Affinity Water

Manager

• Design, develop and deliver strategies to recover retail debt across our customer base.
• Maximise debt collection while balancing affordability and fair outcomes.
• Drive innovation and operational improvements in cash collection and bad debt reduction.
• Lead on the transformation and migration of debt collection systems.
• Knowledge of data sharing with CRAs, and how different data can drive outcomes in the collection process.
• Manage third-party suppliers including print vendors and data suppliers.
• Ensure governance, controls, and write-off policies are effectively applied.
• Leverage technology and data to improve efficiency, decision-making, and customer satisfaction.

Cash Collection Manager