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Change & Innovation Partner – Customer Delivery
Affinity WaterChange & Innovation Partner at Affinity Water driving strategic change in Customer Delivery through transformation initiatives. Leading projects with a focus on operational excellence and continuous improvement.
About the role
Key responsibilities & impact- Partner with Customer Delivery teams to identify, prioritise and deliver strategic business change.
- Develop and maintain a change roadmap for the directorate aligned to business objectives.
- Lead projects and transformation initiatives from planning through to successful delivery.
- Manage project governance, budgets, risks, dependencies and benefits realisation.
- Support the delivery of innovative solutions within Customer Delivery and Ofwat innovation initiatives where appropriate.
- Lead our Operational Excellence programme, ensuring effective governance, delivery and measurable business benefits.
- Contribute to our Transformation & Change Centre of Excellence by sharing best practice and supporting continuous improvement.
Requirements
What you’ll need- Experience delivering business change and transformation projects.
- Strong project management skills, with experience of Agile and/or Waterfall delivery methodologies.
- Excellent communication, facilitation and stakeholder management skills.
- The ability to manage multiple priorities while maintaining a collaborative and customer-focused approach.
- Strong analytical skills and the ability to use data to support decision-making and measure success.
- A recognised Project Management or Change Management qualification (such as PRINCE2, APM, Lean, Six Sigma or PROSCI) would be advantageous.
Benefits
Comp & perks- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
- A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets through our Tap4Perks scheme
- Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
- Disability Confident As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project GovernanceBudget ManagementRisk ManagementData AnalysisBenefits Realisation
Soft Skills
Communication SkillsFacilitation SkillsStakeholder ManagementCollaborative ApproachCustomer Focus
Certifications
PRINCE2APMLeanSix SigmaPROSCI