Advocate Aurora Health

General

• Welcome patients and support their transition into care
• Take and record vital signs, medical histories, and health screenings
• Prepare patients for exams and assist providers during procedures
• Administer medications and vaccines as directed
• Perform lab-related tasks including specimen collection and point-of-care testing
• Document care accurately in the electronic health record
• Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care

Certified Medical Assistant, Gastroenterology

Pharmacist

• Overseeing daily operations of a patient-focused support team
• Leading, coaching, and directing a team of up to 20 technicians
• Troubleshooting and investigating patient-related issues involving medications
• Effectively de-escalating situations involving patients or team members
• Actively learning operational queues and workflows to provide hands-on support
• Fostering a supportive, collaborative, and approachable team environment

Mail Order Pharmacy Technician Lead

• Oversees pharmaceutical care, including retrieving and evaluating biomedical literature and designing medication therapy regimens
• Uses effective patient education techniques to provide counseling to patients and caregivers, including information on medication therapy, adverse effects, compliance, appropriate use, handling, and medication administration
• Designs, recommends, monitors, and evaluates patient specific pharmacotherapeutic regimens based on relevant biomedical literature
• Implements recommendations effectively and utilizes policies and procedures and documents in the appropriate format
• Reviews and accurately interprets medication orders and prescriptions
• Participates in the management of medical emergencies when applicable
• Actively supports department medication safety and quality improvement activities
• Performs quality assurance and performance improvement of the medication use system
• Collaborates with the healthcare team to manage formulary adherence and the medication-use process
• Prepares, dispenses, and oversees the proper storage and handling of medications
• Serves as preceptor for pharmacy students, residents, and healthcare learners as assigned

Clinical Pharmacist – Virtual Pharmacy Services

• Uses the nursing process to assess the needs of the patient, plan and implement individualized interventions and evaluate the effectiveness of the plan of care.
• Collaborates with other health care team members to coordinate patient centered care.
• Implements strategies to reduce patient risk and increase patient safety.
• Applies evidence-based practice to deliver patient care.
• Provides ongoing evaluation of patient, team, and unit outcomes and is empowered to take appropriate action when changes are needed.
• Participates in quality/process improvement initiatives to improve the functions of the department and the patient care experience.

Registered Nurse, Emergency Department

Account Manager

• Lead the design, review, approval, maintenance, and retirement of people related policies
• Establish clear lifecycle stages, ownership, and decision rights for all policies
• Ensure policies are current, accurate, and aligned to evolving organizational needs
• Maintain disciplined review cycles and documentation standards
• Align policies to our purpose & commitments
• Align policies to enterprise governance bodies, decision frameworks, and escalation paths
• Ensure consistency across divisions, geographies, and practice environments
• Partner with governance forums to coordinate approvals and resolve conflicts
• Reinforce accountability for policy ownership and adherence
• Convert policy requirements into clear standards, procedures, and expectations
• Ensure policies are written for usability, clarity, and real world application
• Reduce ambiguity by defining roles, responsibilities, and decision thresholds
• Partner with enablement teams to ensure policies are actionable in practice
• Facilitate collaboration across Legal, Compliance, PC BPs, Operations, and other stakeholders
• Balance regulatory requirements with operational realities
• Resolve competing perspectives while maintaining enterprise consistency
• Ensure timely progression of policies through review and approval processes
• Establish standards for policy publishing, version control, and accessibility
• Partner with Training & Development to support effective rollout and reinforcement
• Enable leaders and teammates to understand and apply policy expectations
• Monitor adoption challenges and address barriers to understanding
• Track changes in employment law, regulatory guidance, and best practices
• Assess impact of external changes on existing policies
• Proactively recommend policy updates to mitigate risk and ensure compliance
• Partner with Legal and Compliance on regulatory interpretation
• Define metrics to assess policy clarity, usage, and effectiveness
• Analyze feedback, trends, and case data to identify gaps or misalignment
• Use insights to drive continuous improvement of policy content and structure
• Inform leadership of risks, inconsistencies, or opportunities for simplification
• Identify opportunities to streamline, consolidate, or modernize policies
• Reduce policy complexity while preserving intent and compliance
• Promote consistency and standardization across the enterprise
• Support the evolution from 'policy as rules' to 'policy as enablement'

People Relations & Enablement Policy Lifecycle Alignment Manager

• Provides ongoing care according to the age specific and specialty specific care needs of the patient
• Assesses educational needs and provides teaching and counseling to the patient and their family
• Integrates health promotion and preventive aspects of care
• Integrates symptom assessment and management according to the treatment plan
• Assesses social determinants of health that could impact care and coordinates care to the appropriate resources (e.g. navigation, SW)
• Assumes primary responsibility for caseloads consisting of patients in specialty area
• Anticipates and recognizes changes in a patient's status and need for care
• Determines priorities of patient care based on patient needs and in alignment with the treatment plan
• Provides ongoing assessment of patient's response to services and applies interventions as appropriate
• Updates and revises care plan as needed
• Communicates with physicians and other providers to confirm, correlate, and update patient's plan of care
• Coordinates care in alignment with specialty care of the patient, e.g. coordination of oral chemotherapy plan in an oncology setting
• Administers medications if assigned to infusion center setting, including chemotherapy, biologic therapies, antibiotics and other intravenous medications
• Performs central venous access device management according to policy
• Performs transfusion of blood products, therapeutic phlebotomy per guidelines and policies
• Provides telephone consultation/triage and care coordination to patient, family, and/or significant others according to protocol and policies
• Maintains and updates accurate clinical and patient records according to system policies and state, and federal guidelines
• Assists in development and implementation of staff orientation and educational activities
• Follows published policies and procedures and regularly monitors changes or additions to them.

