Claims Specialist

Aflac

Claims Specialist processing Wellness, Accident, and Vision insurance claims for Aflac. Providing customer service and maintaining databases for efficient claims management.

Posted 6/25/2026full-timeColumbus • 🇺🇸 United StatesJunior💰 $37,000 - $43,680 per yearWebsite

About the role

Key responsibilities & impact

Review and process Wellness, Accident, and Vision insurance claims
Determine the nature and validity of claims by reviewing policy status and supporting documents
Provide prompt customer service to policy holders and providers regarding claims
Document phone calls and follow-up on claim issues
Maintain databases and prepare information using software systems

Requirements

What you’ll need

High School Diploma or Equivalent
1 year of work experience
Experience and proficiency using Microsoft Office Suite software
Knowledge of principles and processes for providing customer and personal services
Knowledge of administrative and clerical procedures and systems
Fluency in Spanish with the ability to translate documents (if applicable)

Benefits

Comp & perks

Medical, dental, and vision coverage
Prescription drug coverage
Health care flexible spending
Dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity)
401(k) plans
Annual bonuses
Opportunity to purchase company stock
11 paid holidays
Up to 20 days PTO to be used for any reason

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance claims processingdocument reviewdatabase maintenancecustomer serviceadministrative proceduresclerical procedures

Soft Skills

communicationcustomer service orientationproblem-solving

Certifications

High School Diploma or Equivalent