Finance Business Partner

Affinity Water

Finance Business Partner responsible for strategic financial support in customer operations. Collaborating with senior leaders to drive performance across the Customer Experience directorate.

Posted 5/28/2026full-timeHatfield • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Act as financial lead and trusted advisor to the Customer Experience directorate
Deliver clear, insightful reporting and commentary to senior stakeholders including CFO and CEO
Lead financial planning for the 5-year business plan and support strategic decision-making
Own financial oversight of a £30m Customer Transformation Programme, including benefits tracking
Oversee reporting and analysis of £500m+ annual cash collections and bad debt provisioning
Identify opportunities to improve financial performance and operational efficiency
Provide forward-looking analysis on risks, trends, and growth opportunities
Challenge and influence decisions through scenario modelling and insight
Lead month-end process in partnership with management accountants

Requirements

What you’ll need

Qualified accountant (CIMA or ACCA) with strong post-qualification experience
Proven experience partnering with senior stakeholders and influencing decision making
Proven experience partnering with customer operations teams in high-volume environments, delivering commercial insight that improves customer experience, operational efficiency, and cost-to-serve
Strong commercial awareness and financial acumen
Ability to translate complex data into clear, actionable insight
Excellent communication and stakeholder management skills
Experience working in a regulated industry (desirable)

Benefits

Comp & perks

Competitive salary dependant on skills and experience
Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
Entry into the company annual bonus scheme.
Annual leave from 26-30 rising with length of service, and the option to purchase up to 5 extra days.
A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
Access to our Wellbeing Centre with support for looking after your physical and mental health.
Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
Up to 4 Affinity days a year to volunteer in the community.
Life Assurance.

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Hard Skills & Tools

financial planningreportinganalysisscenario modellingcash collectionsbad debt provisioningbenefits trackingoperational efficiencydata analysisfinancial oversight

Soft Skills

communicationstakeholder managementinfluencingcommercial awarenessfinancial acumeninsight deliverydecision makingpartnershipleadershipproblem solving

Certifications

CIMAACCA