Customer Care Specialist

Aflac

Customer Care Specialist providing excellent service and support for Aflac products and services. Addressing inquiries and maintaining confidentiality while engaging with policyholders.

Posted 7/23/2026full-timeColumbus • 🇺🇸 United StatesJunior💰 $37,440 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal and written communication skills while effectively managing time and problem-solving in a customer service environment. Maintains confidentiality and trust with policyholders while providing accurate information regarding Aflac products and services.

Highest-signal resume keywords

High School Diploma1 Year Work ExperienceMicrosoft Office SuiteVerbal CommunicationEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative ProceduresClerical ProceduresProblem SolvingTime ManagementTraining Methods

Soft Skills

Emotional IntelligenceVerbal CommunicationWritten Communication

Tools & Technologies

Microsoft Office Suite

Industry Keywords

Aflac ProductsPolicyholder ConfidentialityCustomer Service

About the role

Key responsibilities & impact

Attend and actively participate in all scheduled Foundation training courses
Receive monitored inbound calls, email, or chats regarding Aflac products and services
Provide thorough and accurate responses to policy-holder requests and inquiries
Maintain a position of trust and responsibility by keeping all policyholders confidential
Perform other related duties as required

Requirements

What you’ll need

High School Diploma or Equivalent
1 year of work experience or an equivalent combination of education and experience
Knowledge of administrative and clerical procedures and systems
Emotional intelligence skills
Skill in selecting and using training/instructional methods and procedures
Skill in managing one’s own time
Skilled in verbal and written communication
Problem solving skills
Experience using Microsoft Office suite software

Benefits

Comp & perks

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave