Client Liaison

Aflac

Client Liaison managing customer interactions and enhancing insurance product understanding. Proactively resolving issues and improving processes in a remote capacity.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer interactions and resolving issues while providing strategic insights and process improvements. Proficient in project management, critical thinking, and effective communication across cross-functional teams.

Highest-signal resume keywords

Bachelor's Degree In Health Care AdministrationExperience In STD/LTD, Leave, And/Or ADAStrong Consultative And Leadership SkillsProject Management SkillsCritical Thinking And Decision-Making Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisUser Acceptance TestingProcess ImprovementSystem RecommendationsWorkflow Communication

Soft Skills

Strong Communication SkillsCustomer InteractionCollaborationProblem-SolvingTrust Building

Industry Keywords

Health Care AdministrationContractsPlansProductsCross-Functional Business Units

About the role

Key responsibilities & impact

Attends and participates in select customer meetings as appropriate to discuss feedback and/or needed process enhancements.
Proactively identifies and surfaces customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas, and solutions.
Manages escalated customer issues in conjunction with the Technical Leads, as applicable.
Proactively analyses data, identifies trends and issues; provides system recommendations and designs feedback related to plan changes and updates.
Works with IT to define system fixes, enhancements and requirements and performs user acceptance testing.
Identifies process improvements for operations and leads process changes.
Acts as main point of contact to report system issues to IT and tracks for resolution.
Acts as a subject matter expert to assist customer and Account Executives (AE) in understanding the impacts of non-standard benefits and/or processes.
Manage and prioritize ad hoc requests from Account Executives to support efficient execution and strategic focus on new and existing program opportunities.
Provides customer process and/or tools training as needed.
Identifies urgent business problems, obtains necessary information, accurately identifies root causes, and generates solutions.
Initiates and maintains partnerships throughout the organization; encourages cooperation by promoting common goals and building trust.

Requirements

What you’ll need

Bachelor's Degree in Health Care Administration or a related field
4 or more years of job related or industry experience
2 years experience in roles involving interaction with customers and employees
Demonstrated experience in STD//LTD, Leave (paid/state) and/or ADA.
Strong consultative and leadership skills
Strong communication skills (verbal, written, presentation)
Strong understanding of multiple aspects of contracts, plans and products
Strong project management skills
Critical thinking and decision-making skills
Ability to work with cross-functional business units and vendors to support customer needs.

Benefits

Comp & perks

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave