Affinity Water

Software Engineer

• Own the strategic direction and delivery of Wholesale Services, Developer Experience, and NHH customer performance
• Set clear expectations, build strong partnerships across the business
• Use data, insight, and governance to drive improvements, reduce complaints, enhance service quality, and deliver financially sustainable outcomes across AMP cycles
• Act as a visible leader—internally and externally—representing Affinity Water across industry bodies
• Influence best practice and ensure recognition as a top‑three performer in D‑MeX and BR‑MeX
• Manage commercial relationships with delivery partners, ensuring quality, compliance, and operational resilience
• Provide financial leadership, managing a circa £20m annual budget (Totex-neutral approach across Opex and Capex)
• Foster a high‑performance culture built on accountability, collaboration, and continuous improvement
• Oversee customer experience, charging, revenue, governance, and risk

Head of Developer, Wholesale Services