Registered Nurse, Outpatient Oncology Team/Infusion Float

• Coordinates credentials verification and analysis activities to support appointment, reappointment and other credentialing activities to the practitioners of the medical staff of all Advocate Aurora Health hospitals, surgical clinics and health network, and external customers.
• Evaluates requests for applications and obtains authorization as needed.
• Determines appropriate action to accept or deny application requests.
• Initiates application process.
• Processes applications, reappointments and other credentialing events to the Medical Staff/Network, assessing practitioner information to determine the presence of potentially adverse information and determines further action required.
• Responsible for quality control on the content and completeness of finalized practitioner credentials files for our clinical staff in Wisconsin and Illinois.
• Coordinates biennial review, ensuring each practitioner seeking reappointment is evaluated according to requirements by external accreditation and regulatory standards.
• Documents all work performed for credentialing events in database as part of the communication with internal customers.
• Communicates the progress, completion and findings of ongoing applications to leadership, and as appropriate to other customers.
• Identifies evolving issues of concern and takes appropriate action.
• Maintains credentialing database according to department policies and procedures and regulatory guidelines.
• Provides an electronic historical record of credentialing events within the organization.
• Responsible for investigation and documentation of practitioner credentials, utilizing specialized knowledge to obtain verification of all aspects of a practitioner's background, training and past practice.
• Understands credentialing requirements of both The Joint Commission and NCQA, CMS and other governmental requirements, and performs in accordance with these standards.
• Generates and maintains accurate documentation that may be reviewed and judged for acceptability by state and federal licensing agencies, external customers and may be called into a court of law to justify decision-making by Aurora entities.
• Manages external audits for delegated credentialing contracts, prepares and reviews files, transmits to delegate, demonstrates adherence to NCQA standards through individual credentialing records.
• Evaluates privilege requests to ensure that required supporting documentation named in privilege criteria is included.
• Deals with customer questions and complaints by Aurora Health Care caregivers, physicians, allied health practitioners and external agencies.

Credentialing Coordinator

People Operations

• Driven by a passion for service and delivering exceptional customer experiences
• Consistently demonstrates patience, active listening, and a solutions-focused approach to address needs effectively
• Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries
• Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email
• Documents incoming calls using a case management tool to resolve issues within identified service level agreements
• Proactively escalates issues to People Operations Specialist and COE teams and HRIS team on the customer's behalf
• Achieves high teammate satisfaction and service quality scores

People Experience Rep I

Medical Assistant – General Surgery

• Organizes and prepares exam rooms and work areas including: cleaning, stocking, ordering supplies, checking equipment, and putting away equipment
• Prepares patient for exam and assists physician
• Obtains and records ocular and medical history, medications, and chief complaint
• Performs basic to complex diagnostic tests and visual screenings
• Assists the ophthalmologist with surgical procedures and post-operative care or treatment
• Maintains and calibrates equipment
• Sterilizes instruments using appropriate technique and procedures

Optometric Ophthalmic Technician

Business Intelligence Developer

• Exemplify caring and compassionate customer service to create an excellent patient experience
• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
• Encourages patient utilization of front-end technology during the registration process
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter
• Assists billing functions accurately and/or directs to appropriate billing office
• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations
• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Bilingual Spanish Patient Service Specialist

• Assists licensed pharmacist in technical duties related to preparation and distribution of medications
• Accurately selects, prepares, and labels medications for patients including hazardous drugs and controlled substances
• Assists with medication distribution tasks
• Screens phone calls and routes as needed using proper telephone and voicemail etiquette
• Assists in daily pharmacy procurement, inventory control, and outdate checking
• Completes and documents medication admission histories, as applicable at the facility level
• Obtaining and recording initial patient demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering

Retail Pharmacy Tech

Medical Assistant, Pain Medicine

Solutions Engineer

• Works with IT leadership and business units to develop and understand the business case and business requirements to solve for technology related business problems
• Assists in business relationship management, business strategy and planning, portfolio/demand management as needed
• Maintains productive relationships with peers and management in IT and the business function
• Articulates business value and strategy and coordinates with all areas of the IT department to ensure technology is fully leveraged to achieve operational excellence
• Research how other organizations in the market achieve or exceed industry best practices in key performance metrics
• Leads the coordinating and monitoring of project activities and provides technical direction to project team to assure effective project completion in compliance with design and quality standards
• Analyzes initiatives, in the project portfolio, and identifies specific, measurable outcomes expected for each initiative
• Implements processes and tools to measure benefits associated with individual projects
• Mentors and coaches IT team in workflow and functionality around new systems and enhancement of existing systems and/or processes
• Participates in the technical skill development of analysts as assigned, provides input to staff performance reviews and personal development objectives
• Creates easy to use business process mappings of complex systems and workflows to show complete interdependencies between entities
• Supports project management efforts to manage/mitigate risk, create communication plans, propose implementation strategies, and manage work plans and scope.

IT Solution Architect – Hospital Billing

• Assists with patients using appropriate techniques and procedures to perform minor hearing aid repairs, cleanings and programming
• Sends hearing aids out for difficult or extensive repair
• Orders new hearing aids for patients as directed by audiologist
• Assists audiologist in direct patient care as needed per site
• Communicates with audiologist and other members of the health care team
• Documents and communicates accurate and timely information regarding patient questions and needs
• Performs occupational health hearing tests and counseling per site requirements
• Provides office support, including scheduling appointments, organizing/preparing exam rooms, cleaning, stocking, ordering supplies, checking equipment, managing referrals and prior authorizations and processing work queues