Affinity Water

Technical Project Manager

• Lead technology readiness planning, governance, and delivery.
• Own key outputs including customer segmentation and migration strategy, data cleansing, testing, and environment readiness.
• Manage internal and external teams within a complex programme environment.
• Oversee budgets, supplier relationships, and delivery quality.
• Ensure risks, compliance, and data governance are effectively managed.

Senior IT Project Manager – Billing & Customer Experience

Operations

• Plan M&R activity across all regions whilst causing minimum disruption to our customers and network.
• Coordinate both planned and reactive activity to deliver optimum efficiency in terms of time, cost and productivity of field-based teams.
• Ensure statutory and regulatory obligations are considered and adhered to e.g., Street Works Legislation, C-MEX, and leakage.
• Create schedules taking into consideration internal priorities KPI’s and ODI’s.
• A customer-focussed approach to continuous improvement which leads to an enhanced customer experience.
• Participate and promote a Safety, Health and Environmental culture in our teams.
• Promote and develop the relationship with Community Operations suppliers/contractors.
• Work to deadlines in terms of service level agreements whilst reviewing work to remove any potential obstacles.

Community Operations Planner

SDET

• Design, develop, and maintain automated test scripts using Playwright and JavaScript/TypeScript for end-to-end, regression, and functional scenarios.
• Build reusable, modular test components; maintain and adapt existing regression suites as the application evolves, managing source control via Bitbucket.
• Automate end-to-end customer lifecycle journeys including account set-up, service transfers, billing runs, payment processing, and debt management.
• Integrate automated tests into CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps, Bitbucket Pipelines) for fast, reliable feedback; triage failures, maintain healthy regression suites, and prepare clear test/defect reports for technical and non-technical stakeholders; log and track defects in JIRA.
• Collaborate with developers, BA’s, product owners, and architects to translate requirements into risk-based test scenarios; participate in Agile ceremonies; document frameworks and best practices; champion shift-left testing and quality culture across the programme.

Automation Test Engineer

Analyst

• Act as a technical subject matter expert (SME) to resolve escalated M365 platform issues in line with service level agreements (SLAs), ensuring timely issue resolution and user satisfaction.
• Analyse business requirements to provide automation solutions and driving adoption of Microsoft Co-pilot.
• Administration, configuration, and maintenance of Microsoft 365 services, including Exchange, Teams, and OneDrive.
• Configure and maintain Microsoft 365 Services to enhance performance and drive collaboration.
• Identify opportunities to improve the client environment and digital workplace to reduce incidents and enhance user experience.
• Implement security measures, improving our Microsoft Secure Score, to maintain a strong cyber posture, ensuring license compliance and evolving compliance expectations.
• Ensure we get full benefit from the Microsoft licensing models through our CSP and MSA vendor partnership to maximise return on investment.

EUC Analyst – Microsoft Office 365

Financial Planning and Analysis

• Act as financial lead and trusted advisor to the Customer Experience directorate
• Deliver clear, insightful reporting and commentary to senior stakeholders including CFO and CEO
• Lead financial planning for the 5-year business plan and support strategic decision-making
• Own financial oversight of a £30m Customer Transformation Programme, including benefits tracking
• Oversee reporting and analysis of £500m+ annual cash collections and bad debt provisioning
• Identify opportunities to improve financial performance and operational efficiency
• Provide forward-looking analysis on risks, trends, and growth opportunities
• Challenge and influence decisions through scenario modelling and insight
• Lead month-end process in partnership with management accountants

Finance Business Partner

Project Manager

• Coordinate project plans, schedules, budgets and deliverables
• Track performance against KPIs and provide progress updates
• Support communication with key stakeholders including retailers, contractors and business customers
• Prepare reports, meeting agendas and minutes
• Help manage day-to-day project activities and governance
• Take ownership of smaller projects and contribute to successful delivery

Assistant Project Manager

Customer Success Manager

• Lead the development and delivery of a strategic engagement programme that directly influences business planning and regulatory activity.
• Design and deliver our strategic customer engagement programme, including input into the PR29 price review.
• Act as the key liaison with the Independent Challenge Group, ensuring effective collaboration and insight-sharing.
• Lead initiatives that embed customer involvement in decision-making in line with regulatory requirements.
• Chair and support internal governance forums, including the customer decision-making steering group.
• Provide strategic insight to guide business planning, investment priorities and customer experience improvements.
• Work cross-functionally with teams across Customer Experience, Asset Management, Finance and Operations.
• Support industry engagement, including CCW accountability sessions.

