Senior IT Project Manager – Billing & Customer Experience

Affinity Water

Lead technology readiness activities for Affinity Water's Customer Transformation Programme. Manage technology strategy and stakeholder engagement to enhance customer experience and replace legacy systems.

Posted 6/6/2026full-timeHatfield • 🇬🇧 United KingdomSenior💰 £64,000 - £80,000 per yearWebsite

About the role

Key responsibilities & impact

Lead technology readiness planning, governance, and delivery.
Own key outputs including customer segmentation and migration strategy, data cleansing, testing, and environment readiness.
Manage internal and external teams within a complex programme environment.
Oversee budgets, supplier relationships, and delivery quality.
Ensure risks, compliance, and data governance are effectively managed.

Requirements

What you’ll need

Proven experience delivering large-scale technology or transformation programmes.
Strong background in data migration, governance, and system integration.
Experience in utilities, financial services, telecoms, or public sector.
A confident leader with strong stakeholder management and communication skills.

Benefits

Comp & perks

Salary up to £80,000 dependant on skills and experience.
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%).
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets through our Tap4Perks scheme.
Discounts on Dental and Medical Insurance through our Tap4Perks scheme through salary sacrifice.
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data migrationdata governancesystem integrationtechnology readiness planningtestingenvironment readiness

Soft Skills

leadershipstakeholder managementcommunicationrisk management