Advocate Aurora Health

Executive Assistant

• Assesses, diagnoses, and determines/alters treatment and management plans appropriate for age, acuity and clinical condition
• This includes ordering, performing, and interpreting appropriate diagnostic studies and prescription of pharmacologic and non-pharmacologic interventions and therapies
• Manages conditions based on clinical indication, evidence-based care, cost effectiveness, and assessment of risks/benefits and alternatives
• Provides health promotion, disease prevention and disease management counseling and education of patients and families
• Manages patients as part of an interdisciplinary team and within scope of practice
• Escalates need for more emergent or specialized care when necessary
• Maintains accurate, complete, concise, and timely documentation in the electronic medical record
• Substantiates and submits professional services consistent with compliant coding and billing practices

Nurse Practitioner – Virtual Weight Management

General

• Maintains up-to-date laboratory manuals and is familiar with regulations of inspecting bodies and helps with their implementation
• Completes assigned workload within established turnaround times by organizing the work according to test ordering status
• Assesses the urgency of a test and uses this assessment to select the order in which the tasks are performed
• Prepares specimens for testing, verifies patient identification on samples and test requisitions before testing, applies rules of specimen rejection, and arranges for recollection when necessary
• Uses and maintains equipment and instruments used in test performance
• Performs and documents maintenance and quality control
• Prepares reagents as required for test performance
• Calculates, reports and maintains records of test results
• Reviews test results and immediately notifies, and documents notification of all critical values, the physician or nurse/PCA
• Performs phlebotomy and finger sticks as needed

Clinical Lab Assistant – OB/GYN

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.

Patient Service Representative – Full-Time

Patient Service Representative – OB/GYN Clinic

• Complete patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information
• Informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary
• Greet patients arriving for their appointments
• Monitor patient flow to ensure patients are cared for in the most efficient and courteous manner
• Verify insurance benefits
• Obtain, calculate and collect the patient's out of pocket financial liability
• Follow the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate
• Identify patients in need of financial assistance and refer patients to Financial Counselor
• Perform visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents

Patient Service Representative

• Engage in unit councils, professional governance, and quality initiatives to improve care processes
• Monitor patient conditions, adjust care plans, mobilize resources, and collaborate with the care team
• Administer medications, treatments, and therapies safely according to clinical protocols
• Maintain accurate, timely EHR documentation
• Must demonstrate knowledge of growth and development principles over lifespan

Registered Nurse, Infusion Center

• Performs individual pastoral visitation, and provides additional services or therapies as requested or appropriate
• Ensures appropriate response and follow-up on all referrals
• Works to effect appropriate liaison with clergy by coordinating spiritual care with community clergy.
• Provides Spiritual Care and counseling to patients and families
• Provides summary of activities and completes charting for spiritual care interactions.
• Engages in pastoral activities other than those specified above only with prior permission and full awareness of Director.
• Participates in specially scheduled team member meetings of the Department of Spiritual Care and Education.
• Takes initiative to maintain active and regular supervisory meetings with immediate Supervisor, and regularly reports professional activities to same.
• Maintains confidentiality of all pastoral work and conversation.

Staff Chaplain Associate

• Adheres to Medical Assistant scope of practice, follows all policies and procedures, and maintains training and competency based on area of specialty when providing patient care
• Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings (depression, suicide, falls, social drivers of health, etc.)
• Assists provider with or performs procedures as ordered
• Performs lab related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking
• Point of Care testing (POCT) per standing order/provider order
• Administers medications and vaccines safely following the rights of medication administration
• Demonstrates effective and timely communication, teamwork, and appropriate escalation

Medical Assistant

• Responsible for the screening and accurate completion of referrals to ensure patients meet agency admission criteria and comply with state and federal regulations.
• Processes referrals for all programs (Traditional, Peds, and Infusion Therapy) from hospital sites, MD offices, utilizing standard work and determines whether patient qualifies for home care based on established guidelines.
• Verifies home health care benefits according to payor plans.
• Obtains authorizations for services as indicated.
• Ensure physicians initial home care orders are obtained.
• Identifies risk management situations and completes high risk referral process on all appropriate patients based on established guidelines.
• Interprets company services, admission criteria and medical policies to referral sources and individuals seeking information.
• Documents the initial plan of home health care and initiates interdisciplinary communication.
• Interviews patients/families in the hospital or SNF, to assess and evaluate patient for home care appropriateness.
• Works in conjunction with the care management staff to assist the patient/family in the initiation of home care services. Responds to inquiries regarding home care services.
• Works within established productivity guidelines for assigned site(s). Reports productivity to supervisor daily.
• Trains patient/families in using equipment (e.g. pump) at home. Provide quality customer service; promote collaboration/coordination between referral sources and home care services to promote continuity of care and utilization of home care resources effectively.

RN, Home Health Liaison

• Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verifies insurance coverage and obtains authorization for all services that requires authorization, pre-certification, and/or referral.
• Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
• Requests upfront payment of deposits from responsible party.
• Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.
• This position frequently requires walking from different areas.
• Must be able to push a wheelchair with patient in it and maneuver through doors, up/down ramps and elevators.
• Must be able to respond quickly to medical STATS and emergencies.
• This position requires sitting frequently.
• Must be able to lift 20-50 pounds occasionally. Works in a fast-paced environment with numerous interruptions.