Strategic Customer Engagement Manager

Procurement

• Develop and deliver Affinity Water’s Procurement & Commercial Strategy in partnership with the CFO and Executive Leadership Team
• Align procurement activity to wider business goals, operational priorities, and financial targets
• Lead procurement transformation initiatives that improve efficiency, resilience, and value creation
• Build trusted relationships across the business, including Executive and Board-level stakeholders
• Act as the organisation’s procurement ambassador, promoting commercial best practice and strategic supplier management
• Lead key supplier negotiations and manage strategically significant commercial relationships
• Own procurement savings targets and deliver measurable commercial benefits across the organisation
• Manage the Procurement & Commercial team budget and oversee category strategies and savings plans
• Drive robust spend analysis, forecasting, reporting, and financial insight to support business planning
• Ensure procurement activity complies with all relevant legislation, including procurement regulations and sustainability obligations
• Identify and mitigate supply chain and sourcing risks
• Improve procurement processes and support efficient purchase-to-pay operations across the business
• Promote innovation and industry best practice to maximise value from the cost base
• Lead, inspire, and develop a high-performing Procurement & Commercial team
• Set clear objectives, monitor performance, and foster a culture of collaboration, accountability, and continuous improvement.

Head of Procurement and Commercial

• Drive a strong safety culture and ensure compliance with health and safety standards.
• Manage complex infrastructure projects end‑to‑end, delivering on time, on budget, and to specification.
• Develop project plans, schedules, budgets, and progress reports.
• Act as the key contact for internal teams, contractors, developer‑customers, and Highways authorities.
• Lead NEC4 contract management, including EWN, risk registers, CE meetings, programmes, and payments.
• Maintain accurate project documentation and complete lessons‑learned reviews.
• Ensure compliance with Water Quality guidelines and Water UK service standards (D-MeX).
• Resolve escalated queries and support a high‑performance team culture.
• There will be an element of business travel in this role where you will be entitled to claim business mileage expenses.

Payroll

• Oversee the end-to-end payroll process, ensuring all employees are paid accurately and on time.
• Lead, coach, and develop a team of three to deliver a high-quality payroll and benefits service.
• Act as the subject matter expert for payroll, pensions, benefits, and reward-related queries.
• Ensure employee records and payroll data are accurately maintained within payroll systems.
• Manage the processing and reporting of variable payments including overtime, expenses, and allowances.
• Support the administration and ongoing management of employee benefits.
• Work closely with Aviva to support pension scheme management, including starters, leavers, updates, and ongoing scheme administration.
• Respond to pension-related queries and provide support and guidance to employees.
• Build strong relationships with stakeholders across the organisation to ensure payroll deadlines and submission dates are consistently met.
• Identify opportunities to improve processes and drive efficiencies across payroll, pensions, and benefits activity.
• Ensure excellent customer service standards are maintained and payroll and benefits queries are resolved effectively.
• Maintain compliance with payroll, pension, and legislative requirements.
• Support the annual company bonus cycle and annual wage review process.

Payroll and Benefits Manager

Program Manager

• Own end-to-end delivery of the Customer Transformation Phase 2 programme
• Lead a programme structure of up to 20+ colleagues (internal and external), evolving across delivery stages
• Oversee replacement of core billing and debt management systems and integration with CRM, digital channels, and contact centre technologies
• Design and embed a future-ready Customer Experience operating model
• Manage phased migrations including build, data migration, UAT and cutover
• Support procurement and ongoing oversight of a Systems Integrator
• Own a multi-million-pound budget with rigorous forecasting, benefits tracking and governance compliance
• Engage regularly with Executive leadership and provide strategic oversight reporting to Board representatives
• Translate complex technical and data concepts into clear, compelling narratives for senior stakeholders