Patient Service Representative – Full-Time

Advocate Aurora Health

Patient Service Representative providing high-quality service to patients at Advocate Aurora Health. Handling appointments, billing information, and ensuring timely medical records at both Lincolnwood and Park Ridge locations.

Posted 6/25/2026full-timeLincolnwood • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $30 per hourWebsite

About the role

Key responsibilities & impact

Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Upholds standards of the practice and of the medical group for accurate and timely medical records.

Requirements

What you’ll need

High school diploma or equivalent.
One to two years related customer service experience
Experience handling difficult caller/customers/patients.

Benefits

Comp & perks

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationproblem-solvinginterpersonal skillsattention to detailconflict resolution

Certifications

high school diplomaequivalent