert to internal/external stakeholders by leveraging an advanced understanding and expertise of our products, services & operational structure
• Drives retention goals across assigned clients
• Internally manages and partners with each operational area to ensure overall organization growth and success
• Performs other related duties as required

National Account Executive

Project Manager

• Support back and middle-office functions within Aflac’s Global Investments organization.
• Collaborate with business partners across the front, middle, and back office to support operational initiatives and integration efforts.
• Participate in contract negotiations with third parties.
• Communicate regularly with Global Investments and Inc. Level teams.
• Assist with contract organization, documentation, and preparation related to investment activities.
• Build and maintain project data sets to enhance processes and controls.
• Support reporting and analysis of investment data.