Patient Service Representative

Advocate Aurora Health

Patient Services Representative responsible for patient registration and financial assistance at Wake Forest Health Network. Engaging with patients to ensure smooth service delivery during appointments.

Posted 6/25/2026full-timeJonesville • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

About the role

Key responsibilities & impact

Complete patient registration duties including but not limited to collecting and validating accurate patient demographic and insurance information
Informing the patient of their estimated liability, collecting patient liabilities, identifying patients in need of financial assistance and referring patients to financial counseling as necessary
Greet patients arriving for their appointments
Monitor patient flow to ensure patients are cared for in the most efficient and courteous manner
Verify insurance benefits
Obtain, calculate and collect the patient's out of pocket financial liability
Follow the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate
Identify patients in need of financial assistance and refer patients to Financial Counselor
Perform visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents

Requirements

What you’ll need

High school diploma or GED required
Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred
Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes
Experience with Microsoft Outlook, Word and Excel and ADT software
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Benefits

Comp & perks

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient registrationinsurance verificationbillingfinancial clearancemedical terminologyhuman anatomyschedulingpre-certificationauthorization processes

Soft Skills

communicationcustomer serviceorganizational skillsattention to detailinterpersonal skills

Certifications

GEDhigh school diploma