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Patient Service Representative – OB/GYN Clinic
Advocate Aurora HealthPatient Service Representative providing high-quality patient services at Advocate Health's OB/GYN Clinic. Collaborating with healthcare teams to support appointment scheduling and billing inquiries.
About the role
Key responsibilities & impact- Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Upholds standards of the practice and of the medical group for accurate and timely medical records.
Requirements
What you’ll need- High school diploma or equivalent
- One to two years related customer service experience
- Experience handling difficult caller/customers/patients
Benefits
Comp & perks- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Paid Time Off programs
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationproblem-solvinginterpersonal skillsattention to detailtime managementconflict resolution
Certifications
high school diplomaequivalent