Affirm

Backend Engineer

• Work with a team of engineers to build, maintain, and scale our critical experimentation, feature flag, and feature store infrastructure serving millions of customers.
• You will ship code and monitor the deployment of your work. Our Apprenticeship projects are not isolated or intended to be thrown away; your team will depend on your contributions.
• We will pair you with a dedicated mentor who will be by your side to give advice and ensure the success of your project. You can expect to meet with them on a regular basis and receive feedback.
• Apprentices will have the opportunity to share their work with the engineering organization upon completion of the program.
• With the support of your team, you will work on tasks that contribute to the team's projects and goals.
• You will work collaboratively and proactively with your team and stakeholders, bringing them along for your work and helping to create visibility and dialog regarding the risks and trade-offs related to your work.
• You will strike the right balance of speed and quality in your work, ensuring that we hit our business goals while protecting our systems from downtime.
• You will contribute to a sense of community on your team by engaging in growth and development activities.

Software Engineering Apprentice, Backend

Implementation Specialist

• Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting
• Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems
• Identify and implement new operational processes to drive efficiency
• Develop detailed technical documentation
• Engage with internal stakeholders to define cross-functional workflows
• Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set

Implementation Specialist I

Analyst

• Strategic Partnership & Execution: Act as a strategic partner to the sales team, using data-driven analyses to inform critical business decisions, forecast performance, prioritize territories, and lead cross-functional projects.
• Performance Metrics & Sales Support: This includes defining internal KPIs, benchmarks, and goals, and providing support for core sales processes such as compensation design and goal setting.
• Scale & Automation: Leverage AI tools (ie, Cursor, Claude) to automate and scale reporting and analyses for the Revenue team.
• Data & Insights: Work with structured and unstructured data sources to generate actionable insights

Analyst II, Strategic Insights

Product Manager

• Develop the vision and strategy for new and existing merchant risk products to maximize the value we provide to our customers and scale operational workflows
• Drive product roadmap and own prioritization process for the Merchant Risk domain.
• Lead and guide product direction for a cross-functional team of engineering, analytics, and platform partners. All with a platform mindset.
• Define product requirements, work with engineering teams in sprint planning and prioritization of user stories to deliver the requirements, work with other stakeholders on planning and launching the products/features.
• Engage and cultivate relationships with product, engineering, and platform partners to influence shared cross-team directions and manage risks or trade-offs.
• Communicate clearly and crisply with leadership stakeholders and drive alignment across multiple teams and organizations through formal operational processes and in scrappy ways

Senior Product Manager, Merchant Risk

Account Manager

• Support development of business strategy and product vision often from a zero-to-one starting point.
• Own the entire deal process, from sourcing, pitching, to negotiating and signing.
• Negotiate and execute complex commercial contracts with new partners leveraging a deep understanding of underlying financial models and product considerations.
• Manage relationships with existing strategic partners by expanding joint collaboration, driving innovation in our products, and maximizing the mutual benefits derived from these partnerships.
• Cultivate a comprehensive understanding of how Affirm’s offerings integrate with our partners’ products to deliver an industry-leading new product.
• Help navigate compliance and regulatory frameworks as we launch new products.
• Define Key Performance Indicators (KPIs) and growth targets to measure partnership success.
• Partner with enablement teams to develop robust marketing and sales training strategies to meet our goals

Strategic Partnerships Manager

Compliance

• Provide guidance for Affirm’s Product and Operations teams on applicable regulatory requirements related to any changes to products or services, issue remediation, and marketing reviews.
• Review and approve financial services marketing materials to ensure they comply with regulations and industry standards.
• Support team members in their oversight and credible challenge on product enhancements, marketing promotions and servicing changes, including third-party oversight; work cross-functionally to address compliance issues at the root cause.
• Partner with the Complaints Compliance team to leverage complaint insights and drive durable product and process fixes within servicing.
• Support responses to regulatory and bank-partner inquiries, audits, and examinations through second-line reviews and documentation/evidence.
• Contribute to developing and implementing policies, procedures, and controls through second-line advisory, review, and oversight to ensure compliance with regulatory requirements.

Compliance Analyst II – Core Advisory

Salesforce Developer

• Own and optimize Salesforce as the primary CRM, ensuring it meets business needs across Servicing, Operations, Compliance, and Customer Success.
• Hold a high technical bar for your work and your team’s tactical changes; partner with the Systems Manager to influence technical strategy.
• Collaborate with Product Management, Design, and Analytics to ensure technical sustainability, risk management, and informed trade-offs.
• Architect end-to-end Salesforce solutions across Service Cloud and other business systems.
• Lead evaluation of new Salesforce features and third-party technologies to enhance functionality and user experience.
• Act as a force-multiplier for your team by defining and advocating technical solutions and operational processes.
• Maintain and support integrations between Salesforce and core systems (Snowflake, Amazon Connect, internal tools) to enable seamless case creation flows and automation.
• Consistently generate simple, elegant designs and write high-quality, reusable code.
• Develop and enforce best practices for system governance, security, and data integrity, ensuring compliance with fintech regulations (e.g., PCI-DSS, GDPR, SOC 2).
• Partner with Ops Excellence, Servicing, Product, Security, and Engineering to translate business needs into scalable system solutions.
• Drive excellence and automation in DevOps using Salesforce DevOps Center and/or GitHub Actions.
• Leverage Lightning Flows, Agentforce, and other low-code tools to improve workflows and eliminate manual processes.
• Manage system enhancements and customizations, including configurations, flows, Lightning components, and API integrations.
• Develop metrics for system observability, availability, and performance.
• Monitor system performance, troubleshoot issues, and drive continuous improvements.
• Provide training and documentation to ensure strong adoption and effective use of business systems.

