Patient Service Representative – PRN

Advocate Aurora Health

Patient Service Representative managing registrations and patient services at Advocate Health. Handling insurance verifications and coordinating patient procedures in a healthcare setting.

Posted 6/25/2026part-timeWinston Salem • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
Verifies insurance coverage and obtains authorization for all services that requires authorization, pre-certification, and/or referral.
Coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
Requests upfront payment of deposits from responsible party.
Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.
This position frequently requires walking from different areas.
Must be able to push a wheelchair with patient in it and maneuver through doors, up/down ramps and elevators.
Must be able to respond quickly to medical STATS and emergencies.
This position requires sitting frequently.
Must be able to lift 20-50 pounds occasionally. Works in a fast-paced environment with numerous interruptions.

Requirements

What you’ll need

High School Diploma or GED required; Bachelor's Degree preferred
Accurate spelling and attention to detail required
Must be able to key 40 wpm
Knowledge of patient registration, insurance, and hospital billing preferred
Medical terminology knowledge and understanding of third party reimbursement preferred
Excellent communication skills and customer services skills required

Benefits

Comp & perks

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient registrationinsurance verificationauthorizationpre-certificationbillingmedical terminologythird party reimbursementdata entrytyping 40 wpm

Soft Skills

attention to detailcommunication skillscustomer service skills

Certifications

High School DiplomaGEDBachelor's Degree