Staff Salesforce Architect – Agent and Channel Experience

• Provide guidance for Affirm’s Product and Operations teams on applicable regulatory requirements related to any changes to products or services, issue remediation, and marketing reviews.
• Review and approve financial services marketing materials to ensure they comply with regulations and industry standards.
• Support team members in their oversight and credible challenge on product enhancements, marketing promotions and servicing changes, including third-party oversight; work cross-functionally to address compliance issues at the root cause.
• Partner with the Complaints Compliance team to leverage complaint insights and drive durable product and process fixes within servicing.
• Support responses to regulatory and bank-partner inquiries, audits, and examinations through second-line reviews and documentation/evidence.
• Contribute to developing and implementing policies, procedures, and controls through second-line advisory, review, and oversight to ensure compliance with regulatory requirements.
• Other duties as assigned.

Operations

• Own Program Performance: Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities.
• Set Strategic Direction: Define and execute the servicing strategy developing clear program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets.
• Lead Transformation Initiatives: Drive enterprise-wide improvements leveraging Lean Six Sigma, change management, and data-driven methodologies to unlock efficiency, compliance, and customer satisfaction.
• Build Technical Resources: Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for both human and AI agents.
• Elevate Knowledge Management: Architect and evolve our knowledge ecosystem (SOPs, job aids, learning platforms, AI-enabled knowledge tools), ensuring resources are accurate, engaging, and accessible at scale.
• Translate Technical Concepts: Apply technical depth to plan, design, and create complex operational, instructional, and procedural content, translating technical concepts into clear resources for both human and AI agents.
• Own Learning & Training Strategy: Oversee end-to-end design and delivery of training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through measurement and feedback loops.
• Champion Global Readiness: Anticipate and design for operational needs tied to product launches, program expansion, and regulatory changes.
• Drive Insights: Use metrics, dashboards, and qualitative feedback to continuously assess workflows, knowledge adoption, training impact, and localization quality, while influencing senior leadership decisions.
• Influence & Partner at Scale: Serve as a trusted advisor to executives, cross-functional partners, and vendor leaders - driving alignment between company goals and day-to-day execution.
• Build a High-Performing Ecosystem: Lead and coach augmented staff, contractors, and cross-functional contributors to deliver world-class content and learning experiences.
• Lead Change at Scale: Ensure global teams successfully adopt new processes, platforms, and resources through structured change management practices.

Operations Enablement Lead

• Lead, mentor, and grow an engineering team responsible for designing and developing the communication platform at Affirm for all channels (sms, email, push, physical).
• Mentor engineers on the team to help improve their designs, code quality, and testing.
• Own availability, reliability, and performance of your team’s systems.
• Partner with product managers to design and build best-in-class systems and processes for Comms Platform.
• Partner with a diverse set of engineering teams who use Comms platform to keep in touch with customers throughout the entire lifecycle of a loan at Affirm.
• Build relationships and engage with senior management in the organization.

Manager, Software Engineering, Backend – Transactional Comms

Data Scientist

• Optimize decisions and execution with analyses, and communicate to internal and external stakeholders
• Partner with our Strategic Alliances and Client Success Teams as the data SME for respective Revenue segments and merchants.
• Create business cases, insights, and dashboards as well as handle experiments to engage Affirm’s external merchant base; demonstrating Affirm’s value proposition and product performance.
• Create internal analyses to assess Revenue performance, drive recommendations, and inform critical decisions; using insights to serve segment strategy and execution.
• Standardize common use cases, provide the analytics infrastructure, and automate analyses and dashboards to scale decisions and execution within Revenue and with top external merchants.
• Define KPIs, performance benchmarks, and methodologies, including identifying and working with unstructured and structured data sources (in-house and third-party) to enable solutions and generate actionable insights.
• Provide project and analytics guidance to a cross-functional team, acting as the analytics point of contact.
• Propose, monitor, and contextualize experiment design and execution to drive optimizations of Affirm’s GTM efforts, empirically quantify the value of Affirm to our prospective merchants, and upsell enhanced offers to existing merchants.

Analytics Lead, Strategic Insights

• Lead, mentor, and grow an engineering team responsible for designing and developing the communication platform at Affirm for all channels (sms, email, push, physical).
• Mentor engineers on the team to help improve their designs, code quality, and testing.
• Own availability, reliability, and performance of your team’s systems.
• Partner with product managers to design and build best-in-class systems and processes for Comms Platform.
• Partner with a diverse set of engineering teams who use Comms platform to keep in touch with customers throughout the entire lifecycle of a loan at Affirm.
• Build relationships and engage with senior management in the organization.
• On-Call Rotation - There would be an on-call rotation for this role as a requirement.